Peacock Subscription Activations

@acesbrew​ Sadly you did exactly what they wanted you to do.   I honestly feel at this point they are doing this on purpose to see how many people will just bite the bullet and pay them.  

@acesbrew​ I can't even figure out how to subscribe for $2.99 a month. How did you do that?

@Jay61​ 

Gigabit customer. I figured I would try Jay61's idea. Signed out of Peacock on all devices. Went to Peacock website and reset password. Signed back into Peacock on Roku television. Still shows "not currently subscribed". And the Peacock website is still only offering the $2.99/mo Xfinity customer deal, instead of giving the 2-years free deal. And still no banner on the Xfinity account page, or the Xfinity Assistant page. Will continue waiting for an official fix.

@user_783eb0​ I can't explain it. I've gone through the same frustration and spent a couple hours on the phone before giving up on that. I just have a basic account using the X1 box. But I gained access on TV, Laptop and Mobile. It didn't go to a subscription page or anything.

I have my own modem...no Xfinity equipment or X1 box. I wonder if that's the difference. The 2 people I know who got the 2-year deal activated automatically on Tuesday (without doing anything) had X1 and gigabit. But so do you, and you had problems until today. I don't get it...

Well, I'll see tomorrow, there's a live sport event I really want to watch and hopefully I'll still have access. I will keep updating if there's a change.

What a joke Xfinty is - per a suggested posted here I reached out to the office of Tom Karinsak - here is the [Edited: "Language"] response. Clearly they did not do any research to see how extensive this issue is.

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Thank you for reaching The Office of Tom Karinshak. My name is Jerrec. I have received your email regarding your feedback and complaint. I understand what you feel right now about the update of Peacock and the time you have spent over on the phone, chatting and talking to 2 representatives. Also, about your concern that the customer needs to be informed if there is any issue or updates, so they will not waste their time trying to reach support.  It is never our intention to make things difficult for you. Please accept my sincere apology. 

At Xfinity, it is our goal to provide excellent service to all of our loyal customers with every interaction, and I regret to hear this has not been your experience as a customer for over 23 years. We are constantly working to improve our products and processes to strengthen our customers' overall experience. Please be assured that all our customer feedback is utilized to determine what areas require more attention. Your feedback will help us make positive changes by way of training, coaching, and improving our process. I will definitely forward your complaint to our higher-ups so that they will be aware of the negative experience that you've encountered.

To help you better regarding Peacock. I sent you an article in your email xxxxxxxxx on how to access and activate your peacock premium as a Diamond member.

You may go to the FAQs;

• I’m enrolled in Xfinity Rewards as a Diamond or Platinum member. How do I get access to Peacock Premium?
• How do I activate my Peacock Premium subscription?

​I also understand your disappointment in not being able to subscribe to the add-free Premium Plus. This is to inform you that this is already Peacock's control, and we are only offering Peacock Premium as part of the Xfinity Rewards.

I also have taken the time to review your account to check the status of the ticket being created. I can see that our team is already working on it and doing whatever they can to help you with your concern. Your patience is much appreciated.

If you have additional questions or concerns, please don't hesitate to reach us back, and it is our pleasure to assist. We appreciate you for choosing Xfinity as your service provider. Stay safe, and have a wonderful day ahead.​

 Sincerely,  

Jerrec S.
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Hi, @McCHitman1. I see that you are still running into some troubles as well. We are aware this is a known issue, and we are doing everything we can to get this fixed. As far as if you qualify, it can depend on your plan or rewards status. The extended Peacock subscription is available to Xfinity Internet Customers who are Diamond or Platinum Rewards members, Xfinity Internet customers with Gigabit Speeds, or those who sign up, for NOW TV services.

Hi there @user_88dff3. Thank you for letting us know that you have been unable to watch as well. We are updating this thread as we have further information. Did you see the banner in the Xfinity Assistant or through the Rewards program? 

I hear you. Went through a similar problem yesterday. Got the email saying Peacock would be extended another 2 years. Log into Peacock and all I get is them wanting me to subscribe. Spent 2 hours yesterday on the phone and chats with Xfinity agents. They had me try all kinds of things but no matter what we did or where we went on the Xfinity web site no activation banner ever showed up. I'm a gigabit customer. One agent acknowledged they were having problems with Peacock and some customers and promised a fix was coming soon, maybe a week. The last agent I chatted with told me they'd send an email within an hour with the solution. Naturally I never got an email so still have no Peacock access.

Thank you for reaching out to our Xfinity forum page about your Peacock subscription, @user_c31f19! I'm so sorry to hear that you're not able to take advantage of the offer but you've come to the perfect place to get help :). We'll stick with you here until we confirm that you're able to enjoy your streaming service. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

I signed up for xfinity in may and never signed up for peacock (because I never planned to use it even when it was free). I plugged up my flex device and decided to mess with it but prior I only used it for a day and went back to using my apple tv. I really on plugged it in to take advantage of the $1 weekend on demand rewards. 

On the flex there was a banner that said I qualified for free peacock and to select the banner to activate peacock. I decided to do this since I was reading about all the turmoil going on right now with peacock users. The signup was smooth and I have free peacock. I must also state I do have the 2 gig internet service. 

I will say this, if you dont have a prior peacock account it seems to work just fine. From reading it seems the ones having the most problems are you guys that already had peacock. This reminds me of the hbomax to max app disaster that happen a few months ago. Im sure comcast will eventually get this straighten out. 

I had the same problem.  After chatting for about 1 and half hours and doing different things, the activation banner finally came up and I was able to click it to activate the free Peacock.  After I finished that and ended the chat, I find out that my internet is now out completely and I was not able to get it back working.  I had to call the next day and spend another 1 and half hours on the phone while they did things on their end to finally get my internet/phone service back.  Obviously, they must have done something while I was on the chat that disabled my internet service. Also, while I was on the chat, the agent told me that every customer is having trouble activating Peacock.

@Tonezone​ I am having the same issue. 

Hi there, @Tonezone. I apologize that you have been unable to access the banner to activate Peacock. Our Engineers are still working on the issue. We are updating the thread as we have further information and appreciate your continued patience. 

Hey there, I'm sorry to hear about the trouble accessing Peacock Premium. We are aware of the troubles some of our customers are having and have a few steps located here. If you've already completed the steps via the XFINITY Assistant, I see you messaged us, so we can work there to get this resolved.

Did you create a Peacock Account and sign in to the Peacock App. Go to the Rewards section and select the Free Peacock Reward and you will get an email with a link to set it up. You probably have done all this but this how it worked for me. Good luck getting anyone on the phone. Oh, I had to down load the Peacock App from my Roku and login for it to work.

The concern is not "Community Center / Guidelines" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@letavist Please start here: Peacock Subscription Activations

Hi there @letavist. I am sorry to hear that you are having troubles still trying to get our Peacock offer for Diamond members. 

We’re aware some Xfinity Rewards, NOW TV and Gig customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it.

If you don’t see the banner in Xfinity Assistant, it may be that your account isn’t current. You can check your account balance while in Xfinity Assistant and then try again. If your account is current, and you’re still not seeing the activation banner, please know we’re working to resolve this issue as quickly as possible.

Note: regardless of account status, Xfinity Rewards customers may need agent assistance. You can chat with an agent while in Xfinity Assistant.

We apologize for any inconvenience and thank you for being an Xfinity customer.