‎user_tntee5 | Xfinity Community Forum

to talk on phone to real agent [Edited]

I want to speak with a live agent regarding my bill [Edited title: All caps]

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terrible customer service

Everytime I have to deal with customer service with Xfinity, either online or on the phone, makes me want to pick where i live next specifically so i don't have to deal with xfinity ever again. I was shuttled from person to person, with each person having to take minutes to relook everything up.&nb

12

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Top tier worst and lying customer service ever

I have been dealing with a bill increase for MONTHS and have yet to come to a solid compromise. Right after I noticed the increased bill on my statement I reached out to customer service and the bill was still gonna be higher than I liked but seemed an ok compromise... Then literally only a couple w

47

4

Top tier worst and lying customer service ever

I have been dealing with a bill increase for MONTHS and have yet to come to a solid compromise. Right after I noticed the increased bill on my statement I reached out to customer service and the bill was still gonna be higher than I liked but seemed an ok compromise... Then literally only a couple w

U

I made a simple request to add basic cable to my account and ended up in a billing nightmare. Customer service straight out lied to me about my upcoming billing rate and now my internet service is locked into a term contract whereas I did not have on

Top tier worst and lying customer service ever

I have been dealing with a bill increase for MONTHS and have yet to come to a solid compromise. Right after I noticed the increased bill on my statement I reached out to customer service and the bill was still gonna be higher than I liked but seemed an ok compromise... Then literally only a couple w

47

4

U

veteran gift card

I've been trying to use the Visa veteran's virtual gift card for months but the number is completely useless. I've contacted support multiple times to be assured the problem would be resolved and been left with no follow up or resolution. If you're going to offer a perk for vets then honor it. Don't

U

Update: The issue was finally resolved. It seems I attempted to use the card on a website card services didn't like and they locked the card. They could have sent an email to let me know or any of the other 6 customer support agents that attempted to

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veteran gift card

I've been trying to use the Visa veteran's virtual gift card for months but the number is completely useless. I've contacted support multiple times to be assured the problem would be resolved and been left with no follow up or resolution. If you're going to offer a perk for vets then honor it. Don't

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Update: As requested by XfinityBrianH I sent a dm. A solution of replacing the virtual card number was proposed but I have yet to see any action or resolution of my complaint. This is the second or third time an agent has proposed replacing the virtu

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veteran gift card

I've been trying to use the Visa veteran's virtual gift card for months but the number is completely useless. I've contacted support multiple times to be assured the problem would be resolved and been left with no follow up or resolution. If you're going to offer a perk for vets then honor it. Don't

U

I'll try but I'm honestly pretty checked out on this issue. I've been promised that the issue was resolved several times by xfinity support who then ghost me. Every follow up attempt I have to explain the issue to a whole new group of people who repe

U

veteran gift card

I've been trying to use the Visa veteran's virtual gift card for months but the number is completely useless. I've contacted support multiple times to be assured the problem would be resolved and been left with no follow up or resolution. If you're going to offer a perk for vets then honor it. Don't

35

1

veteran gift card

I've been trying to use the Visa veteran's virtual gift card for months but the number is completely useless. I've contacted support multiple times to be assured the problem would be resolved and been left with no follow up or resolution. If you're going to offer a perk for vets then honor it. Don't

35

1

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