Visitor
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15 Messages
Peacock Activation Nightmare
My Peacock Premium Service was disrupted on June 26. I got an email that with my Gig Internet Service, I will get free Premium Peacock Subscription for 2 years. There was no way to activate this on the Rewards or Account Website. When I called Xfinity, they said that I need a Flex device to activate this offer on its Peacock app. So they ship one to me and they said that there will only be a charge of $15 activation fee. I get the Flex device and there is still no path to activate the Peacock Premium subscription. As I am chatting with the Xfinity agent, I am told that I need to approve another order coming through text for them to activate Peacock Premium. I approve this without looking closely at the content. Later I get an email that my order for the Flex equipment is confirmed! It looks like all they did was order another Flex device with another $15 Activation fee that I did not want. When I talked to support they have me going between the rewards website and the account website searching for a non-existent activation banner of some sort. But there is no path to activate the premium subscription. This has been a complete nightmare. You would think that they would test this before they roll out something like this to their customers.
user_994f79
Visitor
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8 Messages
2 years ago
I hear you. Went through a similar problem yesterday. Got the email saying Peacock would be extended another 2 years. Log into Peacock and all I get is them wanting me to subscribe. Spent 2 hours yesterday on the phone and chats with Xfinity agents. They had me try all kinds of things but no matter what we did or where we went on the Xfinity web site no activation banner ever showed up. I'm a gigabit customer. One agent acknowledged they were having problems with Peacock and some customers and promised a fix was coming soon, maybe a week. The last agent I chatted with told me they'd send an email within an hour with the solution. Naturally I never got an email so still have no Peacock access.
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XfinityEmilyB
Official Employee
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2K Messages
2 years ago
Thank you for reaching out to our Xfinity forum page about your Peacock subscription, @user_c31f19! I'm so sorry to hear that you're not able to take advantage of the offer but you've come to the perfect place to get help :). We'll stick with you here until we confirm that you're able to enjoy your streaming service. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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SRTology
Contributor
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32 Messages
2 years ago
I signed up for xfinity in may and never signed up for peacock (because I never planned to use it even when it was free). I plugged up my flex device and decided to mess with it but prior I only used it for a day and went back to using my apple tv. I really on plugged it in to take advantage of the $1 weekend on demand rewards.
On the flex there was a banner that said I qualified for free peacock and to select the banner to activate peacock. I decided to do this since I was reading about all the turmoil going on right now with peacock users. The signup was smooth and I have free peacock. I must also state I do have the 2 gig internet service.
I will say this, if you dont have a prior peacock account it seems to work just fine. From reading it seems the ones having the most problems are you guys that already had peacock. This reminds me of the hbomax to max app disaster that happen a few months ago. Im sure comcast will eventually get this straighten out.
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user_hha999
Frequent Visitor
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24 Messages
2 years ago
I had the same problem. After chatting for about 1 and half hours and doing different things, the activation banner finally came up and I was able to click it to activate the free Peacock. After I finished that and ended the chat, I find out that my internet is now out completely and I was not able to get it back working. I had to call the next day and spend another 1 and half hours on the phone while they did things on their end to finally get my internet/phone service back. Obviously, they must have done something while I was on the chat that disabled my internet service. Also, while I was on the chat, the agent told me that every customer is having trouble activating Peacock.
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