Metv move not complete

@user_8a52fb Thank you for reaching out to the Digital Care Team. As stated, MeTV has advised they should relocate by the end of the day. 

I called Comcast today and was told that MeTV will now require an HD box at $8.50 per month. This makes no sense, as the Comcast notification that appeared on channel 196, just weeks ago, stated only that viewers would be able to find MeTV on channel 1048.

I have an HD box and am not getting 1048 MeTV. They told me on May 10 it should be fixed by that afternoon. This morning on May 11, the channel appeared for a few hours (saw Leave It To Beaver), but now it is back to saying I need a subscription to watch even though it is part of my Select plan. Comcast app chat was clueless. The chat supervisor, Zayn, smugly told me the people I talked to on May 10 were wrong, that "I am sorry but they might have got confused and website will get updated ... I can share the article with correct information." He never shared the nonexistent article and finally admitted I should get the channel. Then he just wanted to refresh my box for the zillionth time.

I just want to know they are still working on the problem. Ideally, I'd like to know when they expect it to be fixed.

@user_ea7865​ I think that might have been the “fetv” channel airing “Leave it to Beaver.”  I initially thought it was MeTV too. I googled the channel name appearing on the screen — fetv — which stands for Family Entertainment TV.  Scrolling through its lineup, I saw a few shows like MeTV, mostly the westerns, but not nearly the MeTV lineup variety.

I live in Frederick, Maryland and I am a Comcast/Xfinity Cable subscriber and they recently added several new channels to their lineup but in doing so some how I've lost my MeTV Channel which is channel 1048. And I know that some other customers in my area are having the same problem. MeTV is one of my most favorite channels and not being able to watch it is very upsetting to me and my family. Especially when no one is able to tell me what the problem is? If someone could please get back to me with some answers, I would be very grateful Since I've been waiting for it for like 3 days now. PLEASE get it fixed, ASAP! Thanks in advance.

That is a great question! This change in MeTV stations and formats was made by the Broadcast stations, and can happen from time to time. In order to view the MeTV programming that is still available it is required that an X1 TV Box or personal owned equipment along with the HD provisioning codes be set up on the account.
We'd be happy to take a look into what is currently set up on your account and see what it'd require to be able to view this channel for you! Please feel free to send a message our way using the steps outlined below, and be sure to include your first and last name, and full-service address. 
Once that is done, we'll dive in here and see what may be needed to continue your viewing experience for MeTV! 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

peer to peer chat icon?

Indeed! It looks similar to a little message icon, or almost like one of those conversation bubbles that you'd see in a comicbook! 

@MacDoc We are happy to help you with that. Please send us a direct message to get started. Thank you! 

I want to talk to a live person. If not I will be closing my account of 25 plus years next week. 
This is NOT customer service. 

We are so glad to hear from you @MacDoc and would like to assist in any way that we can today.  So that we can get started, please feel free to shoot us a private message with your full name and address.  That way we can access your account and work to get his resolved for you.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3yF801B 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Just lost a customer 

All I want was a phone number to talk to a live English specking person not play chat. 

So sorry that you feel that way.  We always have live Customer Care agents available. You can schedule a call here: https://comca.st/3Pk9aWb or contact Customer Care directly at 1-800-XFINITY (934-6489).

On May 9, 2022, WTTG-MeTV carriage will move to WTTG-Start in standard-definition format. Customers were notified of this change via a bill message included in the May 5 - June 4, 2022.

MeTV will be replaced by Start TV in the Washington, DC area on cable channels 196 and 1172, for additional channel numbers see Where to Find Start TV. These changes were made by the broadcast stations, independently of Comcast.

Also, on May 9, 2022, MeTV programming will be broadcast, in HD format, in the Washington, DC area by a new television broadcast station WDME. Comcast will carry WDME’s MeTV programming, in HD, on cable channel 1048 on virtually all the same cable systems previously offering WTTG’s MeTV programming. However, since WDME is broadcasting the service in HD format, and not in SD format, an X1 TV Box or customer-owned equipment and HD technology fee is required to view WDME MeTV HD. HD technology fee is not required for customers subscribing to Limited Basic only.

How much is the fee per month?

