Everything that Rustyben's Refresh will not! I read this forum and time and time again you see the same issues and the same result.
If a refresh or just unpluging X1 box will not fix the problum why not try this before a service call.
Example: Guy turns on TV and it's froozen. He calls support and his first words are "I unplugged the box and it is still not working". Take one guess what tech support will suggest first?
Anyway, good luck and remember that change is a good thing. My three steps should replace the first three steps your worldly "tech support" people are reading off the screen when a customer calls.
PS: I noticed a post about "can't turn off X1 box" and the reply was "It's always on 24/7. I will leave it alone because the X1 box can be turned off without unplugging it. I have to keep some of my tricks to myself:)
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Please note, I have scoured this forum and have not found the information I am posting here anywhere. For that matter, NO phone tech has ever suggested it. It's not a "cure all" but it has worked for myself and many fellow condo X1 users.
When you call tech services they can confirm that your X1 box is receiving a signal. Once you know that you might want to try the three steps below.
Step 1, (this was the "kick myself moment for me") Hold down the Glowing Blue Power Button, unplug box, and release Power Button. Wait at least 45sec.
Step 2, Plug in box and notice that the Glowing Blue Power Button is Off!
Step 3, Push and release the once again Glowing Blue Power Button.
My X1 box rebooted in just under 3min's.
Hope this helps at least one reader here.
Letting me know if it worked for you would be nice:)
PS: I'm a 62 year old gamer and geek, I think this works in some cases because of the power buttons architecture and secondary functions. That's just a guess, but It is simular to the power button functions on my first (the first) HD satellite receiver.
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