@randman11​ Looks like the orginal comment is back, but edited.  I guess they don't like the letters "eff" "see" "see" mentioned.  Ha Ha.

@welovepsu​ ,  Mine shows as receiving it on the bill, but the message after signing into account says peacock can’t be connected to Xfinity and that I might already be receiving it. 😂🙄🤬 Frustrating. 

@welovepsu​ , same here just the run around. They also had me get the Flex streaming device for this that also did not work. I’m worried that this is all just smoke and mirrors. I haven’t been able to use Peacock for almost 2 months now. They tell me that they will check on this with “their team” daily until resolved. I agree that they should change the topic of this thread and remove resolved. 

@welovepsu Our team can help you get this resolved. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_d65312 Do you have a different email address that you can try signing into Peacock with? We recommend trying any email address associated with your account as well as email addresses that you might have used to access Peacock before.

Good Afternoon @user_75cf5e thank you for taking he time to reach us here on Xfinity Forums with these Peacock redemption questions. Since June 26th we have had a dedicated thread opened that should help answer most questions regarding Peacock, and we'll leave that linked below. The way you redeem this depends on a few factors such as Xfinity Rewards Tier or if you have Gigabit/Gig Extra internet service.  The links in this thread will direct you on how to redeem. 

Peacock Redemption Issues Resolved

@XfinityAlfonso​ Thanks, but I am still unable to redeem the promotion even though I followed the steps outlined in the "Peacock Subscription Changes and FAQs page that is linked in the separate thread you directed me to. I actually paid the full price in July when it occurred to me that there was a promotion email, but even after canceling, I would have been charged the full price and not the promotional price for "Customers Who Previously Received Peacock Premium With X1 or Flex Service But Are Not Eligible for the Offers Above".  I tried every which way to try to get to that promotion but to no avail.  Also, my account with Peacock is still active, but I don't see it under my "Apps and Subscriptions" as instructed on the "Manage Your Peacock Subscription on Xfinity" page.

If you have an active account you wouldn't see the offer for $2.99 a month for 12 months. You would manage your subscription on Peacocks website. Are you able to visit https://www.peacocktv.com/help/article/cancellation ?

• Log in to your account.

• Go to Plans & Payments.

• Select Change or Cancel Plan

• Select Cancel Plan.

• Once confirmed, you will see a confirmation message on screen and receive a confirmation email, which may take a few hours. Your plan will not renew at the end of your current billing cycle. 

@user_5cd304​ they told me that also and I said NO! I was not taking the chance of that happening when it is their own incompetence that is causing this issue. I can not even submit a new ticket for it anymore. I have started the process of moving my services to a different company. 

@XfinityJessie are you able to assist or guide me in the right direction?

@user_5cd304 Thank you so much for letting us know about the paid active subscription you were advised to set up. That is not currently one of the accepted solutions for the redemption issues customers are currently encountering, and I do apologize as that is not the experience we want any customer to have.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to help make sure your billed subscription is taken care of and help with your Peacock offer redemption issue. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

Hello @user_58e4e4, thanks for reaching out for help with your Peacock activation.

By chance did you already re-try the known steps to claim/activate your Peacock Premium offer? Xfinity Rewards Diamond and Platinum members with Xfinity Internet can redeem a special offer for Peacock Premium at no additional cost from the Xfinity Rewards website. You must be enrolled in Xfinity Rewards to take advantage of the offer. You’ll then receive an email with instructions on how to activate your offer.

If you are a Gigabit speed internet customer with Xfinity, you’ll receive a special offer for two years of Peacock Premium at no additional cost as long as you remain subscribed to Gigabit speed internet or higher from Xfinity. If you’re a new subscriber, you’ll need to activate your Peacock account, (this would be the same user ID you us to log into your Xfinity account). If you previously had a Peacock account, you should be able to sign in with your existing profile and accept the offer.

To activate this offer, there should be an Activation Banner when you log into your Xfinity account. However, if the banner is not there for you, please send us a PM, so we can make sure the Peacock Premium codes are on your account. Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems. 

Hello @tonkybo

I am not seeing that we received a response from my colleague Eric's attempt to assist. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

[RESOLVED] I had much better luck by DM'ing Xfinity Support on Twitter. They were able to straighten this out in a couple of hours and now I have my free Peacock account.

@user_616208​ I feel your frustration. I can now add direct messaging within this forum to the list. Still no Peacock Premium, no reasons why or if/when there will ever be a resolution.

Follow-up, I received another message yesterday that my account was reset and to try the Assistant chat again. Lo and behold, the activation banner link was finally there and I was able to log into an active Peacock subscription again. It was through this forum that the issue was resolved so keep trying.

We are happy that we were able to work to getting it fully resolved, @welovepsu! Please don't hesitate reach back out here for any concerns, and we would be happy to help! Have a wonderful rest of your week! 

Hello @user_616208, and thanks for letting us know you are still having issues. I would be happy to review the account, and see where we are at with getting Peacock working for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@user_ec8106  Hello, we can help look more into this for you. Please send us a private message with your full name and service address. 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message