@XfinityVianney​ Hello, yes this occurs when i'm already signed in.  Happens in both Edge and Brave Browser.  Same type of message started showing up when trying to access my bank account online too.  so I just switch browsers and it works.  I tried with xfinity and that didn't work to pay my bill.  I can see my total then when i click to pay it brings me to a blank page with that message.

looks like I can pay on my phone but I would like to have this permission access thing dealt with, I mean what [Edited: "Language"] am I paying 250 a month for only to have my internet not work when trying to transact with someone.

@user_4566a8 Got it, thanks for letting me know. I know it's important that you have access to your payment options at all time, so I completely understand the concern.  Are you running into the same problem if you try to access the link or make payments on other devices (laptop, tablet, PC,) or is it only happening on your mobile device (besides on the Brave)? 

Hello @user_5c6314 I am disappointed to hear you are experiencing this issue as well. Have you tried deleting cookies and cache? When did you begin experiencing this issue? 

Sure did, no change.  I have a crazy idea though.  Maybe the web devs made that reference number so that if customers report a problem they can look at the server logs to figure out what led up to the problem.  This tip is for free.  :)

Access Denied

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference #18.cd0fd017.1679518757.35ecb04

@user_5c6314. Yes, if needed we relay that info to our support team. Do you have access to pay through the Xfinity app?

So instead of looking at restoring access to the payment portal I'm supposed to download an app so they can leave it broken?  lol  Really?  I was able to make a one time payment by using Firefox but like many people here use the Brave browser because we don't like being spied on and tracked constantly and we take this privacy seriously.  I did drop the "shields" feature with no success.  I'm also reporting this as a broken page to the devs at Brave so possibly they can help in case this is no fault of Xfinity.  Using an alternative defeats the purpose of what many are trying to do.  I wouldn't consider this resolved.

Agree! This is ridiculous! I am also getting this message when trying to turn on auto pay, using chrome browser in laptop. Xfinity needs to stop directing users to other payment methods, as that is not the issue...that is a bandaid fix. THEY NEED TO FIX IT SO USERS CAN ACCESS ANY PAGE WITHIN THEIR SITE REGARDLESS OF DEVICE OR BROWSER. Full stop.

@user_10b497 Can you try wiping your cookies and using another browser to see if this makes any difference? 

yeah cuz all these people having the problem it must just be us

@user_01720f. Does the Xfinithy app do the same thing

I don't have the Xfinity app. But I'll give it a try.

@user_01720f. I appreciate it. This helps our fix team if we submit your issue. https://www.xfinity.com/support/articles/xfinity-app-bill-pay

@BruceW​ Not applicable to me as I'm a Linux user, not using a VPN.   The one thing I see frequently with this problem is the Brave browser or Edge, so possibly the browser is unhappy with some of the code on the page, or possibly the page is written for specific browsers and the slightest deviation breaks access.  My guess is that the web devs are using some needlessly complex javascript and wacky redirection based on a cursory look at the code myself, but I'm not going to spend all day doing their job when I have my own.  The real concerning problem here is the willingness to place the responsibility to fix this firmly on the people experiencing it.  The code my browser sees before it chokes and yields a blank page is this.  Refreshing ultimately results in the denial.

Doesnt work in chrome either. So they used script that doesnt work in at least 3 different (common) browsers. Brilliant! -_-

@user_ffcd19 I am sorry to hear that you are experiencing this issue too. Have you tested a different browser? Have you tried using the Xfinity App instead?

@XfinityZacharyA​ ----Hi, XfinityZacharyA. (I'm writing this on 4/28/2023) I just wanted to share with you the fix that I got (and that worked for me) with a tech support agent via telephone. (For background-- I'm accessing the xfinity bill pay site on a computer laptop using Edge browser and going to the xfinity bill pay url page with login): Clear the Browser cache / History, --(Browser History, Cookies and Other Site Data, Cached Images and Files, Autofill form data, Site permissions)--with the time range parameter setting selection of: "FOR ALL TIME" (as opposed to , just "Past Four Weeks" or something like that. Clear the history /cache "FOR ALL TIME". Then close all browser windows and start all over, and that worked for me! Kudos to excellent U.S. based troubleshooter agent that I got connected to by a fluke act-of God. lol. (Additional tidbit: This also worked using Chrome browser, so for me, it wasnt a browser type issue, it was a" CLEAR ALL HISTORY FROM ALL TIME Cache issue")

Thank you so much for taking the time to share what worked for you! Others may find this information very helpful, user_ffcd19. If you continue to experience further issues, please let us know, we are here 24/7 for you! 

happening to me right now.  my credit card was stolen so when I try to replace it in autopay, nope, can't go there.  not sure how my bill will get paid now.  :(

I'm sorry to hear your credit card was stolen and for having issues updating your payment method, @user_a59d0c. Have you by any chance tried the steps provided by 

@user_ffcd19?

Thank you so much for taking the time to bring this to our attention @user_10e6e8 and we are happy to see what is going on here. How are you trying to make the payment? 

You did not seem to understand my statement - where are you located?  I did not state that I had a problem with payment.  The Xfinity website would not allow me to get to the page to enter a new payment method.  Instead, it stated "Access Denied."  I was able to access the page moments before, but then my log-in timed-out. Upon logging back in, I could not access that page because "Access Denied."

Please let me know when this is fixed.

@user_10e6e8​ 

[Edited]  I did not state that I had a problem with payment.  The Xfinity website would not allow me to get to the page to enter a new payment method.  Instead, it stated "Access Denied."  I was able to access the page moments before, but then my log-in timed-out. Upon logging back in, I could not access that page because "Access Denied."

Please let me know when this is fixed.

Many times clearing your cache and your cookies will clear out a problem like this, even if you were just signed in and logged out due to inactivity.

Another thing to try is shutting down your browser and bringing it back up again.  If that doesn't work, try a different browser.

@user_10e6e8 we are glad to take a closer look at this for you.  So that we can get additional details, please feel free to shoot us a private message with your full name and service address.  That way we can get a clear look at what is happening. 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@user_b23d34  Have you tried clearing cache and cookies? I saw some options to try on this thread that has worked for another user by clearing history/cache "For All Time". 

Hey there, @HDRock. I'm very sorry for the trouble you are having trying to make your payment, which we appreciate! I truly understand how frustrating this can be, especially since you only want to make your payment. Have you tried clearing out your cache and cookies and try a different browser?-Richard