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user_twh397
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Wednesday, February 14th, 2024 5:11 AM

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Significant increase to Internet bill in 2024

In February of 2024 my Internet only bill went from 76.00 a month to 95.00 a month.  This is a significant increase with no explanation.   I believe I'm on the lowest speed plan now.  It's impossible to get anyone to chat with on the AI chat.  How can I speak/chat with a real person about this?  If I can't get this resolved I will need to switch to TMobile or one of the other providers in my area.

Question

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Updated 

11 months ago

25K

31

user_6aivgz

2 Messages

1 year ago

Hello, my bill increased by $40 without notifying me effectively - I dug into the pdf statements and finally found the information on the LAST PAGE of the pdf statement from the month before the increase. If I can't lower my bill, I will be canceling xfinity. I tried to find the "direct message" icon that has been referenced in this forum post, but I can't find it anywhere. Can an xfinity support human please message me directly about this issue?

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0

XfinityAdrienne

Official Employee

 • 

1.3K Messages

 

Thank you so much for sharing those details with us, user_6aivgz! I am sorry to hear about the experience with attempting to send us a Direct Message. Have you attempted to clear your cache and cookies on your browser? Once that is completed, can you attempt to sign in to the Forums and follow the direct message steps? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_6aivgz

2 Messages

@XfinityAdrienne​ Thanks for the quick response. The direct message icon has now appeared! I will send a message through that system.

1 year ago

0

XfinityAdrienne

Official Employee

 • 

1.3K Messages

 

I am so happy that did the trick for you, user_6aivgz! We look forward to speaking with you very soon! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

krookedhed

Visitor

 • 

6 Messages

Totally under control they know the parties about to be over for them so they're getting every dime they can out of us, very bad business practice they're just [Edited: Language] on us, Scott

(edited)

1 year ago

0

user_0fmnsg

2 Messages

1 year ago

My bill doubled too, from $55 to $107!

1

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XfinityJohnG

Official Employee

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1.9K Messages

Thank you for reaching out to our team here @user_0fmnsg. I will be happy to check on any options we have for your service from here for you. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ps1rkh

1 Message

1 year ago

My internet bill just tripled. I called and the best that they could do would be a charge that was double what I was paying...plus I had to take a downgrade in speed. 

Now I can barely login to the Xfinity website.

My salary hasn't changed gone up in the last couple years. I am not one to jump providers...until now.

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XfinityRoberto

Official Employee

 • 

1.8K Messages

Hello! 😊 Thank you for reaching out to Comcast. We understand that dealing with bill increases can be frustrating, and we apologize for any inconvenience you’ve experienced. Our dedicated team of Billing professional are here to assist you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_nmfu85

2 Messages

1 year ago

My bill has nearly doubled without any prior notification. I've been a loyal customer for years, but this is unacceptable. It's time to switch providers.

2

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XfinityEmilyB

Official Employee

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2.1K Messages

@user_nmfu85 Welcome to our community forum! Thank you for reaching out so we can look for a new promotion you love :). Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Again

Expert

 • 

31.9K Messages

@user_nmfu85​ 

My bill has nearly doubled without any prior notification. I've been a loyal customer for years, but this is unacceptable. It's time to switch providers.

The notification was in your billing statement on page 4 either the month prior or the month prior to that.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

user_0zd6br

1 Message

1 year ago

Our service jumped from $65 to $104 per month! This is absolutely ridiculous. No warning, our paperwork never mentioned anything about a "promotion". This is nothing but a scam. We are absolutely going to be looking into a new provider based on this behavior. 

1

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XfinityThomasC

Official Employee

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2.7K Messages

Hello, @user_0zd6br, and thank you! We really appreciate you being a member of the Comcast Family! Our team would be happy to assist you in finding a new promotional rate for your services. We offer our everyday pricing as well, but they would be higher than the cost of our promotions. Your bill statement will include a message that lets you know the dollar amount of the promotional discount you’re getting, how long you’ll have that pricing, and when it will end. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_nmfu85

2 Messages

1 year ago

My bill was increased by 100% per month without any prior notice! This is outrageous. This is a scam and after being a loyal customer for years you thank me this way? New customers can get lower rates but existing customers don’t matter?. We will definitely be exploring other providers due to this behavior.

1

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XfinityJorge

Official Employee

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2.3K Messages

 

user_nmfu85 Thank you for using our Forums and letting our team know about these issues with your bill. We are happy to over over this over a DM please send us your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_EP

1 Message

1 year ago

Hello, my monthly fee increased by $20 this month. I already experienced a fee increase last year when my promotion ended so I did not expect another fee increase this year. I am a student without income so I will have to switch to TMobile unless my fee can be reduced back to what I have budgeted for.

1

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XfinityEva

Official Employee

 • 

1.8K Messages

Thank you for taking the time to reach out and we would love to work with you on your plan. Please send us a direct message with your full name and service address to get started. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

muvamedusa

1 Message

1 year ago

I agree! My bill was 120 and it increased to 160! I don’t see any extra charges!

1

0

CCKrista

Retired Employee

 • 

1.5K Messages

Hello @muvamedusa, thank you for taking the time to reach out on social media. I understand the concern when the bill is not the amount you expected, and I'd like to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

1 year ago

0

user_h7lroa

2 Messages

11 months ago

I just had a similar increase. My bill went from $60/mo (for "Connect More" speed) to $81/mo, with no explanation and no change in service. I have, however, noticed a substantial lag in internet speed over the past month, and I attribute that to my ISP, since I am very diligent about maintaining my laptop's security and performance.

This is just another sign of Comcast's attempt to squeeze more money out of its subscribers, for BASIC internet services.

This comment has been converted into a post

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user_0tvrz0

1 Message

11 months ago

My monthly bill just jumped up from $42.98 to $72.98. I was on the lowest speed tier, with no additional services. I called and talked to a customer service agent and was told that she could give me a monthly $10 promotional discount for autopayment, and this while my bills were already being automatically paid for the last two years. So, she just lowered my monthly payment to $62.98, which is now $20 more than what I was paying until last month. This is totally unacceptable.

1

0

XfinityJeniece

Official Employee

 • 

3.3K Messages

Hey there, user_0tvrz0 thanks for reaching out through Xfinity Forums regarding your billing concerns. We would be happy to take a look at your account to ensure you are getting the best value for your services. You have reached the right place. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_yuhi4f

2 Messages

11 months ago

Hi my monthly internet bill just jumped from $55 to $79 with no explanation or warning. Already have autopay setup & no other services - just internet.

Need help getting it back down, otherwise I may have to go with another ISP. Thanks

This comment has been converted into a post

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