About ComcastAshley

Hi @Wavsnsun I would be happy to help and look into your audio concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastAshley," and then click send a message ... View more

I would be happy to help and look into your channel concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastAshley," and then click send a message ... View more

Hi @Doodle, if you still need assistance please send us a private message.  ... View more

I would be happy to help and look into your credit concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastAshley," and then click send a message ... View more

@amybth We are here if you decide to change your mind and would like our assistance. ... View more

Thank you for reachinig out @char214 to our forums. Customers are able to purchase additional Cloud DVR storage hours via Premium DVR tiers of service, with or without DVR equipment in the home. Premium DVR tiers can be purchased through an agent*, and Xfinity X1 customers in certain Divisions are able to upgrade from an existing tier of DVR service through their X1 TV Box. Pricing varies and will be shown through the device or provided by specialist.  ... View more

I apologize @Jcureno for the inconvenience and hope you continue to be apart of our Xfinity family as we do value you. We can help with making changes and or cancellations of your account. I am unable to confirm the reason why you can't make the internet speed change until we access your account. You may send me a private message so I can take a look and or proceed with account cancellation per your request. I am here to help!    send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastAshley," and then click send a message ... View more

Hi @Jcureno, thank you for reaching out to our Xfinity forums. I am happy to know you utilize the online application and or website to make changes to your account. Some changes would need to be done with a specialist for security reasons as well as making sure the account is eligible for certain changes like upgrading or downgrading services as well as moving.  ... View more

I would be happy to help and look into your credit concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastAshley," and then click send a message. ... View more

Hi @brad92960, Thank you for providing a brief description of your concern. I understand the frustration when it comes to billing. No one likes a higher bill which can put budgeting out of wack. Especially during these times. I would be happy to help and look into your concern. Send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastAshley," and then click send a message ... View more

Hi @ThaoN, I would be happy to help and look into your credit concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastAshley," and then click send a message ... View more

Hi @Auoilei, thank you for reaching out to our Xfinity forums. I would be happy to help and look into your credit concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastAshley," and then click send a message ... View more

Hi @DDR4040, please  send a private message and we can assist you further with your account.  ... View more

Thank you @Tmacec for providing a brief description of your concern. I understand the frustration when it comes to billing. No one likes a higher bill which can put budgeting out of wack. Especially during these times. I would be happy to help and look into your concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastAshley," and then click send a message ... View more

Hi @Joshuahgonzalez, Thank you for reaching out to our forums. I would love to go over your credit concern regarding the days you had service issues. Send me a private message with your full name (and the account holder's name if different from you).    To send me a private message, click on my name, ComcastAshley ... View more

Hi @commanguy, I apologize for the troubles you are having with your data usage meter. I thank you for reaching out to us here on the forums so we can help! Are you unable to see your data usage through the Xfi app?  ... View more

Hi @LRS3, thank you for reaching out to us on our Community forums! All promotions are sent via email, commercials and or placed on the Xfinity Website https://comca.st/3jYsedb.  ... View more

Hi @Reggit1969, Thank you for reaching out to us on our community forums. I am sorry to see you are having tv connection issues. The error message RDK-03033 you are seeing refers to tv picture issues. To resolve this issue, you may need to restart your TV Box. For more information, please see Restart Your X1 TV Box. https://comca.st/3pvZZ6E   There are different ways to restart.   Learn about the options you have for restarting your TV Box, as well as how restarting will impact your X1 On-Screen Guide, settings and recordings: Restart from My Account Online Restart from the Xfinity My Account App Restart from the Help Menu Restart Using the Power Button Restart from Device Settings I love the My Account app for troubleshooting this error code because it will also send an account refresh which what we would do on our end. Please try the app and let us know if it removed the error code/message. ... View more

Hi  @agoonee, thank you for reaching out to us on our forums. Please contact Xfinity customer care as when your phone is unlocked a 6 digit pin is given. You would provide that pin to the new provider showing the phone is unlocked.  ... View more

We love when our customers provide feedback! Thank you for reaching out to our forums to let us know an awesome idea. In the meantime, you can use the voice feature to take you to all the channels that are your favorite in one straight shot! If you have any other questions and suggestions please feel free to reach out here as we are here to help and forward all feedback.  ... View more

Thank you for visiting the forums! We would like to help and look into your service concern. We understand the importance of a steady connection for work and school. Please send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address.    To send me a private message, click on my name, "ComcastAshley," and then click send a message. ... View more

Hi @billtagg, are you trying to change the font for your Xfinity email?  ... View more

Hi, thank you for reaching out to us @WingKwok1! We are able to help you here if you have questions.  ... View more

Hi @Ervtoth , thank you for reaching out to us here on our forums. I can help you with  your aspect ratio which is causing the screen to look the way it does. Do you have your Xfinity remote near you. Try these steps below.    Press the xfinity button on the remote. Select HDMI Setup, then press OK. Select TV Output Resolution. Depending on your TV, not all options will be available. To use the recommended output setting, select Auto. For an SD TV, select 480i. For an HD TV, select 1080i or 720p. Select Apply within 10 seconds. If you lose the picture, the resolution will automatically go back to the last setting in 10 seconds. Next, select the TV Aspect Ratio. If 1080i or 720p is being used, only the 16:9 option will be available. To use the recommended aspect ratio setting, select Auto. For a square-shaped TV, select 4:3. For a rectangular-shaped, widescreen TV, select 16:9. press exit on the remote ... View more

Thank you for reaching out to our Forums page. We would love to help with your service and credit concern. Please  send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address.   To send me a private message please, click on my name, "ComcastAshley," and then click send a message ... View more

Hi @fcgjr49 thank you for reaching out to us here on the Forums. We would love to help sort out what's going on with your box. I see swapping your box the last time resolved the issue. Seeing that techs have provided new wiring and checked the service. I would suggest swapping the box.  ... View more