Community Forum
It could be one of your neighbors if you don’t have a POE filter. The POE filter keeps your service in house, and neighbors out.
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
I Escalated your problem "Terri B"
Don't be surprised if they ask you to exchange the old DVR for another one. You might loose some old save programs. I assume you already tried resetting all of your boxes. Not just the DVR, to see if it fixes the problem. 
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@MNtundraRET wrote:
I Escalated your problem "Terri B"
Don't be surprised if they ask you to exchange the old DVR for another one. You might loose some old save programs. I assume you already tried resetting all of your boxes. Not just the DVR, to see if it fixes the problem.
============
No way we will exchange our DVR. Its always 45% or more full . We will deal with the pop up menu if we have to rather than go thru not having our saved programs. My hubby goes to bed early and so we record almost everything. We don't have any other boxes to reset...just have the one DVR box and it works perfectly. Only change we made lately is getting a new voice remote two weeks ago. Hmm?
I would replace the remote again before replacing the DVR
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Hello, TerriB! Thank you for reaching out here regarding the banner. I can definitely take a look at this further with you to see what's going on! Please send me a PM with your first and last name to get started.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello, Sc0tt89! Feel free to also send me a PM, I'd love to help troubleshoot this issue with you!
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Rhed wrote:
I have exact same problem. Menus pop up and cycle On their own. Eg:
Troubleshooting
Last Watched
Guide
Guide Search
either a remote (pull battery out of each to determine problem remote) has an issue or there is someone playing with the TV remote app while that TV's name is selected. the set top box doesn't respond directly to remotes/app it goes to a server and then the server directs the box's action.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Rhed wrote:
Just had service call by Senior Tech. His theory is it’s a Bluetooth issue with the X11 remote. Something corrupted in the circuitry perhaps. So he replaced with X15 remote and a new ancillary box just in case. So far, so good!!! This form is a little hard to search but I also noticed today that TerriB question said problem resolved by reprogramming the “setup“ on the X11remote.
I think you could accidentally trigger some setup mischief if you slept on the remote and inadvertently pressed the right combination of buttons, in sequence. So there’s that.
So, the upshot is in my decidedly non-expert opinion, try to reprogram the set up function on the remote ( which pairs the Bluetooth on the remote with the Bluetooth in the TV) and if that fails, get an X15 remote (and maybe a new box for “insurance”).
the remote is not bluetooth RF it uses a variation of z-wave (low power home automation) per previous posts on the forum.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
