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Hello, all!
If you would like to receive an X1 4K DVR box - please send me a private message (don't post your private information publicly) with your full name, address, and a phone or account number. In order to send me a private message click on my name ComcastElla, then click Private Message Me.
If a private messaging feature is missing - please post a reply in this thread (Hi, posting to enable PM feature) and you should get an access to private messages.
Please keep in mind:
- There is no additional charge for 4K DVR. However, there is a charge for a DVR service, so if you currently don't have a DVR service and would like to receive a 4K DVR box - we will need to add this charge to your account. We discuss billing information (including rates and prorated charges) only in private messages.
- You will need to return your current DVR box back to us as soon as possible. Otherwise, you will get an additional DVR cable box charge. You can do it at any UPS location or XFINITY stores.
Thank you
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@ffitzgerald39 - My apologies for the miscommunication. If you have a premium Netflix subscription that allows you to watch a 4K content and you use the Netflix app on our XFINITY cable box - you have to have an X1 4K DVR box to view the 4K content. If you would like to get one, please send me a private message with your full name, address, and a phone or account number.
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@yamato72 wrote:
The current implementation of ARC, with current generation TVs, only support 2-channel PCM or 5.1 lossless (always Dolby Digital but could also be be DTS), same as Toslink.
There certainly *could* be a hardware or cable issue with your Toslink connection, but the audio signal would be the same over Toslink or ARC via HDMI.
currently if the set top box is an xg1v4 and all of the upstream to the TV and back to receiver is hdcp 2.2 then dolby Atmos etc that can not be delivered on toslink as well as HDR. We so far do not have a Comcast employee available to the boards that know all the 'insides' and codecs and specs of the xg1v4.
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after making at least one post, you can then PM.
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Right now the only 4K available using the DVR is Netflix (you pay extra for Neflix & 4K Netflix) and around 100 hours still available from 4K from Winter Olympics.
If you already have high-speed Internet from anyone, you can use the built-in apps found on your television. There are thousands of hours of 4K, 4K / HDR, and 8K /HDR, that are free on You Tube (You Tube Red 4K additional cost). You can also get Netflix 4K using the Netflix app on your tv.
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Hi Sean008 -- I can help with getting you a 4K box. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will have a box shipped to you.
Click my name (ComcastZach) and click Private Message Me.
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@yamato72 wrote:
Regarding the location of (or supposed lack of) an IR receiver on the gen4 box, it is there, bottom right as you are looking at the front of the box. It is sandwiched in the slot between the faceplate and the bottom so the vertical angle from which you can point an IR remote is pretty terrible.
I use a Harmony hub which was on a table across the room from my TV and surely blasted the whole wall since it had no trouble controlling the TV, AVR, AppleTV, BD player, and Xfinity gen3 box. Switched to the Gen4 box and it would not play nice (yes I disabled RF mode first). The only way to get the Gen4 box to respond to an IR remote was from the floor, basically 0* vertical angle to the box. Even putting the Harmony hub on the floor wouldn’t work.
Suffice to say, they really want you to use only the voice remote, to the detriment of us with more than a TV, sound bar, and cable box in our living rooms.
I finally got my Harmony hub to work by putting it on the shelf with my gear and adding an IR mini blaster routed up by the bottom of the TV. Again every component on the shelf was fine with the Harmony hub placement except for the Xfinity box. By pushing the hub out past the edge of the shelf, sliding the Gen4 box back a couple inches (and perching it up on top of 2 other components), AND increasing the “repeat time” on the hub (how many times it blasts the signal when a button is pressed on the Harmony remote), it began to work pretty reliably.
Honestly, this should not be this hard.
Having the X1 cable-box sitting right on the top of your PS4 box may not be advisable. The X1 boxes get very hot if not properly ventilated. You may end up frying the PS4 box.
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FYI, I was able to request the 4k box by going to Comcast Chat Support, and placing my order there.
I got the box via UPS the next day. 
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HD box is 9.95/month a DVR HD box (or 4k) is 19.95/month.
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Can anyone here who has had sucess viewing the 4K Olympics, let me know which Xfinity Internet service they are paying for, or which one did the Comcast rep. recommend to you.
Thank you.
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@MNtundraRET wrote:
Can anyone here who has had sucess viewing the 4K Olympics, let me know which Xfinity Internet service they are paying for, or which one did the Comcast rep. recommend to you.
Thank you.
the internet is not used for 4k of the Olympics. The on-demand was sent by internal servers over Comcast's own internet and did not use a customer's modem at all.
