New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
cldlhd
Contributor
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485 Messages
7 years ago
How do you find 4k on Youtube with the xg1v4? I've been watching Youtube in 4k on my TV"s app.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
7 years ago
Did you purchase a 4k compliant HDMI cable to connect between the 4k DVR and your television? Comcast has not been supplying a 4K HDMI cable.
Also; how do you know your Sony AV box can pass a 4K signal? If the manual does not specifically say so, it cannot pass anything over 1080p. There is no reason you should not get You Tube for 4K programs if you are set up correctly.
The You Tube app will show a "4K" heading off to the right of "Recommended" and other headings, if it recognizes you television as 4k. You can also type in the search field (above the Headings): "4K HDR test patterns" to use for video adjustments, or show you actually viewing 4k or HDR signals.
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bdhart64
Frequent Visitor
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8 Messages
7 years ago
The XG1v4 boxes are definately doing the 4k on Youtube now. It is the first thing I checked out when I got the box in November.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
7 years ago
You did what I was going to suggest. There may be some bugs in Comcast's interface used for You Tube. Their Netfix version seems to be working better now. Check out the You Tube test patterns to compare the two ways of viewing 4K on You Tube.
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pgoldberg
Contributor
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113 Messages
7 years ago
Comcast in the kit I received supplied an HDMI cable. I can select 4K 60fps. and my TV when I press the info button shows it is receiving a 4K signal. I tried a system reset and YoutTube still is in the 1080p mode. Also if YouTube detects 4K one of the top columns should have a 4K category. I get 4K HDR through my Sony Blu-ray player on YouTube and the 4K Blu-ray discs.
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cldlhd
Contributor
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485 Messages
7 years ago
I'm still not getting 4k on the youtube app, not sure why it wouldn't detect the TV as its an LG 4k Oled and thexg1v4 is plugged directly into the TV with a good audioquest hdmi cable
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Cydeweyz
Contributor
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75 Messages
7 years ago
What are the video settings on the XG1V4?
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Rustyben
Expert
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24.6K Messages
7 years ago
only netflix in UHD is currently 4k streaming for the X1.
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cldlhd
Contributor
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485 Messages
7 years ago
Thanks
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cldlhd
Contributor
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485 Messages
7 years ago
16:9, 2160p60 UHD.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
7 years ago
Thank you Rusty. I was not aware the Comcast app for You Tube was not handling 4k streaming yet.
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CCChe
Official Employee
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6.9K Messages
7 years ago
Hi Heather138,
I can check to see if we have any 4K boxes available in your area. If so, I'll submit a request to have one shipped. To protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.
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Thoward3344
Regular Visitor
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2 Messages
7 years ago
I would like to put an order in for the 4K box as well, but since I'm a new user I can't send private messages. Can I get any help?
Thank you
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Thoward3344
Regular Visitor
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2 Messages
7 years ago
Nevermind, I can send private messages now!
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bandit1939
Regular Visitor
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3 Messages
7 years ago
I just received my new XG/V$ box from comcast, how do I connect my Yamaha RX-V375 to it so I can get surround sound. I have both remotes ( Vizio 4k tv) programmed. The tv remote works ok, but the Yamaha remote can control the amp features, but not sound? Am I missing a connection somewhere?
Walt
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