Anybody Have a Solution for: Your Xfinity account is already linked to another Peacock account.

Hello @John3333 we're here to help get this working! To confirm, are you no longer able to access Peacock Premium with the previous login information you used prior to your move?

I have the exact same problem. How can I resolve this?

As a public update to all, after 2+ weeks, conversation moved to DM, step by step screen shots provided to duplicate the issues, multiple tickets opened, multiple failed promises for call backs, nothing has been resolved.

Still hoping it eventually gets resolved, as there is clearly an internal system issue with Xfinity and/or Peacock. 

Will update if this ever gets resolved.

Public update to all: don’t waste your time with Xfinity or Peacock trying to fix your Peacock Premium access. Calling, chatting, forum messages, and direct messages are futile. They’ll ask you to reactivate or re-redeem your Peacock Premium offer using different emails, and once that fails, they’ll create tickets to escalate the problem with false assurances of follow-up that will never happen. No one that you contact has the capability to fix your Peacock Premium access, it’s dead.

Pretty lame. I've been following these threads and it doesn't look promising.

I'm having the exact same issue, how come this haven't been solved yet by Comcast/Peacock team?

Xfinity Assistance is the worst chatbot customer service I've ever experienced. It's impossible to connect with an agent.

I am having the same problem as everyone else. When I try to activate my peacock services, I get a "Your Xfinity account is already linked to another Peacock account. Here’s How to Find It"

Please help me actually use the Peacock benefit before I cancel XFinity entirely...

I have the same Peacock activation problem and exactly the same support experience as the other posters. I do not see that anyone in Xfinity tech support has a clue how to resolve this issue. I, too, have lost my Peacock Premium Plus access. I have Peacock Premium that a chat agent conned me into subscribing to and was told to use my Xfinity Id as "payment"; nope! Was charged $19.99 + tax; chat agent credited me that amount (thanks, I guess). I see no way to get Peacock Premium Plus (no Ads) back without paying to upgrade my account. 

Does any Xfinity employee monitoring this forum have an answer?

I'm happy to say I think I resolved my issue.

I had the same problem where I moved and transferred my services to a new address. One day, I tried to log in to Peacock and it said I had no subscription. I tried activating through all the different prompts but soon as I logged into my account I got the error "Your Xfinity account is already linked to another Peacock account."

I suspected this error message was an error because it seems like what is actually happening is the other way around. Your Peacock account is linked to another Xfinity account. I didn't have a long history or large queue so I decided to request a deletion of my account here: https://www.peacocktv.com/help/article/how-do-i-delete-my-account which had a link to here https://www.nbcuniversal.com/privacy?brandA=Peacock&intake=Peacock#accordionheader5 which had a link to this form https://privacyportal.onetrust.com/webform/17e5cb00-ad90-47f5-a58d-77597d9d2c16/2aa79e13-e7d2-4d45-b928-7df9a72bec32

After about a week, I checked back by trying to log in and it seemed the account was successfully deleted. After that, I clicked on the Xfinity banner to activate Peacock and created a new account with the same email and now everything seems to be working.

Now, I don't know if this is going to work for everyone and if you do have a lot of information you'd rather not part with on your account, you might be able to create a new account without deleting your old account. I don't know if deleting the account is essential to the process and if it removed some kind of link between the 2 accounts. I didn't really have much data in my account so I didn't really care if I lost all my Peacock data.

One other note is that the form says you can exercise your rights if you live in "California, Utah, Virginia, Colorado, and Connecticut" but it does not ask for your address.

I have this exact same problem but cannot see the DM icon on the top right of this page.  Please assist with changing the link of my old address/account prior to my move to the new account, post move for Peacock Premium to once again function on my registered Peacock email address. 

I too, like the many, many users who have posted, had the issue of not being able to activate Peacock. I signed up for it the offer, followed the instructions exactly as Xfinity said, and nothing worked. I contacted Xfinity multiple times, tickets were opened, nothing resolved. I tried every so often over a period of many months. 

On July 9, 2024, I attempted again. I saw that the many people with this problem posted here, and a Xfinity rep would always respond, 'DM me'. So, instead of wasting more time, posting and waiting for the inevitable 'DM me' response, I direct messaged them without posting (which apparently, you aren't supposed to do!). The rep had me try many things, none worked. An escalation was made, then maybe another. I don't know at this point since nothing worked. As of today, Aug 13, 2024, my ticket with Xfinity has not been resolved. The last message I got around Aug 1 was: "I have reached out to our Peacock team and asked them to look into this with us. We will be in touch."

At the same time, when I suspected I'd get nowhere with Xfinity, I contacted Peacock customer service, also on July 9, 2024. Communication was via emails. After a couple of emails back and forth with Peacock, on July 15, 2024, they sent me a redemption code, where I selected the correct plan, input the code, and voila! I was signed up for Peacock for $0.

So, for those having this same issue, try reaching out to Peacock customer service directly.

For info - I have Xfinity diamond internet service, no TV, just internet with no Xfinity streaming box/device (what is it, Flex now?). I use my smart TV to stream content.

I’m having the same issue. 

Jesus seems like trying to do the stream saver was a bad idea. Just signed up 45 minutes ago and it’s screwed.

Same issue. Wonder if the "Xfinity account" the error references is the one belonging to the previous resident or something...

I am having this issue after moving as well. They transferred my service and gave me a new account number and now I can no longer use or redeem my peacock subscription.