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Monday, January 27th, 2025 7:05 PM

NBC Bay Area Sportsnet no longer available?

I was looking to watch a Warriors basketball game this weekend and saw that we no longer get the BayArea Sportsnet channel. I just spent an hour on with an Xfinity customer service person that explained it was out of Xfinity's control. I asked why are we paying a regional sports fee to watch local channels like ABC, CBS, etc to watch sports we can watch on standard local channels. Xfinity is absolutely unfair and charging more $ for less and apparently lock you in so you can't get away, even though you can keep making changes and increasing fees. Terrible customer service and treatment. 

Official Employee

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1.2K Messages

1 month ago

Hey there, user_c9dejc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand as we are avid sports watchers in our household, any missed games or plays is frustrating. Comcast is pleased to have reached agreements with NBC Sports Bay Area and NBC Sports California to continue offering their networks in a way that reflects the changing video marketplace for local sports and provides our customers with a choice. NBC Sports Bay Area and NBC Sports California will be available on the Ultimate TV level of service. In order to receive the channel, it would require an upgrade to your services. We would be more than happy to explore all options with you, please let us know. 

 

2 Messages

Don't you actually mean," We'll be happy to charge you more money every month for something you already had"?

What a disgusting shame.

1 Message

1 month ago

Shocking, does this mean that all the sports surcharges on my bill will go away or will you still bill me for things you no longer provide?

Official Employee

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1.6K Messages

 

user_hy3jvw Thank you for reaching out our Xfinity Forums Team regarding your surcharges and fees. If you decide not to go with a package that does not include the channels, your Regional Sports Network fee will be reduced. You should see a message on your statement as well. Please let me know if you have any follow up questions I may answer for you. 
 
https://www.xfinity.com/howitworks/ 

 

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1 Message

Just watch out they increased my package by $20 before they would remove the regional sports network fee. The monthly bill ended up more than before. I called and cancelled the service.

Visitor

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6 Messages

1 month ago

Hello I have this exact issue. My regional sports channels were removed from my channel lineup. I am not upgrading to a higher cost package in order to have these channels. And yet my new bill not only still includes the regional sports network fees it has increased! So I am paying $19 a month to cover the cost of providing channels I do not have. I have talked to two live customer service representatives after agonizing “chats” to get there who said it was a mandatory government fee. This is completely false. Without resolution I plan on reaching out to every government official I can think of and the consumer protection agency.

[Removed: Personal Information] 

(edited)

Official Employee

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2.4K Messages

We completely understand your frustration, and we want to be as transparent as possible about the Regional Sports Network (RSN) fee. This fee reflects the costs required to carry regional sports networks in your area, and while it is not a government-mandated charge, it is based on the costs set by the networks themselves.

 

Regarding access to your regional sports channels, at this time, the Ultimate channel lineup is the only package that includes them. However, we’d be happy to take a closer look at your account to explore any options to offset the cost or potentially lower your bill. We understand how important it is to get the channels you want at a fair price, and we’d love the opportunity to find a solution that works for you.

 

Let us know if you'd like us to review your account and see what we can do!

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Regular Visitor

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6 Messages

Are you saying that regular broadcast channels charge you for sports they air? Otherwise is NBC Sports Bay Area the only component of Regional Sports Fee?

Official Employee

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1.7K Messages

 

rudsaki1 The Regional Sports Network (RSN) Fee is an itemized charge based on Xfinity's costs of providing RSNs that Xfinity carries on its cable systems in each area. These costs include fees that RSNs charge Xfinity to carry them on its cable systems, fees that are among the fastest growing components of the company's programming costs.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 Messages

@Tiffymm​ I dumped xfinity tv.. kept internet...I now subscribe to YouTube TV !!! TRY YOUTUBE TV ! I love it! It's way less than xfinity AND you get all the nbc bay area sportsnet channels !!!

(edited)

2 Messages

1 month ago

Same here, for the privilege of losing both NBC Sports California and Bay Area, I am now paying $17 more per month. Awesome. Thanks. 

1 Message

1 month ago

I just received my bill an even after the NBC Sports Bay Area channel was removed from my package, I am still being charge a regional sports fee. I had previously received an email that this fee will be reduced, but it has not been reduced in my latest bill. Is canceling my service the only way to get this resolved?

Official Employee

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1.8K Messages

@user_lma7mb We would hate to lose you as a customer, especially for something like this. I would be more than happy to review your account to see what's going on with this regional sports fee. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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Contributor

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185 Messages

1 month ago

https://forums.xfinity.com/conversations/billing/rsn-fee-for-your-current-tv-package-will-be-reduced-by/679e9dad080c441825c6105b

...xfinity support in "chat" are saying it will take two billing cycles for the RSN Fee to be reduced/removed. So they get to remove the channels in the middle of Jan, but we have to keep paying for them until April. At which point, they are supposed to give credits on the bill. We shall see....

