CCJessie1's profile

Retired Employee

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5.9K Messages

Wednesday, February 2nd, 2022 3:20 PM

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2022 Olympic Winter Games

Comcast is proud to bring you all the excitement and inspiration of the Winter Games through a new, simplified viewing experience available across our entertainment platforms. 

 

Available on Xfinity X1, Xfinity Flex, and XClass TV, the experience will feature a comprehensive Olympics hub making it easy for customer to find and watch every minute of the action. 

 

U.S. Olympic Trials – Through January 22, 2022
Opening Ceremony – February 4, 2022
Closing Ceremony – February 20, 2022
Paralympic Winter Games – March 4 – March 13, 2022

 

Just say “Olympics” into your voice remote to get started! 

 

 

Frequently Asked Questions

What content will be available for the upcoming Olympic Winter Games?

 

Whether you have X1, Flex, or XClass TV, our customers will have free access to all 2,800+ hours of live and on demand coverage through Peacock Premium. All Olympics programming will be curated into one comprehensive destination, offering quick access to every minute of live coverage, curated collections of highlights and replays, special shows, and documentaries, and more.

 

Our Xfinity X1 customers will find even more programming and ways to watch with contnet spanning NBCUniversal's broadcast and cable networks in addition to Peacock. X1 will also offer live 4K coverage, 50+ themed playlists, a personalized Olympics Winter Games homepage and an interactive daily schedule.

 

 

 

 

 

Additional Resources: 

https://www.xfinity.com/support/articles/personalize-olympics-on-x1

https://www.xfinity.com/support/articles/olympic-games-faqs

https://www.xfinity.com/support/articles/olympics-nbc-sites-apps-faqs

https://www.xfinity.com/support/articles/personalize-olympics-on-stream

https://www.xfinity.com/support/articles/olympics-accessibility

https://www.xfinity.com/support/articles/olympics-vr-app-faqs

https://www.xfinity.com/support/articles/olympic-games-faqs

https://www.xfinity.com/learn/digital-cable-tv/watch-olympics

https://www.nbcolympics.com/

Visitor

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10 Messages

2 years ago

I've been able to access Xfinity 4K programming for the last 2 years. However, I cannot access any 4K Olympic Programming. When I try to access, I get error message XRE-03133, indicating my TV must be HDR capable. I'm using the same equipment I have been:

TV-Samsung UN65KU63OD

Receiver-Yamaha RX-V379

HDMI Cables - Stouchi Ultra High Speed HDMI

Based on spec sheets, all are 4K HDR and HDCP 2.2 compatible. I'm using the ARC ports on the TV and receiver. I also have an Apple TV 4K on the same system, and 4K continues to work as normal.

I've made 2 calls to tech service, each time getting the standard "solutions" (tighten cables, refresh box, unplug box), with no success. On both calls, I was advised that my issue was going to get elevated troubleshooting, and I would receive a call within 24 to 48 hours. I'm now going on 120 hours and 72 hours from each call, and I'm still waiting.....

I'd really like some help here.

Note: This comment was created from a merged conversation originally titled Unable to access Olympic 4K Programming

Official Employee

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1.2K Messages

Hello, @user_3ec862. I appreciate you making us aware of this 4K issue you're experiencing when attempting to watch the Olympics. I'd love the opportunity to review your account to see the status of this elevated request.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 years ago

This keeps happening! The guide says one thing, but actually shows a different event! I tuned in at 2 today because the women's gold medal hockey game was supposed to be on, but instead there is curling!!! The other day it was supposed to be snowboarding, but guess what? CURLING AGAIN!!! [Edited: "Language"]

Note: This comment was created from a merged conversation originally titled Olympics tv listing shows incorrect events!

Official Employee

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1.7K Messages

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

2 years ago

I also have the same issues as reported by others: dim pictures on NBC 4K Olympics.  Same issues with Fox Sports 4K. No issues with ESPN 4K or any other 4K shows on Netflix, etc. HD channel is full color.  Just no way to resolve it. 

Note: This comment was created from a merged conversation originally titled Dim 4K Olympics pictures
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