Regular Visitor
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3 Messages
Xfinity DVR refusing to record shows
11/23/20 - Editing to add that I'm in the Seattle area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package.
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My DVR is refusing to record some shows and I'm unable to determine why. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. This is what I've tried:
- There are no other shows scheduled at the same time, so its not a conflict issue.
- My DVR is 37% full and should have plenty of space.
- I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. However, I was able to re-add these particular shows.
- Multiple times I've done a Restart/System Refresh/actually unplugging the DVR
- Issue is the same whether I'm using the xfinity remote or the xfinity phone app
- The initial show I was trying to record was the series "Black Narcissus" on FXHD. Once that failed, I tried recording the episodes manually. Once that failed I tried recording random shows on different HD channels from the Guide - most of these failed as well with different stations, different times, but I can't figure out why as this seems random - no scheduling conficts.
- I have the series "Fargo" on FXHD on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (11/22) it is not listed on the 'to be recorded' list. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record.
Anything else I'm missing for troubleshooting? It really just seems to not be working properly.
Thank you.
kriso
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1 Message
3 years ago
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cdech333
New Poster
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1 Message
3 years ago
I'm in California and this just started happening after my internet went down 2 days ago and I had to turn my box on and off a dozen times. Internet finally started working one day - no one came out - but they must have done something. And now my shows won't record. Round circle with a line through it. Argghh!!
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LJR-1
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2 Messages
3 years ago
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DBaldoni
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1 Message
3 years ago
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Selma126
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1 Message
3 years ago
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Jterry707
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1 Message
3 years ago
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MKRacing66
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1 Message
3 years ago
At least this worked for us.
I talked to completely awesome Comcast Rep Byron.....he identified the problem quickly in that the authorizations of my account for my channels had been broken in some update. He performed an "account reset" (which is different than a "cable box reset" and not only can we now record on any channel we have, but all of our scheduled recordings came back to the schedule. It of course did not catch any programs we missed earlier today. But that seems to be a possible solution...ask the rep to do an "account reset" to restore your recording privileges.
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Liswit
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1 Message
3 years ago
For the money I pay? I want a refund!!
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Dishwasbetter1
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1 Message
3 years ago
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XfinityJosephA
Official Employee
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1.1K Messages
3 years ago
Hello, @LJR-1, I'm sorry you are still experiencing a recording issue. I know this is very disappointing. My team can help get this taken care of. If you can select my username please use the send message option to provide your name and service address so we can take a closer look at your service and equipment.
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LJR-1
Regular Visitor
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2 Messages
3 years ago
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XfinityJosephA
Official Employee
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1.1K Messages
3 years ago
I appreciate your update and patience. I'm glad everything is now resolved. If you ever need anything else feel free to send us another message anytime. Have a great night!
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mamasa
Regular Visitor
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2 Messages
3 years ago
Can you tell me where the send a message option is? I'm still having this problem, but when I click on someone's username to send a message, all I see are their badges. Thanks!
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mamasa
Regular Visitor
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2 Messages
3 years ago
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dcfox
Contributor
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387 Messages
3 years ago
Above the badges at the right click "send message".
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