Xfinity 4k - XG1v4 Cable Box Availability

[Klamchowder]

Posting to enable pm

[Anon126539]

I would like the Xfinity XG1v4 TV Box self-install kit sent to me.

This post (http://forums.xfinity.com/t5/X1/Xfinity-XG1v4-TV-Box/td-p/2907630) says to create a new post in this forum to request one.

I live in the Boston area.

What other information do you need for me to procure the XG1V4 Box?

Tim

[stragtegem]

Post for PM

[DRSQUBA]

I WAS WONDERING HOW TO GO ABOUT GETTING ONE OF THE NEW XFINITY X1 4K CABLE BOXES SENT TO ME. I LIVE IN PLYMOUTH PA WHICH IS IN NORTHEAST PA AND THE CLOSEST XFINITY STORE TO ME IS IN SCRANTON. I SEEN IN A THREAD TO JUST MAKE THIS POST N PM COMCAST ELLA FOR HELP

[DRSQUBA]

ELLA i was hoping you could help me with getting one of the new x1 4k cable boxes sent to my home. i live in plymouth pa which is northeast pa and the closest store is in scranton over 35miles away from me so i was wondering if you could have 1 shipped to me if i give you my info i tried to click on message you but it wont allow me to pm you.

i would appreciate any help you can give with this

[CCElla]

@DRSQUBA - I replied to your private message. Please check your inbox.

[SALAMANDER1]

DID YOU GET A XG1v4 BOX YET? I GOT MINE THRU A SELF INSTALL KIT. YOU WILL ALSO WANT AN  UPDATED GIG ROUTER, & A NEW 2.0 HDMI CABLE. SALAMANDER1.

[RobertWy]

I've been using my bluetooth headphones with the XG1v4 and I discovered something; when I turn off my TV, the headphone still get sound,  I thought if I used the remote's All Power button, the box would be turned off.  Just FYI.

[ComcastLeon]

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@RobertWy wrote:

I've been using my bluetooth headphones with the XG1v4 and I discovered something; when I turn off my TV, the headphone still get sound,  I thought if I used the remote's All Power button, the box would be turned off.  Just FYI.

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The X1 box doesn't power down. Once the X1 box goes into power save it will stop streaming BT audio.

[Cydeweyz]

This happens randomly a couple times each week. Should I get this box exchanged?

[beauvbrown]

posting in enable PM

[BAiosa]

Can I request a XG1v4 self install kit to replace my current XG1-P unit?

[RobertWy]

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@ComcastLeon wrote:

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@RobertWy wrote:

I've been using my bluetooth headphones with the XG1v4 and I discovered something; when I turn off my TV, the headphone still get sound,  I thought if I used the remote's All Power button, the box would be turned off.  Just FYI.

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The X1 box doesn't power down. Once the X1 box goes into power save it will stop streaming BT audio.

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Thanks for the explanation.

[Rustyben]

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@BAiosa wrote:
Can I request a XG1v4 self install kit to replace my current XG1-P unit?

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see this link for instructions. http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3076226/hi...

[pdxs4]

Need a solution for the lack of a SPDIF output of this XG1v4 box. As my Yamaha RX-V863 suports only 1080p I can not use the HDMI to pass 4K signal, it does detect DD but only passes 1080p. I don't feel the urge to spend $xxxx for a new AVR just because the XG1v4 lacks versatility to support slightly older AVR's.

I tried the most advanced 4K HDMI splitter and also a 4k HDMI SPDIF splitter avail. in the market , connected on the HDMI output of the XG1v4 and also to the AVR (either HDMI or otpical), in both cases the XG1v4 Auto Detected a Stereo device instead of a DD device. I asked Comcast to add an option in the firmware to broadcast a DD signal regardless of the  device connected on the output. I'm also using  a 4x2 4K Fast switch that has a SPDIF output but as the XG1v4 autoswitches to Stereo it doesn't get the DD out.

Let me know your thoughts/suggestions.

[MNtundraRET]

The 4K DVR needs to be connected with 4K HDMI cable directly to the television. Connect the S.S. system with a HDMI cable directly to the TV's HDMI ARC port. Make sure the S.S. system has ARC set up and turned on.

[jrccomputer]

Can I please request one of these boxes. I have a 4K TV with HDR but only have the 1080P DVR currently

[Rustyben]

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@jrccomputer wrote:
Can I please request one of these boxes. I have a 4K TV with HDR but only have the 1080P DVR currently

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go to https://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3058968/h... and follow the directions there.

[pdxs4]

thanks, my AVR/ Suround Sound doesnt have an ARC function, are there any published Specs on this box ? I might just swap it to back to a std X1till more 4K programming comes up or till firmware us more versatile.

[Rustyben]

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@jrccomputer wrote:
Can I please request one of these boxes. I have a 4K TV with HDR but only have the 1080P DVR currently

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please follow the link in the post immediately before this post.

