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@dan9055 wrote:
pluto tv app on X1 box is not working when i go in to the app on the x1 box it said your device does not yet support this service the pluto tv app come on X1 box update this morning i like to know why it not working yet
thank you
please use the voice remote command 'about' and reply with the rest of the line to the right of "STB Version..."
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@dan9055 wrote:
the set top version is AX014AN_3.3P14s1_PROD_sey that both x1 boxs
not heard of issues with the 4k DVR. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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Hello, all, thank you for taking the time to reach out! I'm sorry to hear about the issues with the Pluto TV App. I'm happy to help! To get started, can you please send me a PM with your first and last name? I'd like to troubleshoot through the account directly. Thank you!
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
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@bruistopher wrote:
Rustyben and OP,
I don’t have access at all either (Your device does not yet support this service) and my STB Version is the same as OP:
AX014AN_3.3p14s1_PROD_sey
And it’s an 4K box also.
I know it just launched on the X1 boxes but weird that the 4K box isn’t supported.
My Pluto tv was working fine on 4k DVR but after firmware downgraded to a 3/22/19 version I see pluto is not working for me either. no explanation from Comcast so far on why it reversed back 3 firmware versions on my xg1v4. the xg1v2's that i have have not been downgraded and work fine with pluto TV.
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@mycooler wrote:
4k dvr here, having the same problem.
are you down to the firmware 3/22 version too? (about command)
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@RadTV wrote:
@ComcastAlly wrote:
Hello, all, thank you for taking the time to reach out! I'm sorry to hear about the issues with the Pluto TV App. I'm happy to help! To get started, can you please send me a PM with your first and last name? I'd like to troubleshoot through the account directly. Thank you!
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
I'm having the same problem. It seems only the 4K DVR is affected. The XG2 works fine. PM sent.
did your firmware get backed down to the 3/22 version (like mine)?
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@RadTV wrote:
Using the XG2, I tried the app on X1 and was able to access the guide but there doesn't seems to be an option to access Pluto ondemand, am I missing something? You can access it using the website?
until a new version is given back to us xg1v4 users there is no pluto on the TV itself. works on roku.
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@rjschwarzwalder wrote:
Add me to the list, same problem as OP, but can't send a PM as no send message link is visible, just about Comcast Ally page, no link to send a PM. Help @ComcastAlly
It should appear on the right side : (click the image to expand it)
Weird, I swear that button want there last night! It was today, so thanks!
@RobertWy wrote:
@rjschwarzwalder wrote:
Add me to the list, same problem as OP, but can't send a PM as no send message link is visible, just about Comcast Ally page, no link to send a PM. Help @ComcastAlly
It should appear on the right side : (click the image to expand it)
@Fedge wrote:
New 4K DVR and Pluto TV - anyone else tried this - I get a error that states this app is not compatible with the DVR. Trying to find ways to find shows that are not on Demand and I missed setting recording (because of a inability to set up remote recordings). Pluto has some of these and I wish I could watch them.
Comcast has downgraded firmware for whatever reason to 3/22 version (3 versions ago). until we get a new firmware the pluto won't work on the xg1v4 DVRs. works on my Roku though.
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Hello @Fedge, thanks for reaching out to our Forums about this app concern. Just to confirm, were you able to access the Pluto app on your previous cable box before the 4k DVR?
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@RadTV wrote:
@ComcastAmira wrote:
Hello @Fedge, thanks for reaching out to our Forums about this app concern. Just to confirm, were you able to access the Pluto app on your previous cable box before the 4k DVR?
ComcastAlly has confirmed that the 4K DVR is not compatible yet and they are aware of the issue
the later firmware versions that have been taken 'back' did work on pluto tv app. the 3/22 version comcast rolled back to is causing the loss of pluto TV. nothing said so far as to why the roll back nor the why nor the estimated time to get a new version again.
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@jim_r1 wrote:
why was the thread locked? doesn't seem like the problem is resolved.
I can't get it to work on mine at all. it appeared in the apps list a couple of weeks ago but never worked, just as other described. I have the V4 box, you know, the one that isn't really supported at all?
thanks..
the xg1v4 has currently been rolled back several firmware versions to the 3/22 version that does not provide access to pluto TV. there has not been an official word on why the rollback.
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@Fedge wrote:
Xfinity Subject Matter Expert (SME) 4k - XG1v4 - Any word on when the firmware will be updated to support Pluto?
when they rolled back 3 versions of firmware we lost pluto. no offiical employee has ever stated why the rollback in versions nor when new version is to be released (current firmware in use is 03/22/2019).
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Hey there, Fedge!
The XG1V4 Set Top Box is expected to support the Pluto App in the future, however, the release date is to be determined.
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Fedge, same here! I'll keep my eye out for any updates.
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my firmware changed from 3/22 to july 12 but still no pluto access (xg1v4)
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The XG1V4 Set Top Box is expected to support the Pluto App in the future, however, the release date is to be determined.
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Hello! Yes, it looks like the Pluto App is now working on the 4K DVR boxes. I just saw the update! Can you please let me know if it is working for you?
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Fedge, glad to hear it! Let us know if you run into any issues. 🙂
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