Visitor

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6 Messages

Wonder if they’ll pay us interest for keeping our money for two months 😡

1 Message

29 days ago

Ya, this is ridiculous.  We watch all the local Warriors games and now I can't get them without upgrading for $30 more a month for the Ultimate package.  Already paying like $122 for cable, local fees (which I'm not even getting the one local channel I like now) plus have to pay like $10 for the sports package....and still can't get local sports.

Oh, and pay the $10 for NBA TV, only to find out if the Warriors are on NBA TV, they get blacked out.  Nice..............

Seems it's time to finally switch to Hulu or YouTube TV for the $80-$85 whatever they charge now.  Enough is enough at some point.

(edited)

Retired Employee

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1.4K Messages

@user_i7s5bh, hi there! I would love the opportunity to look over your bill and see what options we have for you. It sounds like we may be able to help. Please, send a DM to Xfinity Support with your full name and address to get started.

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

1 Message

@user_i7s5bh​ we cancelled xfinity in July and switched to Hulu. Best decision ever. Half the price and all the channels.  A family member can't watch the warriors so I came here to see what it was about. They are elderly and change is hard so we will help them make the switch to Hulu. 

Regular Visitor

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6 Messages

22 days ago

"The fascinating part about this move is that Comcast, who owns Xfinity, is forcing the NBC Sports regional networks also owned by Comcast to capitulate to the demands of the cable provider. In turn, the regional sports networks will receive less in carriage fees as fewer Xfinity subscribers pay for the higher tier."

https://awfulannouncing.com/comcast/xfinity-california-sports-teams-expensive-tier.html 

17 days ago

The best I got was a $19 credit on January 31st for my January bill, but of course my February bill and future bill still shows the $19 regional sports fee. This is really frustrating because I’ve wasted hours chatting and talking to agents who say they have resolved the issue but the billing says otherwise. Why am I paying a  $19 regional sports fee for NBC Sports Bayarea and CA channels that have been bumped to the higher ultimate tier. It might be time to contact the FCC and maybe [Edited: "Political"].

(edited)

5 Messages

8 days ago

Anyone have any luck yet? If this isn't resolved with the next bill, I'm out. 

1 Message

8 days ago

Since those channels were taken away, I can no longer watch the Golden State Warriors. I’m very disappointed and frustrated. 
How can I see the Warriors??

Thank you

Official Employee

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2.1K Messages

Thank you for your feedback and for joining the forums' community, user_wvu2x9. I'd be happy to help explore view options with you. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

7 days ago

On that same theme,  last night, 3/4/25, we settled in to watch the Warriors on TNT, only to learn that "contractual arrangements" forced a blackout of the game in the Bay Area, since it was being broadcast on NBC Bay Area Sports--for which I cannot afford to pay the upgrade. There's a game scheduled for 3/13 to be broadcast on ABC. What are the chances that some new contract will make viewing that game impossible? My husband and I have been comcast xfinity subscribers since we moved to California in 1997. I'm now 80 years old, on limited income, and watching the Warriors has been a major source of enjoyment. Not so much in the future, I guess.

Official Employee

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1.7K Messages

 

user_gjvmv3, Thank you for reaching out to Xfinity Support. I know it is disappointing when a network you enjoy is no longer available. Comcast is pleased to have reached agreements with NBC Sports Bay Area and NBC Sports California to continue offering their networks in a way that reflects the changing video marketplace for local sports and provides our customers with a choice. NBC Sports Bay Area and NBC Sports California will be available on the Ultimate TV level of service. Receiving the channel would require an upgrade to your services. If you would like to explore that option, I would be happy to go over the pricing with you. In some cases, it isn't too much of an increase. If you would like to work with me, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

What about the refund for those who do not want to upgrade. Nobody wants to answer that for me. 

Official Employee

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1.5K Messages

@user_h3vz1z If you do not wish to upgrade then the RSN fee would be reduced. There are options for upgrading if you are interested in learning about them. Please let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

4 days ago

The increase in fees to keep NBC Bay Area Sports is outrageous AND compounded with the increase in fees even if we don't upgrade to keep it! We have friends who just told us they are switching to YouTube TV and it's possible to get the regional sports with that for less money. Unless Xfinity can make this right for us we will be following them very shortly as baseball season is about to start. I saw the other posts but I don't see a direct messaging icon at the upper right of my screen, and trying to use the link in one of the previous messages does not lead me to a direct messaging page. Can you clarify what options are available as soon as possible? Otherwise we (very longtime Comcast/Xfinity customers) will be gone very soon.

Official Employee

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2K Messages

Greetings, @user_zzlbh4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about making changes to your service. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

Now that you have created a public post, you should see the direct message icon in the top-right corner of the page. Our good friend, @BruceW, created this excellent explanation for us!

 

To send a private message to Xfinity Support from any Forum page:

  • Click "Sign In" (if necessary - there will be a visible prompt)
  • Click the "Direct Messaging" (square speech bubble) icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic should replace the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

@XfinityJamesC​ Thank you - I have sent an updated Direct Message with the requested info and hope to hear back soon as we are making the decision of whether to switch or not this week!

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