[RobertWy]

I have not found and "published specs" other than what is on the Comcast web site.

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

https://www.xfinity.com/support/articles/uhd-4k-faqs

[nav792]

please enable my PM feature...i would like 4k box too. thanks  @comcastella

[BigJacuzzi]

Posting to enable PM feature.  Thanks

[Arcane0061]

How do I get the XG1v4 device?

[Rustyben]

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@Arcane0061 wrote:
How do I get the XG1v4 device?

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follow directions in this post http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3068333/hi...

[gmmorrell]

Hi, posting to enable PM feature

[tleschuck]

I have my XG1v4 hooked up to my 4K AVR. I have set the resolution tp 2160p60 4K UHD.

However; I find the XG1v4 resets itself to 720p HD.  How can I get the box to stay at 4K?

Do I need to hook it directly to the 4K TV?  I can't do this as my TV is not ARC compatible.

[CCAndrew]

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@tleschuck wrote:

I have my XG1v4 hooked up to my 4K AVR. I have set the resolution tp 2160p60 4K UHD.

However; I find the XG1v4 resets itself to 720p HD.  How can I get the box to stay at 4K?

Do I need to hook it directly to the 4K TV?  I can't do this as my TV is not ARC compatible.

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Are all of your ports on the AVR 4K compatible? On some not all ports are...

[tleschuck]

Yes all on back are.

[CCAndrew]

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@tleschuck wrote:

I have my XG1v4 hooked up to my 4K AVR. I have set the resolution tp 2160p60 4K UHD.

However; I find the XG1v4 resets itself to 720p HD.  How can I get the box to stay at 4K?

Do I need to hook it directly to the 4K TV?  I can't do this as my TV is not ARC compatible.

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When you hook it up directly to the tv does it change? I've never never seen a box change resolution by itself, is it the settings in the cable box that are changing or are you seeing it on your  AVR or on the tv itself

[tleschuck]

The change is infrequent.  No pattern.  I haven't tried directly into the TV as the sound would be awful.

The change is in the cable box.

[sachmad1]

Please enable my PM so that I can request a 4k box

[Rustyben]

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@sachmad1 wrote:
Please enable my PM so that I can request a 4k box

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by posting here, you have enabled PM feature.

[orphean]

Hi, posting to enable pm feature.

[godschld7777]

I would like to be able to watch my Ultra HD Netflix subscription on my X1 box. If this new box will allow this I would like to know how I can upgrade.

[FL4TWRX]

The v4 box does allow it as long as you have a Netflix premium subscription that allows for the UHD.  However, after trying it with my box and also directly using my smart TV, I still found the streaming directly on my TV to look and perform better...FYI.  At least for me, this was true.

[wurban88]

Hello,

I would like to request one of the new boxes to replace my current one.  Please let me know how i can proceed. Thank you !

[RayT]

.

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@finnegan7678 wrote:
No I actually read every post on all 11 pages but I understand why you asked since this is a question already asked. Many say they've had what I had which is lots of calls to Comcast saying not available or not knowing what I'm asking for exists. Others have mentioned only new customers are receiving them or only via professional install.
I was hoping maybe some people would share they are having success getting the XG1v4 in some areas as existing customers. Same thing I am hoping to hear about the XB6 soon.

I called Colmcast on Tuesday, 5/11 to add an XG1v4 to my system. UPS dropped it off this evening and I have it installed.

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[severdia]

Not possible to PM regarding a 4K box. Why is this so complicated?

[bearmanchester]

I very much wish to upgrade to this box. 

How do I get that to happen?

Thanks

[Rustyben]

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@bearmanchester wrote:

I very much wish to upgrade to this box. 

How do I get that to happen?

Thanks

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follow the directions in @CCElla's post of 4/19 (scroll up).

[CCKenF]

If anyone is having trouble PMing still, let me know. 

KenF

[napos616]

Will be sending you a PM for a box! Thanks

[dgtobin1]

I'm new to the forum and would like help getting a 4K DVR box (XG1v4?).  Can you please enable PM for me so that I can provide you or ComcastElla with the information you need to send a box to me?  Thanks so much!

dgtobin1

[CCKenF]

dgtobin1, by posting publicly, you enable yourself to send a private message. Send your request to either me or Ella. 

KenF

[driley33]

posting to enable pm feature

[Sleepn4g63]

Also posting to enable pm's

[BrianT1968]

Don't get too excited...I've had mine for 5 months and there is ZERO 4K material out there aside from some outdated Olympic coverage

[Cydeweyz]

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@BrianT1968 wrote:

Don't get too excited...I've had mine for 5 months and there is ZERO 4K material out there aside from some outdated Olympic coverage

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A smaller faster cable box with a slick remote is something to get excited about 

[FL4TWRX]

No excitement for the remote, here. It’s way too cramped and I find it difficult to use. Also, they got rid of the TV power button and it only has POWER ALL which totally breaks my receiver programming.