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@Rustyben wrote:
@MNtundraRET wrote:
Can anyone here who has had sucess viewing the 4K Olympics, let me know which Xfinity Internet service they are paying for, or which one did the Comcast rep. recommend to you.
Thank you.
the internet is not used for 4k of the Olympics. The on-demand was sent by internal servers over Comcast's own internet and did not use a customer's modem at all.
So what you are saying is that I would not be required to get Comcast Internet if I were to replace my Cisco HD cable-box for the current X1 box and 4K DVR.
That would mean anyone with a cheaper 4K tv (without built-in apps) would not even be required to have Internet service if they have been living without it.
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Rustyben misunderstood what you’re asking. Like I told you in another thread, you need Comcast Internet to get an X1 box. Doesn’t matter what speed tier.
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@ComcastAndrew wrote:
Rustyben misunderstood what you’re asking. Like I told you in another thread, you need Comcast Internet to get an X1 box. Doesn’t matter what speed tier.
The speed tier matters for 4K. Comcast has mentioned 50 Mbps. So which tier covers that? Performance Pro? Blast Pro?
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@ppeter78 wrote:
HI I am an x1 user and I have been from the very beginning for about 4 maybe 5 years now I was one of the first installs in south Florida the techs said I was their first x1 setup which took days. I was <snip>
please see this post for info (in customer service thread) http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3054605/hi...
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@MNtundraRET wrote:
@ComcastAndrew wrote:
Rustyben misunderstood what you’re asking. Like I told you in another thread, you need Comcast Internet to get an X1 box. Doesn’t matter what speed tier.The speed tier matters for 4K. Comcast has mentioned 50 Mbps. So which tier covers that? Performance Pro? Blast Pro?
That wasn't the question that you asked. Are you referring to 4K on personal devices? Performance pro should cover you
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@ComcastAndrew wrote:
@MNtundraRET wrote:
@ComcastAndrew wrote:
Rustyben misunderstood what you’re asking. Like I told you in another thread, you need Comcast Internet to get an X1 box. Doesn’t matter what speed tier.The speed tier matters for 4K. Comcast has mentioned 50 Mbps. So which tier covers that? Performance Pro? Blast Pro?
That wasn't the question that you asked. Are you referring to 4K on personal devices? Performance pro should cover you
I am talking about 4K on a 65" tv. I never watch tv on any smaller devices.
Andrew; I know you own a 4K television and Rusty dosn't yet.
It would be less confusing to just tell me what cable-boxes your currently have, and what Internet level you use to watch 4K Olympics, or 4K Netflix over the 4K DVR. That is really all I have been trying to figure out. I know you have been able to watch these successfully.
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@kmwtwin2 wrote:
Right now I have one X1 DVR and 3 small recievers, and I have a 4K TV but it's not using the main X1 DVR box. Can I upgrade just that box to 4K and not pay for an additional DVR? Or if I need to replace the main DVR, can I keep all my recordings? Again I only have one 4K TV so I just want to upgrade one as opposed to the 4 I have.
the only announced X1 device that is 4K capable is a DVRso you would have to upgrade that device to a DVR that is attached to the 4K TV. note that one of your 'smaller' boxes should be swapped for an XG2 if you don't have one so the other smaller boxes can use a tuner from the XG2 instead of your DVR.
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Mntundraret, the 4K dvr and it’s offerings have nothing to do with internet speeds/service. You just need Comcast internet to get the X1 boxes. It will work the same with the lowest internet speeds or the highest.
Internet speeds and watching 4K on your personal devices is something totally different.
Internet speeds and watching 4K on your personal devices is something totally different.
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@Dale51 wrote:
I just came back from your store they dont have the new 4k dvr boxes can i get the ok to pm one of the comcast people to give all my info so you can send me the new box for my 4k tv?
do you have Netflix with 4k option turned on?
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Important message for all future requests: When you send me a private message with your account information please identify your full name and if you are an account holder; if not, please identify the name of the account holder; please provide the full address as it listed on your billing statement. It is really important and it would save us a lot of time. Thank you all in advance
@dreborn - I see that my colleague ComcasrAmir replied to your request in a private message.
@Xfact0r39 and @hokey777 - Please let me know if you still have issues with PM.
@paolodeluna and @dacorral915 - Got your message and replied back.
@Pharrell - In order to get a 4K DVR box you have to have a DVR service. Send me a private message with your full name, address, and a phone number associated with your account and I will provide you prices.
@Dale51 - Feel free to send me a private message with the required information (full name, address, phone or account number).
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