Paramount+ app no longer has Xfinity as an option

I am having exactly the same experience.

Same here; spent hours trying all the work around. At this point @& given how big xfinity is with no one really able to fix what in essence is now more than a week’s outage I think switching [Edited: "Soliciting"] to force them to provide restitution, send out timely notices, & fix this type of glitch seem the only options? I have tired of chatting with them & hearing the same apologies & still no Paramount plus internet connectivity….xfinity’s email said my Paramount was cancelled. I did not initiate that. They are famous for [Edited: "Language"] each & everytime one changes a billing, in my case asking that my rate remain as before. I think this must be intentional? 

I am having same problem. Xfinity customer service was no help at all!!!!!

Good morning, updating my original post. It has now been a week since paramount plus was mysteriously removed. I have yet to see an email, news article or press release from either company. I have had now 3 different employees tell me no changes have occured but it is very obvious to me a change did indeed occur. 

I have not received a credit or an explanation.

The convenience of having these apps all on one bill is nice and being able to access it on my Xfinity equipment is even better. I would like to continue watching my shows but before I subscribe to paramount plus directly Xfinity needs to confirm if it is coming back or not.

Hello- I found a solution. 

 I had the same experience- Paramount plus stopped working and I could not find Xfinity.com as a provider so I called and the Xfinity rep was useless and said to check my settings and make sure I was still subscribed which I was and then said well just try back later. Then yesterday evening I received an email from Xfinity stating I had been Unsubscribed from Paramount Plus! I immediately called and this rep was more useless from the earlier one and even tried to say the email could have been from someone other than Xfinity! I hung up and decided to try today. Today when I tried to sign into the Paramount Plus app it was the same- Xfinity not listed as a provider.  So I went to my settings and even though Xfinity has already Unsubscribed me, I did it myself. Then I went on my phone to Paramount Plus (not the app) and selected "Start Now" and put in my debit card number. Then Paramount Plus came on my phone and then I went to the app and signed in with my old user name and password and my regular Paramount plus came onto the app. Then I went back to my television and on the Paramount plus non-working app, I selected Sign in and entered the same user name and password and it worked! Watching it now. I could have waited until Xfinity finally figures out the problem and fixes it but I watch this every day and also the quality of the Paramount plus app has always been horrible thru Xfinity, and since I now pay for it directly I already have seen a huge difference in no endless buffering and other problems I had with this app thru Xfinity! I recommend to all not to wait on Xfinity to fix this problem!

I am providing a new update. Xfinity sent me an automated email yesterday acknowledging this issues exists. A follow up email arrived advising that at 12:00p.m on 5/31/2026 the option to subscribe to Paramount+ would once again be available. When I open the app on my xumo stream box and pick connect with provider I am taking to a screen with a QR code or a Url. When I use either option I am then taken to a login screen to choose my provider. 

Xfinity is still not listed as an option. Was the fix pushed back?

Same here; I tried to log back into Xfinity. As I already reported to them 3X & will not bother again they are not listed as a provider when one tries to enter the provider name via either the paramount website or the QR code. Do your job Xfinity!

I am frustrated with this also.  I am paying for Paramount but cannot log in to watch anything.  I just get the option of signing up for one of the subscriptions.  I spent an hour on the phone with Xfinity two nights ago.  She finally put me on hold to talk to a supervisor then came back and said I needed to call Paramount.  I called Paramount and talked for another 30 minutes.  She said they did not show I had a Paramount subscription and Xfinity was not a supported provider.  I would have to call Xfinity.  I got on a live chat with someone at Xfinity.  After about 20 minutes of back and forth, she told me I just needed to pick a new subscription and she left the chat!  My husband could not believe I spent all that time and the problem was still not resolved.  I told him I was not surprised at all.  This is ridiculous that there is not a plan in place to fix this.