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X1 Technical Issues

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Re: X1 Technical Issues

Why do IFTTT notifications show up on the top right and bottom of the screen now?

Any way to turn off voice notifications? Voice notifications are turned off on all boxes but theyre still showing up, for the past couple of weeks now.
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Re: X1 Technical Issues

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Re: What to expect from second try with X1

Hello All, 

 

If anyone still needs assistance with their X1 box, please let me know!


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Re: What to expect from second try with X1


@CCKenF wrote:

Hello All, 

 

If anyone still needs assistance with their X1 box, please let me know!


Hi KenF, we have a   PA PX013ANM that when you first turn on the TV, you can sometimes rewind and watch the buffer, and other times there is no buffer (even though you just turned on the tv and haven't changed the channel, etc.).  Is there a setting or something else we can do to make the buffer always accessible?  Thx

 

In addition to that unit our setup has -

1 PA PX032ANI

1 CI CXD01ANI

1 PA PX013ANM

1 PC PXD01ANI

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Re: What to expect from second try with X1

Tctc, how long has this been going on? I see that your area is currently under some maintenance that is expected to resolve around 8pm tonight. I quickly scanned your account and see that our maintenance teams have been out in your neighborhood over the last few days working on some video issues in the area in general. I'm heading out of the office soon so I will reach out to you next week when I return to see if you saw any improvement. 


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Re: What to expect from second try with X1


@CCKenF wrote:

Tctc, how long has this been going on? I see that your area is currently under some maintenance that is expected to resolve around 8pm tonight. I quickly scanned your account and see that our maintenance teams have been out in your neighborhood over the last few days working on some video issues in the area in general. I'm heading out of the office soon so I will reach out to you next week when I return to see if you saw any improvement. 


We've had some pretty serious connection issues over the last few days, but I don't think it's related to the buffer issue.

The lack of buffer on that one box has been ongoing for at least a couple months.

I was wondering if it might have something to do with which box it is using for a tuner, and then maybe some recordings are also going on, and then someone turns on the tv and it switches to the other box that has tuners, and therefore is the same as changing the channel, and therefore no buffer.  Not sure if that makes any sense, does the X1 detect when a TV is turned on?

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Re: What to expect from second try with X1


@CCKenF wrote:

Tctc, how long has this been going on? I see that your area is currently under some maintenance that is expected to resolve around 8pm tonight. I quickly scanned your account and see that our maintenance teams have been out in your neighborhood over the last few days working on some video issues in the area in general. I'm heading out of the office soon so I will reach out to you next week when I return to see if you saw any improvement. 


Noticed this is happening on both the PA PX032ANI and the CI CXD01ANI  (not the PA PX013ANM).

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Re: What to expect from second try with X1

I think I get what you're saying. The answer to your question is yes-- sorta. It was a feature we rolled out in our beta labs where the X1 can detect if a TV is turned off--not necessarily when it turns on. 

 

I do see a few recorded timeouts on my end from each of your boxes which is a bit unusual. I'd like to provision your cable box, especially the DVR, to see if we see any change. When can I do so? 


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Re: What to expect from second try with X1


@CCKenF wrote:

I think I get what you're saying. The answer to your question is yes-- sorta. It was a feature we rolled out in our beta labs where the X1 can detect if a TV is turned off--not necessarily when it turns on. 

 

I do see a few recorded timeouts on my end from each of your boxes which is a bit unusual. I'd like to provision your cable box, especially the DVR, to see if we see any change. When can I do so? 


Is that like resetting it?  I'm not at home, but you can do that any time.

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Re: What to expect from second try with X1

Sweet. I just sent the signals and only had an issue with one of them. When you get home, let me know if you see any changes. 


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Re: What to expect from second try with X1


@CCKenF wrote:

Sweet. I just sent the signals and only had an issue with one of them. When you get home, let me know if you see any changes. 


I'll check it out, thanks.

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Re: What to expect from second try with X1

No problem tctc. If you could do me a favor and restart the cable box before testing it out--that would be awesome. I'll check on you in the morning. 


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Re: X1 Technical Issues

Hey tctc, did you notice any change last night? 


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@CCKenF wrote:

Hey tctc, did you notice any change last night? 


Hi Ken, I didn't notice, it's my wife that generally uses that tv, so I'll check with her and have her try it out today.

 

 

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Re: X1 Technical Issues

Cool tctc, sounds good, let me know. 


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Re: X1 Technical Issues

Any change tctc? 


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@CCKenF wrote:

Any change tctc? 


Tried 3 boxes, 2 out of 3 still showed the issue.

When I turned the tvs on, as soon as I hit rewind the channel kind of blinked, basically re-tuning to the same channel, and then the buffer was gone.

