@XfinityAlfonso​ Thanks, but I am still unable to redeem the promotion even though I followed the steps outlined in the "Peacock Subscription Changes and FAQs page that is linked in the separate thread you directed me to. I actually paid the full price in July when it occurred to me that there was a promotion email, but even after canceling, I would have been charged the full price and not the promotional price for "Customers Who Previously Received Peacock Premium With X1 or Flex Service But Are Not Eligible for the Offers Above".  I tried every which way to try to get to that promotion but to no avail.  Also, my account with Peacock is still active, but I don't see it under my "Apps and Subscriptions" as instructed on the "Manage Your Peacock Subscription on Xfinity" page.

If you have an active account you wouldn't see the offer for $2.99 a month for 12 months. You would manage your subscription on Peacocks website. Are you able to visit https://www.peacocktv.com/help/article/cancellation ?

• Log in to your account.

• Go to Plans & Payments.

• Select Change or Cancel Plan

• Select Cancel Plan.

• Once confirmed, you will see a confirmation message on screen and receive a confirmation email, which may take a few hours. Your plan will not renew at the end of your current billing cycle.