we upgraded out tv to a basic 4K tv to get a better picture quality with the X1 cable box. The picture quality is terrible. YouTube has a better picture quality when streaming to the tv. The setting is set for 1080 16:9 and I still see a black bar top and bottom. The picture quality is not even HD. We have basic expanded service. Is anyone else having issues with picture quality? Do I need a different cable box for the Tv? It's hooked up via HDMI from the box to the TV. Any help would be appreciated to get a better picture on the new tv.
Hi @Ervtoth , thank you for reaching out to us here on our forums. I can help you with your aspect ratio which is causing the screen to look the way it does. Do you have your Xfinity remote near you. Try these steps below.
@ComcastAshley We have tried all these settings and had multiple signal tests sent to the tv from chat and phone calls with no luck. I now have to pay $59 to have a service technician come out on Saturday to look at this issue. I think there is a problem with the line, not the TV and X1 box. The picture quality on the old tv and new tv is the same. The old tv was a 1080 hooked up to a digital antenna and had a better picture than what I am getting now.
adding... except for a cathode ray picture tube (old analog) use 1080p never 1080i as the conversion process destroys the picture data and forces the flat panel digital display panels to convert back to 'p' (progressive).