1 Message
Impossible to cancel my services
Its been almost a week and a half of trying to cancel my services. Even went in person to a store and they refused to help me until I came back and tried again. Then I received a cancellation "Request" instead of just cancelling the service, but when I check my account in the Xfinity website my subscription is still active and I am still being billed for the whole month... I don't want it and have no intention of paying for extra days I have not been using the service. I sent back my equipment about a week and a half ago and made a request to cancel and got no call back at all. after multiple of those I moved and tried again. This was after my price went from 35 to 55 and this last month 60 , with no explanation since I have not changed my service. There is no humans to talk anywhere in your support, not chat not over the phone. I just want to get out of this service never to come back again. awful customer service price hikes and impossible to cancel. I expect this to be solved or I will be forced to escalate the matter further to the FTC and the Illinois Attorney general.
Accepted Solution
XfinityRaul
Official Employee
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1.4K Messages
1 year ago
Good morning, u/user_9e74b8. I sincerely apologize for the inconvenience you've had attempting to cancel your service. I'd be more than happy to review your account to see what's causing you to have such a difficult time to disconnect your services.
In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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user_cbfd9f
1 Message
1 year ago
I have the same problem. Canceled 8/7 and sent equipment back 8/10. Still got billed on 9/10. 3 calls later and same promise of getting a refund. Still somehow not canceled. It's like a scam to keep billing you.
4
user_iedlq4
1 Message
8 months ago
Why is nearly IMPOSSIBLE to CANCEL the [Edited: "Language"] service
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user_kuenqk
1 Message
8 months ago
I am having the same experience. I have now spent about three hours trying-- and still I'm not able! I waited on the phone number for an hour and 10 minutes until the hold music stopped and it went silent on me and no one was there to help. Their link to cancel takes you to 400 Bad Request page. I have been talking to their online chat and they've transferred me FOUR times now and still this simple task is not done. On hold with one of them now.
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user_6757e4
Visitor
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2 Messages
7 months ago
I simply typed in billing to get a live agent and then told him to cancel my services. He immediately wanted to know why and attempted to transfer me. I replied its up to him to cancel it he doesn't need to know why and I added I'm simply not making any further payments and ended the chat
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jimcrissmanfl
Visitor
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3 Messages
7 months ago
Just told the assistant app I wanted to cancel and waited 15 mins for a callback. Canceled at the call back.
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user_nni5hc
1 Message
7 months ago
Like everyone else here, I have been unable to cancel service. I called several days ago and when I finally got a human they told me they couldn't schedule and I had to call back 2 days before I wanted it off. They also told me I could hit zero 5 times to bypass the menus which doesn't work. The live chat doesn't work, it goes to a page that won't load. The site is ridiculously bloated and takes forever to load. Fancy graphics do not make a website good. I can't believe I rated that call 4/10 because it turned out to be no help at all. Even so, they had two people call me to ask why. Neither of them could cancel my service, of course.
I called today, wait time said 20 min. but after an hour the music stopped. I kept the line open a while and eventually hung up. I requested a call back, they said between 1:00 and 1:30. It's now almost 3:30.
I will never again use or recommend Comcast/Xfinity anything. Internet is a utility now. If it was as easy to transfer/cancel service as Gas or Electric, this would be a very different story. With no contract, I should definitely not feel so trapped and extorted.
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user_c3su76
2 Messages
7 months ago
I also had a similarly negative experience. I tried to cancel over a month ago and realized I was still being billed. I called in again and the new agent when I finally got ahold of someone after an hour of trying had no record of the first call allegedly he cancelled for me but gave me no record number for the transaction just his name and a code to reference the next time. I am having trouble trusting them and [Edited: "Language"] they will not return the funds from my original cancel date.
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user_fccd24
Visitor
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2 Messages
7 months ago
It's impossible for me to cancel as well. No matter what I do their automated system keeps leading me back to the same place, and scheduling a callback gives me an error. I hate the useless chatbot and the automated phone line is worthless too.
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user_zrd3hc
2 Messages
7 months ago
I'm having the same problem. Xfinity refuses to cancel my service. I tried to through the website and it can't be done. I had a representative call me and every time I tried to tell him I need cancel he would speak over me and his line was very noisy
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user_4xxrg5
3 Messages
7 months ago
charged me for several months after cancellation
and i wasnt even living there
illegally charged ACP for several months
now trying to file collections against me for $59 lol
this company commits a crime / error and pushes its mistakes on others
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user_df8982
Visitor
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1 Message
7 months ago
I too am unable to cancel my Phone services which is blocking me from changing my service. I wish only to have 1200 internet and remove cable, phone from my current service. Your local service team has attempted to push thorough this change 3 times with the same efffort. Case number [Edited: "Personal Information"] was opened and closed stating it has been closed. Nothing has changed. I need support.
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user_gatuh3
1 Message
6 months ago
Cancelling Xfinity is maybe the most difficult task out there. The cancellation procedure is elusive at best and straight up foul play to be frank. Still waiting to be transferred to the "help desk" to assist in cancellation.
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user_rq473q
2 Messages
6 months ago
I am having the same issue. They will not cancel! I have been trying since January and keep getting the run around. I stopped my automatic payment. They won't get another dime!
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user_eb343c
Visitor
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1 Message
6 months ago
I'm having the same issue! Had their service for 20yrs and now cancelling because of price increases. They make it practically IMPOSSIBLE to simple cancel your account. This should be regulated to safegaurd people being overcharged by not being able to cancel. This is the very reason I'm changing my cable. Greed and increasing prices to the most vulnerable customers who have been faithful customers for yrs.
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