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Re: X1 Technical Issues

Bummer. Did you restart the boxes after I sent the signal yesterday? That was one of the problems I had on my end which may point to an underlying issue, tctc. 


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@CCKenF wrote:

Bummer. Did you restart the boxes after I sent the signal yesterday? That was one of the problems I had on my end which may point to an underlying issue, tctc. 


yes, re-started all of my boxes after the signal

 

will try to test again tonight

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Re: X1 Technical Issues

OK cool, tctc. I'll send a soft hit to the cable boxes just in case. Let me know if you see a change. If not, we may have to get out there to check things out in person. 


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Re: X1 Technical Issues

Were you able to test again last night tctc? 


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@CCKenF wrote:

Were you able to test again last night tctc? 


All 3 non-dvr boxes show the same behavior.  When you first turn the tv on, if you try to rewind the channel "re-tunes", so no access to buffer. Access to buffer then begins right after that.

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Re: X1 Technical Issues

OK. I want to make sure I'm understanding your issue completely. Are you referring to the cable box being on when the TV is off and then trying to rewind when you turn on the TV? Or is the box off when you turn the TV on and try to rewind? 


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@CCKenF wrote:

OK. I want to make sure I'm understanding your issue completely. Are you referring to the cable box being on when the TV is off and then trying to rewind when you turn on the TV? Or is the box off when you turn the TV on and try to rewind? 


Boxes are always on.  Only TV off. 

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Re: X1 Technical Issues

Hmm. OK I've checked the MoCa network connections and everything looks fine. There have been a few box errors over the last few days, though. I'd like to send a tech to your home to check out things in person. When would be a good time, tctc? 

 

 


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Re: X1 Technical Issues

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks

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Re: X1 Technical Issues


@CCKenF wrote:

Hmm. OK I've checked the MoCa network connections and everything looks fine. There have been a few box errors over the last few days, though. I'd like to send a tech to your home to check out things in person. When would be a good time, tctc? 

 

 


Hi Ken,  Thanks but I was hoping it was some kind of setting or maybe something that you could fix remotely.  If it's somethig that's part of my other ongoing issues I don't want to bother.  I've had maybe 25 techs out over the last 2.5 years trying to fix my intermittent and general slowness issues to no avail.  We've been told there isn't anything else they can do (but revert to the pre-X1 platform), so we're currently just dealing with it.  If someone can come up with a plan of action I would love to have the type of service that many folks on this forum claim to have, but for now I'm just living with the errors and delays.

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Re: X1 Technical Issues


@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...

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Re: X1 Technical Issues


@tctc wrote:

@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.

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Re: X1 Technical Issues


@TerriB wrote:

@tctc wrote:

@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...

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Re: X1 Technical Issues


@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.

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Re: X1 Technical Issues


@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...

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Re: X1 Technical Issues


@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?

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Re: X1 Technical Issues


@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

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Re: X1 Technical Issues


@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

 

 

The info button does not trigger the progress bar.  From what I can tell only exit,  FF/Pause/RW triggers it to show up.

 


 

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Re: X1 Technical Issues


@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

 

 

The info button does not trigger the progress bar.  From what I can tell only exit,  FF/Pause/RW triggers it to show up.

 


 


what about the     OK or up

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Re: X1 Technical Issues


@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

 

 

The info button does not trigger the progress bar.  From what I can tell only exit,  FF/Pause/RW triggers it to show up.

 


 


what about the     OK or up


Ok does it and down does it but not up. Still not sure about the progress bar/buffer correlation.

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Re: X1 Technical Issues


@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

 

 

The info button does not trigger the progress bar.  From what I can tell only exit,  FF/Pause/RW triggers it to show up.

 


 


what about the     OK or up


Ok does it and down does it but not up. Still not sure about the progress bar/buffer correlation.


Was just explaining the behavior that I see.

when i press OK there is some red line to the left showing that there should be some buffer.  but then when i try to rewind, it doesn't let me access the buffer

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Re: X1 Technical Issues


@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

 

 

The info button does not trigger the progress bar.  From what I can tell only exit,  FF/Pause/RW triggers it to show up.

 


 


what about the     OK or up


Ok does it and down does it but not up. Still not sure about the progress bar/buffer correlation.


Was just explaining the behavior that I see.

when i press OK there is some red line to the left showing that there should be some buffer.  but then when i try to rewind, it doesn't let me access the buffer


I believe you!!! I sure hope they can figure it out for you.

