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user_4566a8
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4 Messages

Wednesday, March 8th, 2023 12:04 AM

Cant pay my bill says You don't have permission to access

​I'd like to pay my comcast bill but my internet gives me this message​

​You don't have permission to access "http://payments.xfinity.com/new" on this server.​

​Reference #18.9d132817.1678233638.a1d279​

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Updated 

3 hours ago

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Rustyben

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24.6K Messages

15 days ago

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XfinityVianney

Official Employee

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917 Messages

15 days ago

Hi, @user_4566a8. Thank you for reaching out. I see you are running into some trouble visiting our site when making a payment. I clicked the link on my end, and I successfully got routed to the login page. Have you tried to sign in first and then visit the payments page? If so, does this occur when you're already logged in? Have you tried using the Xfinity App to sign-in and make a payment as well?

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user_4566a8

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4 Messages

@XfinityVianney​ Hello, yes this occurs when i'm already signed in.  Happens in both Edge and Brave Browser.  Same type of message started showing up when trying to access my bank account online too.  so I just switch browsers and it works.  I tried with xfinity and that didn't work to pay my bill.  I can see my total then when i click to pay it brings me to a blank page with that message.

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15 days ago

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user_4566a8

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4 Messages

looks like I can pay on my phone but I would like to have this permission access thing dealt with, I mean what [Edited: "Language"] am I paying 250 a month for only to have my internet not work when trying to transact with someone.

(edited)

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15 days ago

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XfinityVianney

Official Employee

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917 Messages

@user_4566a8 Got it, thanks for letting me know. I know it's important that you have access to your payment options at all time, so I completely understand the concern.  Are you running into the same problem if you try to access the link or make payments on other devices (laptop, tablet, PC,) or is it only happening on your mobile device (besides on the Brave)? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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XfinityVianney

Official Employee

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917 Messages

15 days ago

Awesome, I see you were able to access the payment option on your phone. I understand, however, that is not a complete fix. That is certainly strange it only recently started, but I see it happened when you tried to access your banking site as well. When you made the payment on your phone, were you using a web browser or our app? Is the error message populating across all your devices when you try to access this link @user_4566a8 ?

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user_4566a8

Visitor

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4 Messages

15 days ago

brave browser on my Phone

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user_796a04

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1 Message

4 days ago

Hello,  I am having the same issue on Chrome. I am signed in and navigating from my billing page. I will attempt to do the same thing on my phone, but just posting this here for bug report.

Access Denied

You don't have permission to access "http://payments.xfinity.com/autopay" on this server.

Reference #18.9bc1ce17.1679169527.14a9151f

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user_5c6314

Visitor

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2 Messages

12 hours ago

I am also experiencing this using Brave 1.49.120 on a desktop computer.

Access Denied

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference #18.cd0fd017.1679494166.1b28342

3

XfinityYvonne

Official Employee

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304 Messages

Hello @user_5c6314 I am disappointed to hear you are experiencing this issue as well. Have you tried deleting cookies and cache? When did you begin experiencing this issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 hours ago

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user_5c6314

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2 Messages

Sure did, no change.  I have a crazy idea though.  Maybe the web devs made that reference number so that if customers report a problem they can look at the server logs to figure out what led up to the problem.  This tip is for free.  :)

Access Denied

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference #18.cd0fd017.1679518757.35ecb04

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5 hours ago

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XfinityEthan

Official Employee

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1.3K Messages

@user_5c6314. Yes, if needed we relay that info to our support team. Do you have access to pay through the Xfinity app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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user_10b497

Visitor

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2 Messages

7 hours ago

Access Denied

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference #18.250b3017.1679514824.67d257f

Yeah, the Payment server is either down or offline.

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XfinityMikeB

Official Employee

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889 Messages

@user_10b497 Can you try wiping your cookies and using another browser to see if this makes any difference? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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user_10b497

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2 Messages

yeah cuz all these people having the problem it must just be us

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6 hours ago

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