Visitor
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2 Messages
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that.
I checked with 2 different employees through the chat and they both told me I am still subscribed to it.
When I try to sign in through my provider Xfinity is no longer listed as an option. I see no news articles about agreement issues and no explanation as to why I have an email saying it is cancelled, employees saying I have it, but also no way to sign into it via apps on my phone or through my xumo streaming boxes.
Did Comcast/paramount pull the service?
user_d4p3fc
Visitor
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1 Message
9 days ago
I am having exactly the same experience.
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XfinityAirelle
Official Employee
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3.2K Messages
8 days ago
Thank you for reaching out and providing those details. I can definitely understand the confusion, especially when you've received conflicting information from multiple sources.
At this time, we have not received any announcements indicating that Paramount+ has been removed as an available add-on through Xfinity or that there is an agreement issue affecting customer access. Since you've received a cancellation email but our agents are still showing the subscription as active on the account, there may be a disconnect between the account provisioning and Paramount+'s authentication system.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_fc16ec
Visitor
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5 Messages
3 days ago
Same here; spent hours trying all the work around. At this point @& given how big xfinity is with no one really able to fix what in essence is now more than a week’s outage I think switching [Edited: "Soliciting"] to force them to provide restitution, send out timely notices, & fix this type of glitch seem the only options? I have tired of chatting with them & hearing the same apologies & still no Paramount plus internet connectivity….xfinity’s email said my Paramount was cancelled. I did not initiate that. They are famous for [Edited: "Language"] each & everytime one changes a billing, in my case asking that my rate remain as before. I think this must be intentional?
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user_85y4vi
Visitor
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3 Messages
3 days ago
I am having same problem. Xfinity customer service was no help at all!!!!!
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user_5k23n
Visitor
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2 Messages
3 days ago
Good morning, updating my original post. It has now been a week since paramount plus was mysteriously removed. I have yet to see an email, news article or press release from either company. I have had now 3 different employees tell me no changes have occured but it is very obvious to me a change did indeed occur.
I have not received a credit or an explanation.
The convenience of having these apps all on one bill is nice and being able to access it on my Xfinity equipment is even better. I would like to continue watching my shows but before I subscribe to paramount plus directly Xfinity needs to confirm if it is coming back or not.
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user_08795b
Visitor
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2 Messages
2 days ago
Hello- I found a solution.
I had the same experience- Paramount plus stopped working and I could not find Xfinity.com as a provider so I called and the Xfinity rep was useless and said to check my settings and make sure I was still subscribed which I was and then said well just try back later. Then yesterday evening I received an email from Xfinity stating I had been Unsubscribed from Paramount Plus! I immediately called and this rep was more useless from the earlier one and even tried to say the email could have been from someone other than Xfinity! I hung up and decided to try today. Today when I tried to sign into the Paramount Plus app it was the same- Xfinity not listed as a provider. So I went to my settings and even though Xfinity has already Unsubscribed me, I did it myself. Then I went on my phone to Paramount Plus (not the app) and selected "Start Now" and put in my debit card number. Then Paramount Plus came on my phone and then I went to the app and signed in with my old user name and password and my regular Paramount plus came onto the app. Then I went back to my television and on the Paramount plus non-working app, I selected Sign in and entered the same user name and password and it worked! Watching it now. I could have waited until Xfinity finally figures out the problem and fixes it but I watch this every day and also the quality of the Paramount plus app has always been horrible thru Xfinity, and since I now pay for it directly I already have seen a huge difference in no endless buffering and other problems I had with this app thru Xfinity! I recommend to all not to wait on Xfinity to fix this problem!
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