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Re: X1 Technical Issues


@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

@tctc wrote:

@TerriB wrote:

ComcastKenF   This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv.  Is there supposed to be one?  Thanks


Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)?  I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes.  Even though when you first turn them on you can see the bar going back, as if the buffer is there...


tctc, as I stated above I only have one DVR...no satellite boxes.  Yes I have the buffer when I change channels and always have but  never had the buffer when first turning on the tv.


Maybe I'm wrong and don't have buffer immediately on my main DVR, I'll check again...


tctc,  I must apologize.  It seems that we do have the buffer on the channel that is on screen when first turning on the tv BUT not always. My hubby said at times he has tried to go back when he turns on the tv first thing and sees something on the news he wants to see but not always. He never told me about it. He doesn't always turn on the tv while getting ready for work though.  Over time I have sometimes tried to reverse  but never thought much about it frankly when it didn't work. After the last several posts on your issue I turned the tv on when I first got up two as I always do and two days in a row there was no buffer. I turned off the tv and turned it back on....still no buffer. However this morning there was a buffer and when I turned tv off and back on....still a buffer. Tis a puzzlement for sure.


Have you noticed a similar behavior - what I see is, there seems to be a buffer (if you just hit info/ok button), but as soon as I press rewind, it appears to "re-tune" to the same channel, and then the buffer is gone...


I don't understand...what happens when you hit info/ok? I am not clear as to how that would show the buffer in action?


Not at home now so I could be wrong, but I'm pretty sure there's a button you can press that doesn't erase the buffer, but brings up the progress bar.  And you can see that the progress bar goes back somewhat, like it normally would later on after the TV has been on for a while.  But as soon as you attempt to rewind it "re-tunes" and goes away...

 

 

The info button does not trigger the progress bar.  From what I can tell only exit,  FF/Pause/RW triggers it to show up.

 


 


what about the     OK or up


Ok does it and down does it but not up. Still not sure about the progress bar/buffer correlation.


Was just explaining the behavior that I see.

when i press OK there is some red line to the left showing that there should be some buffer.  but then when i try to rewind, it doesn't let me access the buffer


I believe you!!! I sure hope they can figure it out for you.


Actually I may have been wrong, last night when I pressed the OK button it retuned right away before I could see the buffer.  Either way, no buffer on turn on for boxes that I'm pretty sure are supposed to have buffer...

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Re: X1 Technical Issues

Hey tctc and TerriB, I tried this on my cable box in the office and I have buffer when I turn on the tv. I can rewind successfully the previous couple hours (?) of content when the TV was off. One thing we haven't tried is comparing system settings just to make sure we have similar activated options. 

 

Tctc, the firmware on your DVR boxes look good and are up to date. I did run a health check on one of your DVR boxes and there was slow packet traffic on some tunnels. Additionally, there are a few T3 timeouts on both boxes (and your modem for that matter) which are a little concerning. Often time, this timeouts represent connectivity issues from the network which might be an indicator of why you aren't seeing the buffer. 


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Re: X1 Technical Issues


@CCKenF wrote:

Hey tctc and TerriB, I tried this on my cable box in the office and I have buffer when I turn on the tv. I can rewind successfully the previous couple hours (?) of content when the TV was off. One thing we haven't tried is comparing system settings just to make sure we have similar activated options. 

 

Tctc, the firmware on your DVR boxes look good and are up to date. I did run a health check on one of your DVR boxes and there was slow packet traffic on some tunnels. Additionally, there are a few T3 timeouts on both boxes (and your modem for that matter) which are a little concerning. Often time, this timeouts represent connectivity issues from the network which might be an indicator of why you aren't seeing the buffer. 


Hi Ken, thanks for looking into it and trying to help.

Yes, I have had connectivity issues since I got X1 in October of 2014.  Slower server response than what others describe almost all of the time, intermittent error messages, and internet drops on a regular basis.  Have had all my equipment replaced at least once, cables re-run, and work done on the drop.  No one has been able to figure out the issue, or combination required to get it going well.  Almost all reps and techs have been super nice, and very confident they could help, but alas no luck so far.  I keep hoping one day maybe something in my local area will change, or a new upgrade will come out and I'll get a better experience.

 

Last night there wasn't a buffer after exiting a show on the DVR.  That seems to be normal behavior after exiting On Demand (why I don't know), but usually have buffer after exiting a recording.

 

2 nights ago I had a bunch of old recordings show up in my listings.  Tried playing them and got an XRE-06026 error message.  Pretty annoying when you have several episodes of something like the Tonight Show recorded and you don't know which episode you left off on and have to try to play an episode, then get the error, and that kicks you out of recordings, then you have navigate back in, remember which episode that was, delete the episode, and repeat, until you find a real episode that's actually watchable and on the DVR...

 

Also, stunningly the delete error is still alive and well.  Looking forward to seeing what useless new updates are rolled out this month instead of fixing the current issues.

