Visitor
•
4 Messages
Cant pay my bill says You don't have permission to access
I'd like to pay my comcast bill but my internet gives me this message
You don't have permission to access "http://payments.xfinity.com/new" on this server.
Reference #18.9d132817.1678233638.a1d279
Rustyben
Expert
•
24.6K Messages
15 days ago
you can go to pay without signing in
0
0
XfinityVianney
Official Employee
•
917 Messages
15 days ago
Hi, @user_4566a8. Thank you for reaching out. I see you are running into some trouble visiting our site when making a payment. I clicked the link on my end, and I successfully got routed to the login page. Have you tried to sign in first and then visit the payments page? If so, does this occur when you're already logged in? Have you tried using the Xfinity App to sign-in and make a payment as well?
3
0
XfinityVianney
Official Employee
•
917 Messages
15 days ago
Awesome, I see you were able to access the payment option on your phone. I understand, however, that is not a complete fix. That is certainly strange it only recently started, but I see it happened when you tried to access your banking site as well. When you made the payment on your phone, were you using a web browser or our app? Is the error message populating across all your devices when you try to access this link @user_4566a8 ?
0
0
user_4566a8
Visitor
•
4 Messages
15 days ago
brave browser on my Phone
0
0
user_796a04
Visitor
•
1 Message
4 days ago
Hello, I am having the same issue on Chrome. I am signed in and navigating from my billing page. I will attempt to do the same thing on my phone, but just posting this here for bug report.
Access Denied
You don't have permission to access "http://payments.xfinity.com/autopay" on this server.
Reference #18.9bc1ce17.1679169527.14a9151f
0
0
user_5c6314
Visitor
•
2 Messages
12 hours ago
I am also experiencing this using Brave 1.49.120 on a desktop computer.
Access Denied
You don't have permission to access "http://payments.xfinity.com/new" on this server.
Reference #18.cd0fd017.1679494166.1b28342
3
user_10b497
Visitor
•
2 Messages
7 hours ago
Access Denied
You don't have permission to access "http://payments.xfinity.com/new" on this server.
Reference #18.250b3017.1679514824.67d257f
Yeah, the Payment server is either down or offline.
2