I would need to look at the specifics on the acocunt to be able to provide accurate details. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Today is 5/9!   Metv is supposed to be on 1048 now, but its not. The channel guide on your website says 1048 is metv, but there is nothing at 1048. Is this going to be corrected?

@XfinityKimberlyB​ 

The bill you say has this message has not arrived at my residence, yet, so it would be impossible to see it...

@user_79d48f That means you must be subscribed to the channel line up that has the channel included. You can check your channel line up at https://comca.st/3vV39aw or the My Account app under the TV tab to verifiy if it is included.

I have the TV: 

DIGITAL PREFERRED TIER I don't see why I should need to subscribe

@user_79d48f I am happy to hear you have access to those amazing channels. Does it show online you subscribe to the channel you need?

MeTV is included -- Why can't I view it?

@user_79d48f While it is estimated to be released today, it can take until the end of the day. The network must provide us the content in order for it to be broadcast. 

Thank you for confirming that. We understand how important it is to have access to the content you want/need. As of right now, we don't have a specific time as to when the update will be completed. If possible, could you please comment here if you don't have access to the channel by the end of the day? 

Yes; but 1048 is requiring a subscription.  I have the digital preferred tier.  I don't see the need for an upgrade.   I should have MeTV as before>

@user_79d48f 

Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

@XfinityLuis​ 

I have Digital Preferred Tier HD and have the same issue as others. Channel 1048 shows METV info for the METV show that should be showing, but a completely different program is playing. Then, there's the box that shows up saying you need a subscription. I shouldn't need a subscription. Someone posted "might not be fully updated until sometime tonight"???? It's been May 9th for several hours! If you have some kind of delay going on, you need to put a correct, current message on the screen. Not everyone requires a subscription! You should be able to get some kind of status from the broadcaster or whoever is doing this "loading, updating". Another post said we were notified about this on the bill. Not True!! Nothing about it on my current bill which is Apr 29 to May 28 2022.  Poor and incorrect communication all around.  A correct current status and explanation needs to be done. I (and I'm sure others) are Not getting services we're paying for!

Unfortunately, support wasn't even aware of the channel change!

Hi, @user_9d00d8 we would be happy to look over our offers with you and see if we can find any promotions.Please send us a direct message with your name and address in full.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/39OhOfc

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@user_e55cbd​ I have an X-1 Box. Model XG1v3. I would hope this would work. 

Thank you for your help. How do I get xfinity check my box?

@user_e55cbd​ I have X1, less than 3 months old

[Edit: Solicitation] I had to drive to the nearest office (15 miles) to get a new box today...

@user_e55cbd​ All ... my MeTV is finnaly fixed.  I contacted the electronic person and they sent a signal. It is now working.

My reference states an X1 box is required. You can also Use the stream app or Stream Beta to access 1048. I would be happy to upgrade your boxes as it is the same price per month. If you need the current boxes I recommend the Stream app as the best solution. 

You have not responded to my question above which came in an hour ago. I have the X-1 box and still get the message that a subscription is required. 

Exactly the same message I am receiving despite having the X-1!

Resolved with system refresh.

@XfinityEthan​ At the moment you cannot stream 1048 either. Until they get this fixed in your area, you will not get 1048. It does not show up on my Xfinity Stream app. I had 1048 for a few hours today before it disappeared. I'm getting MeTV+ but not MeTV.

@KShell​ Update

I had the rep restart my box and MeTV is now on all boxes and streaming devices.

@harrisclan6​ 

Hi - Thanks so much for posting! Thanks to your great, easy to follow instructions, I now have Channel 1048 with METV actually showing the correct show instead of some other program. I'm not super tech  oriented so this was a big help. Should be paying you instead of Comcast! They've been no help at all.

@harrisclan6​ , Thank you! I followed your directions and it worked. Too bad xfinity support never responded to my message above or direct message, especially when it was such an easy fix!

Hi! Happy to hear this is resolved for you and thank you for much for your patience. While you have us here is there anything else you have that I can help you with today?

@harrisclan6​ Unfortunately, multiple system refreshes initiated by me through the app and by phone support and by chat support have not given me 1048.

@harrisclan6​ 

Followed your simple instructions and achieved success.  Thank you very much.  It's sad that Xfinity can't help us but am grateful we have these forums.