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user_c3su76
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Monday, January 29th, 2024 4:43 PM

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RE: Impossible to cancel my services

I also had a similarly negative experience. I tried to cancel over a month ago and realized I was still being billed. I called in again and the new agent when I finally got ahold of someone after an hour of trying had no record of the first call allegedly he cancelled for me but gave me no record number for the transaction just his name and a code to reference the next time. I am having trouble trusting them and [Edited: "Language"] they will not return the funds from my original cancel date.

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7 months ago

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XfinityWilliam

Official Employee

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924 Messages

7 months ago

Hello @user_c3su76. Were you able to get this figured out with an agent on the phone? If not, we can take a closer look into this and see what is going on.

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user_c3su76

2 Messages

My cancellation went through but there was no record of my previous cancellation call so the money for the month I did not use the service is not being refunded. It leaves a bad impression after years of good service. 

7 months ago

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XfinityAntoine

Official Employee

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1.3K Messages

I’m really sorry about that. I am glad you were able to get services canceled once and for all. Thank you so much for being a customer for as long as you were. If you need anything else in the future please feel free to reach back out to us. 

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7 months ago

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