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"Ambient Moods" app doesn't load

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New Poster

"Ambient Moods" app doesn't load

The "Ambient Moods" app does not load. When I click on the app, the menu with the various Moods shows up. However, once l click on one of the Moods, I get a black screen and the Mood never launches.
I've tried this on multiple boxes in our home and had the same result.
Additional info: We just had X1 installed 3 days ago. And, all of the other apps load (except Weather, Horoscopes, and Stocks).
Please help.
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Expert

Re: "Ambient Moods" app doesn't load

Are you sure all apps are compatable with your brand of television?


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Diamond Problem Solver

Re: "Ambient Moods" app doesn't load

@MNtundraRET
The OP is referring to an X1 app, type of TV is irrelevant
https://www.xfinity.com/support/articles/ambient-moods-x1-flex

@Brucebrown what equipment do you have

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Expert

Re: "Ambient Moods" app doesn't load

@Brucebrown 

 

Did the link plus associated links found there; supplied by CC Andrew, solve you current problem? They list equipment, service levels needed for the app.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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