netflix stutter

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@ComcastMorgan wrote:

Hi, TerriB. We are willing to work with you via private message to continue looking further into this, but I have not heard back from you. If you'd like further support, please continue responding from there. Thank you. 

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 I  just reported this to you in a PM but wanted others to see it also.   Netflix shows are still 'jumpy'  and its like they have been paused for a second every few minutes. Its distracting to say the least but after reseting and still having it happen I am going to drop it.  Along with many other things this started after the UI change.  There is nothing you can do to help me except perhaps suggest a tech visit and I know from past experience that these kinds of things are platform related and its a waste of the tech's time.  We made no changes to our equipement or setup so  after resetting the app and the whole system and  nothing changed....its time to give up. We love having Netflix free as part of our package but its probably not going to get watched very much.  I appreciate your willingness to help

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@mfrank1 wrote:

I sent a private message to ComcastMorgan awile ago.   Still waiting to hear what an investigation uncovered.

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Good...... if an investigation uncovers something then all of us who have the issue will benefit. Obviously its not an isolated issue.  I say its due to the UI change as many things have been messed up since that was released

I sent a private message to ComcastMorgan awile ago.   Still waiting to hear what an investigation uncovered.

Be cautious about box swapping.  When the Netflix problem started Comcast swapped out my box after assuring me my DVR recordings would sync and be preserved.  I had an 85% full DVR on the old box; only 5% of the recordings survived to the second.

Also, I'm told the 4K box eliminated the optical audio port.  My Sonos Playbar requires that port since my TV doesn't pass through the optical audio.  I need another solution.

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@Gov0525 wrote:

The fix is indeed the new 4K DVR STB!!

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So what is so great/different about the new box? We always have such a packed DVR that unless our box fails (God forbid) we can't get a new one. We record so much .

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@mfrank1 wrote:

Be cautious about box swapping.  When the Netflix problem started Comcast swapped out my box after assuring me my DVR recordings would sync and be preserved.  I had an 85% full DVR on the old box; only 5% of the recordings survived to the second.

 

Also, I'm told the 4K box eliminated the optical audio port.  My Sonos Playbar requires that port since my TV doesn't pass through the optical audio.  I need another solution.

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I didn't even know they could sync ANY recordings from old to new box but sounds like that was a failed mission so no thanks. I don't have a good reason to swap .

We still have the stutter on tv shows on Netflix after resetting but watched Bird Box last night and the stuttering was minimal but the movie is so engrossing we weren't really paying attention to the jumpiness. GREAT MOVIE by the way.

ComcastMorgan:  Unless I missed one, the only response you sent was to indicate you've requested further investigation (presumably on your end), but I've heard nothing since.

The fix is indeed the new 4K DVR STB!!

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@MNtundraRET wrote:

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I didn't even know they could sync ANY recordings from old to new box but sounds like that was a failed mission so no thanks. I don't have a good reason to swap .

 

We still have the stutter on tv shows on Netflix after resetting but watched Bird Box last night and the stuttering was minimal but the movie is so engrossing we weren't really paying attention to the jumpiness. GREAT MOVIE by the way. "

 

Terri:

   Some one posted this morning that they thought the movie you watched here looked darker on their screen than the same movie watched on the Netflix app supplied by other IPV methods.

 

How did the movie look to you on your television?

 

Mark

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It looked fine but the movie scenes are mostly dark by design.  You will see why if you watch it . Amazing movie...disconcerting but amazing.

"  

I didn't even know they could sync ANY recordings from old to new box but sounds like that was a failed mission so no thanks. I don't have a good reason to swap .

We still have the stutter on tv shows on Netflix after resetting but watched Bird Box last night and the stuttering was minimal but the movie is so engrossing we weren't really paying attention to the jumpiness. GREAT MOVIE by the way. "

Terri:

   Some one posted this morning that they thought the movie you watched here looked darker on their screen than the same movie watched on the Netflix app supplied by other IPV methods.

How did the movie look to you on your television?

Mark

When I swapped out my old X1 DVR for the 4K DVR, I did not lose any of my DVR recordings to my surprise.  The 4K box has quicker response to the apps than the older DVR.  The older DVR would lag some of the time and even on occasion not connect to the Netflix app.  The footprint of the 4K box is much smaller and is very quiet.  I am very glad I swapped for it.

BTW,  ComcastMorgan was very helpful through the entire process.  I wish more Xfinity employees were like that! 

Same stutter is happeing to me. X1 DVR box, only when watching netflix. Have refreshed the box as well as the netflix app, stutter still there.

Hello All, 

I can help look further into this. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours?

To send a private message click on my name "ComcastChe", then click send a message.