Xfinity 4k - XG1v4 Cable Box Availability

Rustyben misunderstood what you’re asking. Like I told you in another thread, you need Comcast Internet to get an X1 box. Doesn’t matter what speed tier.

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@CCAndrew wrote:
Rustyben misunderstood what you’re asking. Like I told you in another thread, you need Comcast Internet to get an X1 box. Doesn’t matter what speed tier.

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The speed tier matters for 4K. Comcast has mentioned 50 Mbps. So which tier covers that?  Performance Pro? Blast Pro?

HI I am an x1 user and I have been from the very beginning for about 4 maybe 5 years now I was one of the first installs in south Florida the techs said I was their first x1 setup which took days. I was told the boxes I got were 4k compatible which is why I got them. So there not... great.. don't get me wrong I love x1 but I would have waited till it worked. They did installs here for like a week and figured out the network was not ready for x1 for like 9 more months so I dealt with 9 months of horror.

So I have 5 boxes 3 can pause and rewind tv and they have their own tuners. 2 boxes are dvrs that function as 1 dvr they share the 2 hard drives as 1 and they share the schedule. So I can record 10 shows and I have 1 tb if space.

So I have some issues

1 is there's only a 500gb hard drive. I have already noticed that shows that record don't have the same quality as live shows. 500 gb hard drive's have been in your dvrs for a good 10 years now and cost nothing so why don't you put a 1 or 2tb hard drive in there? Att or someone has offered a 2tb hard drive for years now. Ultra HD recording are going to blow through hard drive space like it's nothing. 4k is 3 to 4 times more space then HD depending on the quality of the broadcast. When you do broadcast shows in 4k. Now I just got off the phone with sales and they want me to pay 15$ so they can maIL me a 4k box but I don't want to get a 4k box and 6 months later you have a much better box with actual storage space when you realize 500gb won't cut it.
2. My other issue is loosing all my recodings. I have been told my recordings will automatically restore themselves to the new dvr. I have 2 dvrs I will only replace 1 of the 2. My understanding is only the shows that are on the cloud will be restored back on the dvr even though sale's says they will all restore regardless of whether they're on the cloud or not. Back when the cloud backed up your dvr in full I would have believed this but then you guys decide to only back up 60 hours of shows per dvr which is horrible that was a horrible change. If all my dvr recodings will be restored regardless if I can see them on the cloud please let me know how that works. I would love to upgrade to the 4k box now but it really should have more storage space.


3. My last issue is Scheduled shows. Im told that I won't loose any of my schedule but then I was told that the recordings record on what ever box they were originally set on. So what happens there?

4. What I'd love to do if my recorded shows won't transfer to the new box is get the new box and have 3 dvrs permanently but in my area I don't think they allow that. Or have 3 boxes for a little while and watch everything that's on 1old dvr only. let new shows record on the new dvr empty out the old dvr and sent it back.

5. Really id love the cloud to go back to fully backing up all recodings and have 1 box that records 10 to 12 shows with 2tb of space on 1 dvr. That would be great if you could do that.

working with what we have here what can be done with all the above questions?

I have a nice Samsung un78js9500 78 inch curved ultra HD TV and I'd love to actually use it!!!
Right now i use amazon and netflixs yet I pay comcast 270$ a month and get no ultra HD at all sof please let's get on the ball! Tks

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@ppeter78 wrote:
HI I am an x1 user and I have been from the very beginning for about 4 maybe 5 years now I was one of the first installs in south Florida the techs said I was their first x1 setup which took days. I was

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please see this post for info (in customer service thread) http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3054605/highlight/true#M148549

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@MNtundraRET wrote:

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@CCAndrew wrote:
Rustyben misunderstood what you’re asking. Like I told you in another thread, you need Comcast Internet to get an X1 box. Doesn’t matter what speed tier.

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The speed tier matters for 4K. Comcast has mentioned 50 Mbps. So which tier covers that?  Performance Pro? Blast Pro?

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That wasn't the question that you asked.  Are you referring to 4K on personal devices? Performance pro should cover you

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@CCAndrew wrote:

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@MNtundraRET wrote:

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@CCAndrew wrote:
Rustyben misunderstood what you’re asking. Like I told you in another thread, you need Comcast Internet to get an X1 box. Doesn’t matter what speed tier.

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The speed tier matters for 4K. Comcast has mentioned 50 Mbps. So which tier covers that?  Performance Pro? Blast Pro?

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That wasn't the question that you asked.  Are you referring to 4K on personal devices? Performance pro should cover you

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I am talking about 4K on a 65" tv. I never watch tv on any smaller devices.

Andrew; I know you own a 4K television and Rusty dosn't yet.

 

It would be less confusing to just tell me what cable-boxes your currently have, and what Internet level you use to watch 4K Olympics, or 4K Netflix over the 4K DVR. That is really all I have been trying to figure out. I know you have been able to watch these successfully.

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@kmwtwin2 wrote:
Right now I have one X1 DVR and 3 small recievers, and I have a 4K TV but it's not using the main X1 DVR box. Can I upgrade just that box to 4K and not pay for an additional DVR? Or if I need to replace the main DVR, can I keep all my recordings? Again I only have one 4K TV so I just want to upgrade one as opposed to the 4 I have.

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the only announced X1 device that is 4K capable is a DVRso you would have to upgrade that device to a DVR that is attached to the 4K TV. note that one of your 'smaller' boxes should be swapped for an XG2 if you don't have one so the other smaller boxes can use a tuner from the XG2 instead of your DVR.

Mntundraret, the 4K dvr and it’s offerings have nothing to do with internet speeds/service. You just need Comcast internet to get the X1 boxes. It will work the same with the lowest internet speeds or the highest.

Internet speeds and watching 4K on your personal devices is something totally different.

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@Dale51 wrote:

I just came back from your store they dont have the new 4k dvr boxes can i get the ok to pm one of the comcast people to give all my info so you can send me the new box for my 4k tv?

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do you have Netflix with 4k option turned on?

Hi, I have 4K Netflix would like to order a 4K DVR, but I am unable to send PM. Can someone assist?

 @ComcastElla, I am still not able to send PMs.  Can you or some other Comcast team member PM me to request a 4K box?

 

Thank you.