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@JustinRivera wrote:
To start, my x1 xid-c is connected to my LG 1080p flat panel tv via HDMI cable, a good quality cable, gold ends, that is in good known working condition. I have no issues with any other peripherals connected to my tv, xbox, ps4, chromecast, and laptop all function with no problems. My typical daily usage for my x1 box in the bedroom is none during the day. But in the nightime, ill watch tv and then fall asleep with the tv on. I have powersaving enabled so after 4 hours, the box will turn off or "standby" and then my tv will detect no signal which it will cause it to turn off after 10 minutes of seeing no signal.
For about a week straight I've been having an issue where my x1 box would seem dead when I go to use it the next evening. Black screen, no sound, functionality with remote or anything. So I disconnect the power to it then reconnect, and usually that will fix the issue.
Then the weekend before christmas, I go to turn on my tv, and I get a blue screen. No audio or activity when remote is used. Pressing power on the box will turn it off. Then I get same issue when turning it on. Never had that issue before. I try unplugging the power cable method, and I feel a brisk of success because I get the "powering up, this may take a few minutes" screen. Then after about a minute, blue screen.
I felt as if my box malfunctioned. So I swapped it to another xid-c from a living room. Same exact issue. And the xid-c from my bedroom works fine in the living room! I've tried numerous hdmi cables (every hdmi cable in my house for that matter) and still have the same issue only with my tv. How is it that my tv is having issues with these boxes all of a sudden? I know the input/port is ok because I've tried my other devices with that port. And the xid is putting out a signal because if it wasnt, my tv would show a "NO SIGNAL" splash screen, not a blue screen.
I hooked up the xid to a living room tv attempted to changer the video settings, and then reconnect it to my bedroom tv, no luck. I've done this back and forth with different settings as well, same thing. I've even tried hooking it up via coaxial (which seems to display/sound ok, just in SD which is tough to watch going from HD) and changing the settings. But no luck.
I was able to access a menu that I found on here via exit, down down, 2. And can see that my hdmi is disabled. Is there any way to change that on my own?
I know the x1 system updates it's boxes on its own so I've waited it out in hopes that it was just a bad update. I've been browsing this forum for about two weeks on my free time in hopes for a resolution, but no luck. I hope it wasn't a software update that put my tv out of x1's minimum requirements. And Ilwe've had bad luck with xfinity's phone tech support and tech visits, so I would like to avoid that and save it as a definite last resort if necessary.
Please help
I'd suggest swapping two HDMI cables between boxes and see if the problem follows the cable. If problem doesn't 'move', temporarily swap (for example) the DVR and Chromecast HDMI ports and test both inputs to see if problem moves to the Chromecast device and DVR begins working.
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@dutchman203 wrote:I was just told after a Level 3 elevated problem, that the capacity to view Live TV, access On Demand and all DVR functions is no longer available to XFinity X1 platform subscribers if you are trying to access from outside the US. This function was available and functioning perfectly as recently as November 2016 when I was travelling for several weeks. There is also apparently no subscription add-on one can purchase to gain this access. The error message I receive when Itry to access is 102100.5 -Loading the specified resource has failed. Has anyone else had this problem - and is it correct that Comcast appears to have terminated a service without notification to subscribers, or a replacement product/functionality?
when you are in usa you can download up to 10 recordings that you can watch anywhere on that device.
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@gatoreagle wrote:
Seeing others Recently Watched, Recordings and Devices
Ever since I received X1 service a few months ago I have had the problems (on DVR and TV app) of "Ghost Recordings", seeing someone else's "Recently Watched", having items on my DVR mysteriously deleted, and being able to see other people's devices being tied to my account under "Manage Devices" in the app
I have called Customer Service numerous times. I have gotten another box. There was a Moca (POE) filter installed yesterday bc they thought that would stop it. I did the research and thought that too, but the problem still persists.
I've changed my login info twice and only I know the credentials. I am sick of this issue.
on another recent thread on the forum a comcast employee said to call in and ask for a level 2 tech (877-896-8678) and ask the level 2 tech to use the x-ray tool to de-provision all your mobile devices. At that point with you having already changed the password, no one else can log in to your account.
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swapping set top boxes temporarily in the home to test or swapping out the set top box at comcast would be the next tests I would try.
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@annhulsman4725 wrote:I have had nothing but problems with the x1 platform, picture will freeze, or it will stick on one channel and won't let you change the channel. I get error messages so many times a day, I'm so sick of calling tech help, they never help!!! I'm once more waiting for tech help to show up between 10 and 12. This is the absolute worst service ever!!! I want to get rid of their service but they will charge me to disconnect. As soon as I can I will change to another cable provider. Never again will I use xfinity1
hi, another customer here. What have you tried to get your bad signal fixed? You might want to call 877-896-8678 and ask the representative to run diagnostics on your signal levels for your set top boxes.
