XiD Boxes Disconnecting Once Per Week

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@Rustyben wrote:

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@Tek wrote:

Starting about 3 weeks ago and happening about every week and half like clock work my Pace XiD X1 boxes all disconnect. We wake up in the morning and have the following message:

"Sorry, we're having some trouble. Please tighten your cable connect and then restart your TV box, which can often fix this." RDK-10000.  All my connections are good as I checked them the last time this happened. 

 

The only option is to restart, which brings you through the WELCOM TO XFINITY message and then lands you back on the error message after several minutes. 

 

I have a XG1v4 DVR connected to 2 XiD boxes. The I have the XG3 Xfinity Gateway. 

 

The ONLY thing they fixes this is if I go to the main DVR box, which is working perfectly when this happens, and issue a SYSTEM REFRESH via the help menu. Once it finishes everything is back to normal. Sometimes for a week or more.  I read in another post that rebooting your Cable Gateway for Moca works, but in my case that will not fix it. Only refreshing the main DVR box works. 

 

I noticed a few more posts on the forums lately about this. I also noticed we recieved a newer version of the guide. Since these boxes have worked for sometime without issue and nothing has changed in my house, it would seem this is a software change?

 

Also, it only happens overnight. We never lose them during hours we are awake.

 

Suggestions? I don't want to go swapping all my equipment and find out this is a known issue. 

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swap out one of the xid STB for an XG2. the XG2 will provide the tuners/internet for the remaining xid STB. that will give your DVR the full 6 tuners to use for watching live and recording programs. 

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So I have had non-stop service issues since November 2018. I do not care to get into them, but they were all outside my house. 

During these visits they finally sent a SENIOR XFINITY Tech (not a contractor), which was sent by the local supervisor, and they insisted I should not have the XG1v4 with two XG2s, which is what I had. They insisted I remove the XG2s and install these XiDs. For months I had no issues. It all seems to have started since the last software update. 

I am paying $250+ for cable and the service issues at this point have my wife and I discussing the switch to FIOS, which my neighbor has and has no issues. Executive Offices are involved locally, but it is a endless slew of network failures and I can't keep making a car payment for cable.