Community Forum

any room dvr service

tbill1
Regular Contributor

any room dvr service

Is this service being eliminated or not for existing X1 customers?  I'm getting the impression that when my contract ends and I try to renegotiate it, I will lose this feature and be forced to watch inferior Cloud versions.  No one on this board in authority has yet to clarify this. And if it is eliminated, what does that mean for me?  If I record a show in the living room, that is were I have to watch it?

How do I set a recording in another room?  How would this be a better customer experience for me?

CCAndrew
Diamond Problem Solver

Re: any room dvr service

Actually an Official Employee DID answer, it’s not affecting the X1 platform
Check out the best answer
https://forums.xfinity.com/t5/X1/Why-is-Any-Room-DVR-service-ending/td-p/3277180/page/2

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tbill1
Regular Contributor

Re: any room dvr service

Here is my situation... My contract expires Jan 3. Evidently all the packages have changed and don't include any premium movie channels-all ala carte.  I was told a comparable package to my current

X1 Premier Triple Play-- the Extreme, Preferred, Xfinity Triple-Play does not have anyroom dvr service. Was I told wrong?

 

CCAndrew
Diamond Problem Solver

Re: any room dvr service

I escalated it up to an Official Employee, they’re the only ones that should make a comment on what’s included in what was offered

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tbill1
Regular Contributor

Re: any room dvr service

That's not very reassuring:). I was offered an X1 package that doesn't include anyroom DVR service, which contradicts what Comcast  Ted said: 

 

 

Apologies for any confusion we may have caused, the message that appeared on the cable statements was not as clear as it could have been. 

 

To clarify - this does not impact our X1 customers at all.

 

This only impacts our legacy video AnyRoom DVR customers. This feature will no longer be available for new subscriptions or to add to your existing non-X1 service after 12/20/19. 

 

lesmikesell
Valued Contributor

Re: any room dvr service


@tbill1 wrote:

That's not very reassuring:). I was offered an X1 package that doesn't include anyroom DVR service, which contradicts what Comcast  Ted said: 

 

I don't think they even bother saying anyroom now since it is assumed with all X1 equipment.  How could the boxes with no tuners possibly work otherwise?

 

The new packages may not include DVR service though.  That is an extra $10/month fee not tied to a specific box, but each box is only $5/month, even the one that is the physical DVR.   At least that's the way it works now in my area.

CCAndrew
Diamond Problem Solver

Re: any room dvr service

That's not very reassuringSmiley Happy. I was offered an X1 package that doesn't include anyroom DVR service, which contradicts what Comcast Ted said:
_______
@tbill1
Would it be more reassuring if a fellow customer would comment on what was offered to you? Let an OE look at your account and answer your original question. The whole point of how X1 works is being able to record from multiple boxes.

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tbill1
Regular Contributor

Re: any room dvr service

All I know is my bill is going up  $60 to over $300.  When I asked about "anyroom DVR service" concerning the plan that was presented to me, I was told there were no deals for any plan with "anyroom DVR service"  This was told to me by an Official Comcast Employee.

CCAndrew
Diamond Problem Solver

Re: any room dvr service

That’s why it was escalated, to give you a second opinion, and set the record straight for you

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lesmikesell
Valued Contributor

Re: any room dvr service


@tbill1 wrote:

All I know is my bill is going up  $60 to over $300.  When I asked about "anyroom DVR service" concerning the plan that was presented to me, I was told there were no deals for any plan with "anyroom DVR service"  This was told to me by an Official Comcast Employee.


Is that before the substantial contract, triple-play, and automatic pay discounts?   Some of the packages may include the first box, some may not.  Here are the X1 boxes. 

 

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

 

All of them communicate with each other and the cloud backup DVR.  That's just the way the system works.  There is nothing but anyroom - and other places too - service.  You can watch your recordings from another location from the stream web site or a phone/tablet app as well as your other TVs.

Comcast_Support
Official Employee

Re: any room dvr service

Hello, tbill1! 

Thanks for reaching out to us with your concerns about your service plan and the change to our DVR system. 

 

As was mentioned by Comcast Ted in his clarification, these changes will not affect our X1 customers. All X1 customers with DVR services also have AnyRoom. I'd love to look over the available promotions with you and find a new plan that fits your needs at the best rate available, as well as elaborate on any further concerns you may have about our services. 
Please send me a private message with your first and last name as well as your service address so I can assist. 
 
 To send a private message, click my name "Comcast_Support", then click "send a message".


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tbill1
Regular Contributor

Re: any room dvr service

HI,

 

I sent you a PM yesterday morning shortly after you posted.  Hope to hear from

you soon.

 

Thanks,

 

Rustyben
Expert

Re: any room dvr service


@tbill1 wrote:

HI,

 

I sent you a PM yesterday morning shortly after you posted.  Hope to hear from

you soon.

 

Thanks,


forum guidelines say not to PM others with exception upon request by a comcast employee. what problem are you having? is it related to this post?



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CCAndrew
Diamond Problem Solver

Re: any room dvr service

@Rustyben
Scroll up 2 posts, it was by request

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tbill1
Regular Contributor

Re: any room dvr service

Maybe 


@Rustyben wrote:

@tbill1 wrote:

HI,

 

I sent you a PM yesterday morning shortly after you posted.  Hope to hear from

you soon.

 

Thanks,


forum guidelines say not to PM others with exception upon request by a comcast employee. what problem are you having? is it related to this post?


Maybe before you make accusations, you should learn how to READ

tbill1
Regular Contributor

Re: any room dvr service

Comcast Andrew:

 

It has been 5 days since I sent a PM to the unnamed Comcast Support person in this thread with no response.  Could you escalate this again to get me some help?

 

Thanks,

CCAndrew
Diamond Problem Solver

Re: any room dvr service

Done

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Rustyben
Expert

Re: any room dvr service


@tbill1 wrote:

Comcast Andrew:

 

It has been 5 days since I sent a PM to the unnamed Comcast Support person in this thread with no response.  Could you escalate this again to get me some help?

 

Thanks,


comcast support answered you on 12/5 scroll up.



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CCAndrew
Diamond Problem Solver

Re: any room dvr service

@Rustyben
Per the OP’s post they haven’t heard back since then, don’t worry about it, it was re-escalated

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tbill1
Regular Contributor

Re: any room dvr service


@Rustyben wrote:

@tbill1 wrote:

Comcast Andrew:

 

It has been 5 days since I sent a PM to the unnamed Comcast Support person in this thread with no response.  Could you escalate this again to get me some help?

 

Thanks,


comcast support answered you on 12/5 scroll up.


Still don't know how to read!

tbill1
Regular Contributor

Re: any room dvr service

Hi Comcast Andrew,

 

Maybe you should re-re escalate???

CCAndrew
Diamond Problem Solver

Re: any room dvr service

Done
I sent a message to a colleague higher up and hope we get a response

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