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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
CCElla
Gold Problem Solver
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3.3K Messages
7 years ago
Important message for all future requests: When you send me a private message with your account information please identify your full name and if you are an account holder; if not, please identify the name of the account holder; please provide the full address as it listed on your billing statement. It is really important and it would save us a lot of time. Thank you all in advance
@dreborn - I see that my colleague ComcasrAmir replied to your request in a private message.
@Xfact0r39 and @hokey777 - Please let me know if you still have issues with PM.
@paolodeluna and @dacorral915 - Got your message and replied back.
@Pharrell - In order to get a 4K DVR box you have to have a DVR service. Send me a private message with your full name, address, and a phone number associated with your account and I will provide you prices.
@Dale51 - Feel free to send me a private message with the required information (full name, address, phone or account number).
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tmac
Frequent Visitor
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7 Messages
7 years ago
I have a 4K TV. I have tried 3 different times with the X1 box. The picture quality on my 4K tv was not as good as the old Comcast box. Each time I returned the boxes. I am wondering if this is an issue with the new 4K boxes. I would like to try the 4K if available in my area. Thanks
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shelahshilts
New Poster
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1 Message
7 years ago
how do I order a new 4k dvr and return the on I have? I have a 4k tv, but can not get 4k with the dvr box I have now.
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Willmd
Regular Visitor
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1 Message
7 years ago
Replying to enable PM.
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wordworrier
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1 Message
7 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
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jppjpjpj
New Poster
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3 Messages
7 years ago
Okay, thank you. So the modem will basically be connected to a wireless box or does it even need to be connected to wireless box?
After the HT is setup, I will have
Xg1v4 setup in HT
Wireless box setup in family room (where modem is located) - not 4k TV
Wireless box in master bedroom
Wireless box in guest bedroom
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jppjpjpj
New Poster
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3 Messages
7 years ago
I was wondering if someone can help me out. I just built a new home theater and was finally sent the XG1v4 box. When completed the HT will be setup for UHD and 4k, however this room is not our main location for watching TV.
Our modem and current X1 box is located in our family room. I have two other bedrooms rooms hooked up to the X1 via wireless boxes. So my question:
Do I need to move the main box (XG1v4) to the HT to watch 4k content via netflix or can I use a wireless box in the HT and leave everything setup in my family room? Do I need to move the modem to the HT also if the XG1v4 needs to be setup there?
Thanks in advance for the assistance.
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
Sometimes it can’t be helped but not a good idea to have 3 wireless boxes. 2 should be it
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jppjpjpj
New Poster
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3 Messages
7 years ago
The main box (XG1v4) will be on the other side of the house from the main TV (where router is located), which will now be on a wireless box. Will the HDTV quality be compromised by the distance between the 2 boxes? If so, that will certianly be a problem. Any reason to keep the old x1 box in the family room instead of a wireless box? I would imagine I will be charged if I keep the x1 box in addition to the xg1v4.
Will I lose all the DVR recordings on the x1 box once the new box is plugged in and the x1 disconnected?
Thanks in advance for your assistance.
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Rustyben
Expert
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24.6K Messages
7 years ago
loss depends on age of the recordings. the Cloud DVR will provide the last 60 hours recorded. or you could opt to temporarily turn in one of the smaller boxes and put your old DVR there (extra $10/month) but then you would not lose older recordings. once empty you can swap the old DVR for a companion set top box. note cloud DVR recordings are only in stereo no idea why.
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
The main box (XG1v4) will be on the other side of the house from the main TV (where router is located), which will now be on a wireless box. Will the HDTV quality be compromised by the distance between the 2 boxes? If so, that will certianly be a problem. Any reason to keep the old x1 box in the family room instead of a wireless box? I would imagine I will be charged if I keep the x1 box in addition to the xg1v4.
Will I lose all the DVR recordings on the x1 box once the new box is plugged in and the x1 disconnected?
Thanks in advance for your assistance.
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It’s not the HD quality that you have to worry about. It’s going to be if the modem and Xi5 are able to communicate over that distance. You can always move it and find out
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shannonflanders
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1 Message
7 years ago
Replying to enable PM
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XfinityZach
Official Employee
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11.1K Messages
7 years ago
Hi shelahshilts -- I can help get you a 4K DVR and a return kit for your current DVR. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will be able to place an order with that information.
Click my name (ComcastZach) and click Private Message Me.
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ppeter78
Frequent Visitor
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20 Messages
7 years ago
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