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Ervtoth · ‎02-10-2021

@ComcastAshley We have tried all these settings and had multiple signal tests sent to the tv from chat and phone calls with no luck. I now have to pay $59 to have a service technician come out on Saturday to look at this issue. I think there is a problem with the line, not the TV and X1 box. The picture quality on the old tv and new tv is the same. The old tv was a 1080 hooked up to a digital antenna and had a better picture than what I am getting now.

Ervtoth · ‎02-09-2021

we upgraded out tv to a basic 4K tv to get a better picture quality with the X1 cable box. The picture quality is terrible. YouTube has a better picture quality when streaming to the tv. The setting is set for 1080 16:9 and I still see a black bar top and bottom. The picture quality is not even HD. We have basic expanded service. Is anyone else having issues with picture quality? Do I need a different cable box for the Tv? It's hooked up via HDMI from the box to the TV. Any help would be appreciated to get a better picture on the new tv.

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Re: X1 and new 4K tv

X1 and new 4K tv