Peacock Subscription Activations

I was promised on an SMS chat that I would have Peacock and Pandora free forever. I was sent a Flex 4k streamer that I was charged $16 and change for shipping. I was told I could use my xFinity ID/Pw to sign in. I could not sign into Peacock or Pandora with my xfinity user ID/PW. I have a Roku Ultra, Apple TV, and Walmart ONN Android. I could not sign in on these either. I could not find PBS Passport, Stirr, Comet, HDHomeRun, etc. on the Flex 4K so I returned it to the nearest xFinity store as an useless appendage.

I have spent the last two days getting the run around from Xfinity Agents.  I have been an Xfinity Customer over 20 years.  As an Xfinity Rewards Diamond Member, we were promised Peacock Premium for free when Xfinity began charging for the service on June 26, 2023.  The service was activated as instructed in the rewards center when made available; however, somehow I was still charged for service from June 26-July 26.  As of July 27, I no longer have access to Peacock Premium, and no one at Xfinity appears to know how to correct this issue.  I pay a hefty price for Xfinity.  I’ve tried every step in the forums and on the Xfinity site with no luck.  I refuse to pay extra for this service.  There are shows on Peacock that I watch daily.  The lack of support to fix this is really making me consider taking my business elsewhere.

THIS HAS NOT BEEN RESOLVED!

I am a gig- customer, and a platinum customer. I've spent countless hours on the phone, CHATTED with xfinity robots and live agents, given "escalation " numbers, told to click on "banners" that were never there, rebooted, restarted, changed passwords, and it's been over a month now. I STILL HAVE NO PEACOCK PREMIUM!

TL;DR - My reward is activated within Xfinity systems, but Peacock does not recognize it.

I originally had Peacock Premium included via the Flex box.

When free access ended, I took advantage of the "$2.99 for 12 months" offer by subscribing via Xfinity within the Flex box, and reflected as such as a line item in my bill.

Once the "free for Platinum members" Rewards offer came around two weeks later, I was able to see the Rewards offer (as a Platinum rewards member), claimed and activated the reward, and my monthly bill updated to reflect the "Peacock Premium $0.00" line item.

My subscription via Flex was cancelled, but now that I am outside the "subscribed" month of Premium service from the Flex box offer, the Rewards offer did NOT take effect; Peacock reflects my account as having no subscription.

I would send a direct message to Xfinity Support with this info, but as a new forum account, I apparently do not have DM access.

Just a warning for everyone else.  If you try to message them as instructed in this thread, don't do so without an invitation first.  I tried to contact them and they responded with the following:

"Please be minded that sending unsolicited peer to peer chat messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so."

Great, so now instead of asking the right people for help the way everyone is instructed, we have to beg here first.

So why am I unable to upgrade my peacock premium? I hate commercials and want to upgrade to peacock premium plus and all your customer support agents seem to have no idea what peacock premium plus is. I finally have peacock premium through my rewards since I’m a platinum member but now I can’t cancel or change my subscription to premium plus 

@XfinityJessie I found a work around for the Peacock Premium issue. I went to Xfinity Assistant and typed “Activate Peacock Premium “ and it walked me through the process.

Support is now saying: "We are aware that there is an issue with activation and are working to get this taken care of. We may need to send a requrest to advanced support."

Let's see if that does anything.

@XfinityJessie what is the deal now? Still nothing works for a bunch of users..........................................

It has been over a month since this all started and it still doesn't work.  When will this be resolved?

I have read all these "help" links and still cannot connect to Peacock. There is no Activate Now when it says follow the steps to activate your offer now. When I say subscribe to peacock on x1 remote it does nothing but show me my expired subscription no selecting it to change. (Another issue because I subscribed at the June 26th cut off and then you guys cancelled it, not me, but of course on your records I cancelled it right after I just signed up.) Talked with Xfinity on the phone instead of the canned response, not helpful at all, Xfinity chat, and they had no clue how to help. Your handling of this peacock thing is atrocious. And customer support is lackluster. Just tell me how to get the free Peacock that I qualify for.

Oh this is painful, embarrassing, and shameful.  So I updated with "I now have access!..." and was so excited only to go back on last night and not have it!  I chatted with someone who suggested I PAY for the FREE access and speak with billing to have it credited.  I have a better idea, FIX the mess and give people what you promised.  Fix the activation banner or allow your reps to activate it. How about NOT PROMISING your customers something you cannot deliver?  How about finding talent to fix the mess someone created?   

I have reset my passwords more times than any company should allow - at the behest of the reps I've spoken to.  This is not resolved if every customer does not have access to it.  A fix has not been implemented successfully if it is NOT fixed.  Stop apologizing and start truly fixing it!

Free Peacock not working.

Contacted Peacock and they advised:

"It seems the offer is not redeemed under your account, since the offer is directly managed through Xfinity, I would encourage you to contact Xfrinity support to redeem the offer on your account."

How do I chat with support live?

I followed the instructions on the email since I got it, but over the last couple of weeks I have never seen an "activate offer" option pop up. Not on the Xfinity Assistant/chat feature or going into my account details.

I canceled my peacock subscription on Friday, July 21st, following the information in the Rewards email. I received a confirmation email that I had done so. I then, the same day, claimed the peacock reward from xfinity rewards, then went into xfinity assistant and clicked the button "activate now". I then signed into Peacock and was told that I now had my free subscription to peacock. I then received an email from xfinity (which is further noted under my account in Order Agreements dated July 21) that I have peacock premium for $0.00). HOWEVER, I do NOT have access to Peacock. I can't reclaim an already claimed reward, even though I have been told repeatedly to do so. I am only directed to subscribe for $ to Peacock, as Peacock states I have no subscription. I was told to clear cache, reboot, ...., all the typical nonsense, but I did so anyway. I have had TWO escalated tickets (the first was marked resolved when of course it was not), with a current allegedly open ticket [Edited: "Personal Information"], and have an open chat for THREE days with customer service. I still have no Peacock.