U

Visitor

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9 Messages

Tue, Sep 13, 2022 7:22 PM

4k sports

Xfinity always says it’s up to the content providers to to provide 4k content I say Xfinity is being cheap on providing live 4k sports while the customer forks outs plenty of money every month to their company it’s time to ditch them 

Official Employee

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331 Messages

3 months ago

That's not how we want you to feel, @user_a39e76! Many of us are really excited about a 4k option and hope we're able to provide it from networks soon! We really appreciate that you've picked Xfinity and always want to make sure you have the best value for your services, so I do hope you'll change your mind! If you have any other questions or concerns I can help with, please just let me know.

Contributor

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23 Messages

3 months ago

When will premier league soccer and notre dame football which airs in 4K on nbc on direct tv,fubo,and YouTube be available on Xfinity? when will Nesn 4K aired on fubo be available on Xfinity?Thank 

Official Employee

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760 Messages

Hi there @user_840c5c!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on Facebook.  We are so glad to hear from you and happy to help out in any way that we can.  Are you referring to a certain league of games not available in our Sports Packages?

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Contributor

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23 Messages

Yes premier league soccer on every Saturday and Sunday in 4K on fubo direct tv and YouTube tv and Saturday notre dame football.Also Red Sox and bruins games in 4K on Nesn 4K on fubo tv.Why are these available 4K events not available on Xfinity?

Official Employee

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483 Messages

That is a great question!
So, with 4K Availability with some sports and networks, it can vary!
I've included a link with some helpful information that may help answer that question!
https://comca.st/3QUrzrW
And while 4K may not be available for these particulars, we do continue to offer things such as the Red Sox games in standard and High definition formats to ensure that you're still able to watch! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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23 Messages

3 months ago

Again when will Xfinity offer available 4K in notre dame football,Premier league soccer and Boston Red Sox and Boston bruins games now available on fubo tv,You tube,direct tv

XfinityKyla

Official Employee

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298 Messages

We don't have a timeline yet for when certain content will be available in 4K, but I'll certainly pass along the feedback that it's being requested! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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23 Messages

3 months ago

Thank you!Looking forward to watching premier league soccer,Notre Dame Football,Boston Red Sox and Boston Bruins and hopefully World Cup on Xfinity soon!!

Contributor

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23 Messages

In 4K!Thanks please keep us posted

Contributor

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23 Messages

2 months ago

Why is fox sports 4k too dark on Xfinity and perfect on fox sports app or fubo tv?

Official Employee

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501 Messages

@user_840c5c This link explains how you can adjust the brightness level on your cable box. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Contributor

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23 Messages

That’s for brightness of power light and has nothing to do with Xfinity dark 4K pictures but working on fubo or YouTube tv or direct tv.Any expainations????

machado22

Contributor

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94 Messages

2 months ago

I have a 4K tv and have the 4K Xfinity box set up. Where can I locate a schedule of upcoming broadcasts on 4K? 

Most recently, I have noticed maybe 1 program a week that is available in 4K. A message appears on the screen that tells me the following is available in 4K.

Then it appears the screen gets much darker than usual. Is there a reason for this? 

Contributor

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23 Messages

2 months ago

https://comca.st/3Cav4GZ

XfinityKorie

Official Employee

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968 Messages

Do you mind posting us a picture of what Fox Sports 4K looks like? I am looking to see if there are any known issues, and I am not seeing any. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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23 Messages

2 months ago

How do you fix Xfinity 4K fox picture since it is not opening HDR unless opened in Fox  app directly or works perfectly on fubo,YouTube tv and direct tv.Any way to fix Xfinity broadcast of fox 4K sports?

Official Employee

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373 Messages

@user_840c5c Can you tell me what device you are using to view the Fox channel? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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23 Messages

Using Xfinity 4K box to Oled tv and fox sports 4k is unwatchable dark on Xfinity and perfect on sports app or fubo or YouTube tv or direct tv.

XfinityAmira

Official Employee

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2.9K Messages

To confirm, is Fox Sports the only network you're experiencing this dark picture on? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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23 Messages

Fox sports 4k on Xfinity and works on fox app and fubo and YouTube tv and direct tv but not Xfinity.Any suggestions?

Official Employee

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402 Messages

@user_840c5c Good afternoon! Thank you for these details. It looks like we may need to take a look at your programing for that network, and possibly issue a ticket. I would like to do some troubleshooting, and get you in the direction of a resolution. Can you please Direct Message your name and service address to begin? 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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23 Messages

2 months ago

Please fix fox sports 4k soon because World Cup will be broadcast in 4K.If do not fix I will need YouTube tv or fubo tv or direct tv or fox apps since Xfinity is unwatchable on Fox 4k

Contributor

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23 Messages

1 month ago

Can you please have your ESPN 4K and Fox 4K open HDR on tv like app does

XfinityAaron

Official Employee

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848 Messages

Hello @user_840c5c. We will pass your feedback along, thank you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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