@user_bae3fe. Send us a direct message and we can help.
Make sure you are signed in to forums
1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon
2. Hit the compose button to the right of "conversations"
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
We cannot access Paramount+. Every time we attempt to open it, the app hangs. This is ridiculous. We pay you a lot of money every month to not be able to access the app through your platform. We pay fir CABLE access. Pretty pissed right now. This appears to be a problem fir a lot of people. Lots of stuff in the knowledge base. GET IT FIXED.
Thank you so much for reaching out through Xfinity Forums regarding your Paramount+ application. We definitely want to help you with troubleshooting so you can enjoy the app! What troubleshooting steps have you tried?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Paramount + has always worked fine on my Lenovo AIO Computer. My Samsung 2015 3D 4K tv is too old to be compatible with the app. That is probably the case with many devices.
@user_f09b99 Hi there, thank you for taking the time to reach out for assistance. I understand you got some new equipment, but have been experiencing issues with Paramount + since. It has been a couple of days, is this still happening? Have you made sure to log out on the old box first?
CCEthan
Official Employee
•
1.4K Messages
2 years ago
@user_bae3fe. Send us a direct message and we can help.
Make sure you are signed in to forums
1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon
2. Hit the compose button to the right of "conversations"
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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Anon13718
Contributor
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20 Messages
2 years ago
Tried doing what you suggest. Doesn’t work.
We cannot access Paramount+. Every time we attempt to open it, the app hangs. This is ridiculous. We pay you a lot of money every month to not be able to access the app through your platform. We pay fir CABLE access. Pretty pissed right now. This appears to be a problem fir a lot of people. Lots of stuff in the knowledge base. GET IT FIXED.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
Paramount + has always worked fine on my Lenovo AIO Computer. My Samsung 2015 3D 4K tv is too old to be compatible with the app. That is probably the case with many devices.
(edited)
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user_f09b99
Visitor
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1 Message
2 years ago
Received a new Comcast box/DVR and now I can’t open the Paramount + streaming app. It acts like’s it’s going to open then closes again.
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