Bought Yellowstone Season 5 and cannot get episode 3

Hello All! We appreciate you reaching out to us about not being able to watch Yellowstone season 5, episode 3. We do apologize for any inconvenience or frustration caused by that. I do see many have stated the episode is now available on their end. Just to be sure, is anyone still unable to watch this episode on their end? 

We purchased season 5 tonight and watched thru episode 2 but it won't allow us to watch ep 3 without paying $1.99 for SD version.  We purchased the HD season package.

@XfinityAmira​ I am unable to watch season 5 episode 3 of Yellowstone even though i purchased season 5 in HD for $35.99 today, 11/27/22. 

Hmmm.  That is odd.  When you attempt to watch the episode, can you tell me if you are receiving any error messages or codes?

@XfinityAmira​ I still have this same issue and 3 XFinity techs have been unable to help. We are not going forward until episode 3 is unlocked. Who can I call / what can I do ?

We apprecaite that feedback about this issue that you're having @elfshadowreaper. Just wanted to check in with you to see if you're still unable to watch Episode 3 and if you have checked both the SD and HD version to see if one comes through. Please keep us posted! 

Hello, @user_b1a45b, the episode is now working for other customers in the thread. Since episode 3 aired on 11/20/22 it seems like there was a delay with it being available. Are you able to try to relaunch episode 3 and test it?

@user_39607e​ I called and they spent 2 hours trying to fix something so simple. Which was just give me access to the program. And they were unsuccessful. So finally I got a refund. Then purchased on Amazon Prime. 

Hello @user_39607e, thanks for reaching out to share your experience and frustrations. Due to a licensing deal  Season 5 is not available on the Paramount+ App, the show is only available on the Paramount Network. Customers who have the appropriate tier of video service should be able to watch the paramount network on cable boxes or using the Xfinity Stream App, and A TVGO version of the channel is also available. Yellowstone Season 5 will continue to air on Sunday Nights.

@user_29398c Hello! We are very sorry to hear that you're still not able to watch Episode 4. Can you please send us a Private Message with your full name and address? Here are some instructions on how to send us a PM in case you need them:

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to speaking to you there. 

@user_29398c​ I have the same issue. Episode 3 I had to wait 12 hours before it appeared. Now episode 4 aired this past Sunday, it is now Thursday and it is still not available on my Xfinity streaming app, it's only available when using my box. This is not helpful if I am not home and I want to watch it. On the app it tells me I need to pay for it. I've already purchase the season. I hope they fix it soon.

Same issue with me. What a ripoff!

Hey there, thanks for reaching out through Xfinity Forums! We would be happy to help you with troubleshooting Yellowstone or helping you get a refund. You have reached the right place. 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

@user_6890bd​ 

Same issue. How do I get  refunded 

We can look into this for you, @user_d2e519.

To send a direct message [private message]:

•    Click "Sign In" if necessary
•    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
•    Click the "New message" (pencil and paper) icon
•    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•    - An "Xfinity Support" graphic replaces the "To:" line.
•    Type your message in the text area near the bottom of the window
•    Press Enter to send it

Hi there, @user_a24c0f Thank you for your patience and the time you took to reach out to us regarding your concerns which I truly do apologize for. Are you still experiencing the issue with episode 4 of Yellow stone?

As of last night yes, still cannot watch episode 4. It wants me to pay for it.

He @user_a24c0f! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

As of thought at 7pm I still can't watch episode 4. I would think this would be an easy fix, especially since so many of us are having this issue. I have talked to several amazon users that say their purchase allows them to watch all episodes. Ours should be the same. Just frustrating. Xfinity has always been good until this point, that is why I elected to buy season 5 from y'all instead of Amazon. 

Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum!  We are so happy to hear from you @elfshadowreaper.  We are so happy to hear from you and want to help out in any way that we can.  Can you tell me if you are receiving any error message when you attempt to watch the episode?  If you purchased the entire season, you should be able to access all episodes in that season.  

@elfshadowreaper​ Did you ever find a solution?? Im still in the same boat as you. Yesterday I actually got my 4th "Tech Expert" to credit my whole Season 5 purchase back as I'd suggested to all of them. Then I will re-purchase Season 5 and see if that fixes episode 3. However, even though I got my credit back I still Own Season 5 !! (and I waited over 24 hours to test) I can't repurchase it because it was never taken away. XFinity/Comcast has no clue how to run a media company.

Thanks for letting us know about the trouble you're having watching episode 4. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

Thank you for reaching out here on our Xfinity Forums. I truly am sorry for this frustration and would love to look into this further. Please send us a DM to XfinitySupport with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it