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it appears that my xg1v4 at random times? or aftr an update to the XRE or firmware version is not loading settings that turn off power save function so the box goes into power save that shuts off the video HDMI link with the TV. I, too, thought the box was 'off' but found if i change input on my TV (that the set top box is connected) to another live HDMI port and then right back to DVR the video and sound is restored and the buffer for the channel the set top box is on is intact (can scroll back in the buffer an hour). I had an xg1v3 previously.
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Hello, Redbird_2016!
I'd like to help with this issue. It looks like you have gotten some great feedback thus far. @Rustyben made a great suggestion, can you try just changing the input on your tv back and forth the next time you experience this issue and see if that helps? It may not stop the issue altogether, but it may be an easier fix than having to get up and unplug the box until we are able to find a more permanent solution. I look forward to your next update.
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@Redbird_2016 wrote:
Hello,
Thanks for the suggestion. Unfortunately the issue happened again this morning and switching between different live inputs did not resolve the problem. I had to revert back to unplugging my box.
did you check to be sure power save function is 'off' and did you change to an active device/HDMI port and after video displays then changing back to the DVR?
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@TobSmith wrote:
I'm having exactly the problem that OP describes.
XG1-v4 box. Nothing at all exciting about my setup - Coax into the cable box, HDMI into the TV.
I've tried switching inputs doesn't do a thing.
Does replacing the box help? This is super frustrating. Unplugging the stupid thing and plugging it back in works, but that takes ~5 minutes, and interrupts service to the rest of the house as well.
what is your symptom? is the green LED on the front of the STB on?
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@TnTNUPE wrote:
I have the same issue. Tried the following so far and still having the same issue:
1. Unplugged and plugged back in. Box reboots. Works. However if left for a few hours/overnight, it apparently goes into a sleep mode and doesnt “wake up.” I too do not have a power button.
2. A quicker way to reset the box is to restart via the My Account app. However, we should not have to do this every time to use the service
3. Got Xfinity to come and swap out my box. Next day, same issue.
you may have the one LED on front XG1v4 4K/UHD set to box DVR. Comcast said they are working on a fix for the issue. I just change TV input to roku or chromecast then back to the DVR and the TV wakes up the video connection (buffer of current channel still available).
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