Bill Increase and Speed Concern

Hey there, @user_h7lroa! Thank you for taking the time to leave a comment with your shared concerns on this user's post. We've converted your comment into its own post to ensure we properly and thoroughly address any and all questions you may have.

Regarding the bill increase, have you recently checked out our Plan Builder by chance? You may also try shopping our Xfinity Deals online (just make sure to click "Sign in here" first) or simply log in to My Account and you can manage your services that way!

Regarding the speed issues, what troubleshooting have you attempted so far? I find these Connection Troubleshooting Tips to be a great place to start. Let us know if this helps, or if you still need assistance with the account in any way. Our Digital Care Team remains here to support you and your household however we can!

@user_h7lroa 

I just had a similar increase. My bill went from $60/mo (for "Connect More" speed) to $81/mo, with no explanation and no change in service. I have, however, noticed a substantial lag in internet speed over the past month, and I attribute that to my ISP, since I am very diligent about maintaining my laptop's security and performance.

This is just another sign of Comcast's attempt to squeeze more money out of its subscribers, for BASIC internet services.

Any changes to your bill or to your plan can be found on your billing statement.