X1 Technical Issues

The "re-tune" bug seems to be gone, but replaced by one that's even worse.  Now instead of re-tuning right away, it just doesn't capture the buffer at all until you attempt to access it.  So you don't just miss the opportunity to rewind into something right away, but you also lose that ability much later, unless you remember to try to access it right away every time.

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@tctc wrote:

The "re-tune" bug seems to be gone, but replaced by one that's even worse.  Now instead of re-tuning right away, it just doesn't capture the buffer at all until you attempt to access it.  So you don't just miss the opportunity to rewind into something right away, but you also lose that ability much later, unless you remember to try to access it right away every time.

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my experience is only for an Xg2 and does what you describe as 'now' however I suspect it is the same issue as the problem remains for me in that when I attempt to hit 15 second 'backup' the screen blinks and then the progress bar thermometer appears with no buffer at all. That 'blink' is what I took to be a retune to same channel and then the buffer begins recording again. From my observation it is intermittent, and only happens for the first use after overnight system reboot. 

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@adammusic22 wrote:
Can somebody fix this closed captioning glitch? It's distracting. Changing the background to transparent will fix, but translucent background allows for easier reading.

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blame a human for that orphan pop-on box as it is part of 708 digital captions. The lines before that had settings that said how long a pop-on box will stay displayed if scroll of new boxes does not destroy (erase) it. It is more likely that an engineer is in process of changing from one digital feed via a 'face' (a to b) and began but didn't 'continue' the swipe to b at that moment. 

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@Rustyben wrote:

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@tctc wrote:

The "re-tune" bug seems to be gone, but replaced by one that's even worse.  Now instead of re-tuning right away, it just doesn't capture the buffer at all until you attempt to access it.  So you don't just miss the opportunity to rewind into something right away, but you also lose that ability much later, unless you remember to try to access it right away every time.

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my experience is only for an Xg2 and does what you describe as 'now' however I suspect it is the same issue as the problem remains for me in that when I attempt to hit 15 second 'backup' the screen blinks and then the progress bar thermometer appears with no buffer at all. That 'blink' is what I took to be a retune to same channel and then the buffer begins recording again. From my observation it is intermittent, and only happens for the first use after overnight system reboot. 

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It's not a bug. It's deliberate, and that is why Comcast won't acknowledge it. And because it is deliberate, it puts them in jepordy of a false advertising allegation, when they sold the system based on the ability to rewind live TV.

I work from home, and leave the TV running on a channel for background noise...like a news channel or some marathon TV show. If you do not interact with the settop box for 3 hours, it will retune and clear the buffer. Pressing any button to interact with the settop box will cause it to retune again, and begin recording to the buffer. (I also have the standard XG2 box with no DVR function.)

The reason I suspect why it does a retune, is that one or more of the tuners is setup to not use the buffer. So it tunes to the channel using that tuner when Comcast doesn't want to use the buffer. When you "wake it up" by pressing any button, it reverts to the tuner that is seyup to record to the buffer.

As with everything Comcast does, it is purely money-related. They don't want to have to replace flash memory due to excessive write-cycles.

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@adammusic22 wrote:
New ui issue :

Speaking into voice remote : "Baltimore Orioles", brings up team stats. then pressing OK used to bring you into the Orioles listings. Now , pressing OK goes to the live game. BUT it tunes to the regular extra innings SD game. PLEASE MAKE A VOICE COMMAND TO TUNE DIRECTLY TO THE ORIOLES MLB HD BETA CHANNEL.

Now i have to type baltimore orioles to get into the orioles listing then go down to the hd beta channel.

The initial team stats are a bad idea. Those should be accessible by saying "Baltimore Orioles Stats", not just by saying the team name.

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do you have your Xfinity button > Preferences > General > Auto-Tune to HD channels set to "ON"?

Yes it's happening constantly. Quite irritating. I also have an issue when I am watching the DVR and it asks if I want to watch the next available show in that series and after I say yes it starts but then goes back to live TV. 

I know this is old, but I just found out today that the X1 system reboots everyday you can go into settings and change the time maybe yours is set for 8pm every night. I wasn't aware of this till a tech told me and I went into my settings to change my time to 3-4 in the am. Good luck

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@driveway2 wrote:

So Comcast has evidently decided to go ahead and schedule malfunctions each Wednesday night around 8:00 pm EST.  This is the THIRD Wednesday night in a row that at 8:00 our main X1 box stops working.  Won't do a thing.  Can't even turn it off.  Have to pull the plug for at least 10 minutes and then hope that you only have to do it once.  So, anything we have set to tape at 8:00 on Wednesdays is toast.  Takes about a half hour to get it rest and running again.  Thanks, Comcast.  Tell me again why I'm paying you $200 a month?

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@adammusic22 wrote:
Will ghost recordings evet get fixed?

What seems to be the problem that its not fixed and remains an issue?

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I assume the problem is Comcasts priorities.

I had the "re-tune" bug going for every channel I tuned to all day long on Sunday, that was fun.

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@nicki777 wrote:

I know this is old, but I just found out today that the X1 system reboots everyday you can go into settings and change the time maybe yours is set for 8pm every night. I wasn't aware of this till a tech told me and I went into my settings to change my time to 3-4 in the am. Good luck

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@driveway2 wrote:

So Comcast has evidently decided to go ahead and schedule malfunctions each Wednesday night around 8:00 pm EST.  This is the THIRD Wednesday night in a row that at 8:00 our main X1 box stops working.  Won't do a thing.  Can't even turn it off.  Have to pull the plug for at least 10 minutes and then hope that you only have to do it once.  So, anything we have set to tape at 8:00 on Wednesdays is toast.  Takes about a half hour to get it rest and running again.  Thanks, Comcast.  Tell me again why I'm paying you $200 a month?

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I have mine set for 'necessary' reboot in the middle of the night but just yesterday it rebooted mid morning and this has happened before. This morning I saw something new , a beige window appeared and live tv was interrupted......."performing routine maintenance". It didn't completely reboot but never saw that message before.