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@Skydave13 wrote:I have had Xfinity X1 service for about 6 months and am very happy with the service provided and the price. Within the last couple of months my X1 receiver keeps freezing at least once every other day. The picture freezes and I can change channels the audio will change to the new channel but the video picture stays the same, frozen. I have to do a refresh which takes about 10 minutes to get it to work again. I have not called support yet but if it gets any worse I will. Anything I should be doing? Any tips would be appreciated.
you are describing what happens when a DHCP (HD security system) has a failed handshake causing the sending device to turn off the video. Try swapping the ends of your HDMI cable (will change the cable stress and will scrape the connectors as the plugs are reversed. You could swap an HDMI cable from another device in the same way.
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@adammusic22 wrote:
ghost recordings are back. Started about a month or two ago. I have like 3-5 recordings a day that dont delete and hang around for a couple days.
Anyone else?
when your box reboots the ghost listings will disappear. To update immediately, press the xfinity button on the remote >> device settings >> sync DVR (now). Problem has never been fixed as far as I know.
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@Brian_D wrote:Same problem here...frozen video, but audio continues on...no channel change possible. Box still responds to "Settings"/"Help"/"Restart". Happens about once a week to our DVR (AX013ANM), and occasionally to our extra room small boxes (CXD01ANI), but I think technically that the DVR/main box feeds("IP tuner?") the extra room boxes anyway. A recent install (2.5 months ago), so signal should still be OK. Also, do the "system restarts" that happen every night about 3am really deliver fixes/updates or is it mostly a "preventative maintence" reboot? Is there a listing of current software versions for the various Comcast boxes to see if mine is up to date? Thanks.
what you are experiencing appears to be an HDMI security issue with HDCP handshake error. To clear the error, unplug and replug the HDMI cable connectors or better swap ends on the cable (be sure to connect to the same HDMI port on the DVR). Typically it is a momentarily bad connection that happens for just a moment.
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@BeowolfJones wrote:
My Box:
XRE 1.71.04
STB 2.7p1s1
I recently noticed that my box is failing to record some episodes of a series recording I set up about a year ago.
The recording parameters are:
record New and repeat episodes
Save until space is needed.
For some reason the software on the box is skipping episodes. ( They aren't listed as being on the scheduled list), nor are they flagged in the guide listing. I have tried setting up the series recording again 3 times but it still doesn't take. I have been forced to manually set each episode to record. The software doesn't skip every episode but it has skipped episodes twice in the last two weeks.
I suggest everyone check their series recording to make sure they aren't missing episodes. If the recording icon (little red circle with eclipses) is missing you won't record the show regardless of what the recording set up process says.
(I've been waiting for X! to malfunction as it's been a while since it mucked up something I've come to rely on)
Is it a new season of a show? Did they change the name like they do Surviver each year or some history documentaries?
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@BeowolfJones wrote:
@Rustyben wrote:
@BeowolfJones wrote:
My Box:
XRE 1.71.04
STB 2.7p1s1
I recently noticed that my box is failing to record some episodes of a series recording I set up about a year ago.
The recording parameters are:
record New and repeat episodes
Save until space is needed.
For some reason the software on the box is skipping episodes. ( They aren't listed as being on the scheduled list), nor are they flagged in the guide listing. I have tried setting up the series recording again 3 times but it still doesn't take. I have been forced to manually set each episode to record. The software doesn't skip every episode but it has skipped episodes twice in the last two weeks.
I suggest everyone check their series recording to make sure they aren't missing episodes. If the recording icon (little red circle with eclipses) is missing you won't record the show regardless of what the recording set up process says.
(I've been waiting for X! to malfunction as it's been a while since it mucked up something I've come to rely on)
Is it a new season of a show? Did they change the name like they do Surviver each year or some history documentaries?
NO and NO. Everything in the title is unchanged. There is should be no Parsing problem with the Title. I suspect something with the cloud or some other more subtle problem. The weird thing is it skips a couple of days and then works again. It seems like a flag is getting mis-set somewhere , perhaps in a schedule database.
PS: I said the record parameter was "NEW and REPEAT EPISODES" which should record everything.
Select "MYSHOW" from Comcast.GUIDE where GUIDE_TITLE = "Name of My Show" and Episode_Type = "NEW" or "REPEAT"
What's the name of the show and channel?
I am a Retired Official Comcast Employee
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