2 Messages
RE: Impossible to cancel my services
I also had a similarly negative experience. I tried to cancel over a month ago and realized I was still being billed. I called in again and the new agent when I finally got ahold of someone after an hour of trying had no record of the first call allegedly he cancelled for me but gave me no record number for the transaction just his name and a code to reference the next time. I am having trouble trusting them and [Edited: "Language"] they will not return the funds from my original cancel date.
XfinityWilliam
Official Employee
•
924 Messages
7 months ago
Hello @user_c3su76. Were you able to get this figured out with an agent on the phone? If not, we can take a closer look into this and see what is going on.
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