It appears this is a missing codes issue. Call 877-896-8678, or us the "chat with an agent" button in this link: https://customer.xfinity.com/contact-us @cxm249 wrote: Just received one of three non-dvr X1 boxes yesterday and hooked it up via self install. Everything is working fine, except when trying to actually view On Demand content. Whenever I try to do this, I receive the above error. My two other non-X1 boxes have no issues. That being said, there was a mix up with the ordering of the other two boxes, so there are a number of X1 boxes on my account right now, but only one has actually been received and installed. A tech came out to the house last weekend to resolve connection issues and re-did all the connections at the box on the side of the house. This also included disconnecting unused lines, etc. Before he left, he basically said all specs are perfect...right in the middle of the signal ranges for TV and Data/Internet and said I should actually upgrade to the X1 boxes from my Scientific Atlanta Explorer HD boxes. So I did... Today, after sitting with phone support and doing numerous reboots, signal refreshes, etc...I'm still getting the error on the X1 box. So, she scheduled a tech visit this Monday. However, wondering if it really is a signal issue, or if something is still not setup/provisioned correctly with the new X1 box... Just trying to see if something was missed, before the tech actually comes out here...to save us all the hassle...
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