2 Messages
Unable to access Peacock Premium as Xfinity Diamond Customer
I have spent the last two days getting the run around from Xfinity Agents. I have been an Xfinity Customer over 20 years. As an Xfinity Rewards Diamond Member, we were promised Peacock Premium for free when Xfinity began charging for the service on June 26, 2023. The service was activated as instructed in the rewards center when made available; however, somehow I was still charged for service from June 26-July 26. As of July 27, I no longer have access to Peacock Premium, and no one at Xfinity appears to know how to correct this issue. I pay a hefty price for Xfinity. I’ve tried every step in the forums and on the Xfinity site with no luck. I refuse to pay extra for this service. There are shows on Peacock that I watch daily. The lack of support to fix this is really making me consider taking my business elsewhere.
XfinityAldrik
Official Employee
•
2.1K Messages
2 years ago
Thank you for reaching out to us on our residential forums @Fish523. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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