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Re: X1 Technical Issues

Tctc, those old recordings just randomly showed up? Were they on the cloud before? That error code came up for the Tonight Show correct? 

 

I think this is the first time I've heard about your issues with deleting. Are you able to delete some recordings but not others? Apologies if this is something I overlooked. 


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Re: X1 Technical Issues


@CCKenF wrote:

Tctc, those old recordings just randomly showed up? Were they on the cloud before? That error code came up for the Tonight Show correct? 

 

I think this is the first time I've heard about your issues with deleting. Are you able to delete some recordings but not others? Apologies if this is something I overlooked. 


Hi Ken,  Yes, maybe a dozen recordings just randomly showed up.  I rarely look at the cloud, so don't know, it's possible, as when I have checked the cloud in the past it rarely matches my DVR.  They're gone now.  I deleted a few of them that night, and then in the next day or so they were all gone again.

 

The delete issue is an ongoing issue that's widely discussed in the forums and as far as I can tell has affected almost everyone.  Certain recordings just don't delete, then generally, but not always, go away after a reboot.  Also sometimes it will show you have a number of episodes that is greater than the number that actually exist.

 

I'll try to attach a photo of the error message I received when I tried to watch the magically reappearing recordings, and one of it showing 6 episodes when there are clearly only 3.

 

 

 

IMG_8252.jpg
IMG_8251.jpg
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Re: X1 Technical Issues

Tctc,

That's pretty weird. Do you remember the other shows? I'd like to check if they're still on the cloud (if they ever were). 

 

Gotcha, thanks for catching me up on the deletion issue. Is this something that persists even after a cable box exchange?

 

I just sent a signal to address the XRE-06026 code. The Today Show wasn't listed so I couldn't push it to that exact program so I sent it to all programs instead. 


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Re: X1 Technical Issues


@CCKenF wrote:

Tctc,

That's pretty weird. Do you remember the other shows? I'd like to check if they're still on the cloud (if they ever were). 

 

Gotcha, thanks for catching me up on the deletion issue. Is this something that persists even after a cable box exchange?

 

I just sent a signal to address the XRE-06026 code. The Today Show wasn't listed so I couldn't push it to that exact program so I sent it to all programs instead. 


Thanks.

 

The cloud looks like it matches my DVR right now (although it says 72% full, when I'm sure I'm only at twentysomething on the DVRs, but that's a separate known issue that apparently won't be resolved).  The recordings disappeared, probably after the next reboot.

 

From what I've read, everyone on the forums has the deleting issue intermittently, haven't heard of anyone changing boxes and it going away.  The recording isn't on the box any more, if you try to play it you get an error message, so it's a server side issue.

 

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Re: X1 Technical Issues

Ken, look up 'ghost deletes' in the forums. This is a very old problem and it is getting worse. Rarely in the last two weeks have we been able to delete any recorded show after we watch it unless we use 'sync dvr'  as a work around which I am getting tired of doing or wait overnight. If we try to bring the show back up from the list to try to delete again it tells us the DVR is not working right now...yadda yadda.  Incorrect! Nothing wrong except to delete shows. Have tried more than one way to delete but nothing works. Like I said...age old problem and never been fixed. Sometimes it appears to be better but lately I can't even think of a show that I have been able to delete 'on command'.  Seems like such a simple task doesn't? We end up with a long list of 'blue lined' watched shows and its really annoying.

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Re: X1 Technical Issues

Tctc, I have heard from a few customers about the percentage mismatch issue for the cloud DVR and box DVR. If no recordings are missing from the cloud vs the native box, that is a good sign. The Cloud storage and native box can contain up to 60hours of SD programming. I know a few older boxes held 50 hours, if I'm not mistaken. Perhaps the mismatch comes from there? 

 

 

TerriB, did you ever exchange the box to remedy the deletion problem? 


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Re: X1 Technical Issues


@CCKenF wrote:

Tctc, I have heard from a few customers about the percentage mismatch issue for the cloud DVR and box DVR. If no recordings are missing from the cloud vs the native box, that is a good sign. The Cloud storage and native box can contain up to 60hours of SD programming. I know a few older boxes held 50 hours, if I'm not mistaken. Perhaps the mismatch comes from there? 

 

 

TerriB, did you ever exchange the box to remedy the deletion problem? 


There's a whole thread on the mismatch, which I believe is due to the calculation of Cloud storage being based on hours instead of file size, and a limited amount of storage being allocated to the Cloud, which is not related to your DVR capabilities, which in my case is high since I'm paying for 2 DVRs.  (A policy which makes no sense, your Cloud allocation should match what you're paying for on your DVR service.)