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"Ambient Moods" app doesn't load
The "Ambient Moods" app does not load. When I click on the app, the menu with the various Moods shows up. However, once l click on one of the Moods, I get a black screen and the Mood never launches.
I've tried this on multiple boxes in our home and had the same result.
Additional info: We just had X1 installed 3 days ago. And, all of the other apps load (except Weather, Horoscopes, and Stocks).
Please help.
I've tried this on multiple boxes in our home and had the same result.
Additional info: We just had X1 installed 3 days ago. And, all of the other apps load (except Weather, Horoscopes, and Stocks).
Please help.
MNtundraRET
Gold Problem Solver
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5.9K Messages
6 years ago
Are you sure all apps are compatable with your brand of television?
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CCAndrew
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25.9K Messages
6 years ago
The OP is referring to an X1 app, type of TV is irrelevant
https://www.xfinity.com/support/articles/ambient-moods-x1-flex
@Brucebrown what equipment do you have
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MNtundraRET
Gold Problem Solver
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5.9K Messages
6 years ago
@Brucebrown
Did the link plus associated links found there; supplied by CC Andrew, solve you current problem? They list equipment, service levels needed for the app.
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