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@cstreit wrote:
Solved once in this thread: http://forums.comcast.com/t5/X1/Pace-ABL-v1-17/m-p/2415223#M47763
I have this problem again just a week later....
We are looking into your ABL issue for you right now.
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@jel1219 wrote:
Every channel I go to a box pops up that says "there was a problem tuning to this channel. Please tune to another channel and then back to this one" so I do that and it still says the same thing. That box pops up for every channel I click on. I've tried restarting my system, unplugging it and plugging back in. Nothing is working!
If you have a smartphone, try changing the channel with the xfinity X1 remote app. Call the dedicatged support number at 877-896-8678.
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What is the status of this box now? Did you actually see the ABL Mode screen yesterday? We are having an issue connecting to the box right now.
@cstreit wrote:
The box is continually restarting now...
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@cstreit wrote:It was displayed all day on 12/2 when I called.
On 12/3 when I went to check it, it was cycling on an off with the XFinity logo being displayed and the "rebooting". It has been doing that consistently for 24 hours. No ABL screen now as it cannot get that far. Not booting at all.
if you are willing to try an experiment, unplug and then press and hold power button for 60 seconds. after that keep button pressed and plug back in and see if it initializes. release button if nothing happens or on first 'screen' with text
Just a guess on factory initialization routine.
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Sorry Rustyben, this is not a factory or warehouse reset procedure. A user can however press and hold the front power button for ~10 seconds and after letting go the box will reboot. As for this particular box, RF levels are slightly out of spec but not to cause issues like this. My recommendation is to have this box replaced. I'd like to help with this as I'd like to get this box in my hands at the lab for testing to understand what happened. cstreit, are you interested in me helping schedule a visit for that box to be swapped? I can work with you via PM if you'd like. Thanks, Neal
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It's in ABL now?
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@cstreit wrote:Yes. All status' are at "ok" or "done" except for "Sending Registration"
Is this a satellite box? If so, have a comcast modem/gateway by chance? if so just for 'grins' unplug it and see if the satellite box and x1 dvr when rebooted suddenly work. (don't forget to plug modem back in). Won't hurt anything to try.
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@cstreit wrote:No it's the main DVR box. The sattelite boxes work fine (albeit not being able to communicate to the main DVR box)
the DVR includes its own Docsis 3.0 modem. Very strange problem. I know that all modern set top boxes have to downlaod a network security fille, I wonder if that is what the msg is talking about. Please let us know here when you find what is wrong and it is fixed.
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has the DVR been moved to the other outlets to see if it works on those lines?
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@Rustyben wrote:
has the DVR been moved to the other outlets to see if it works on those lines?
This will not resolve the ABL issue. ABL mode occurs when the STB partition that was marked as bootable becomes unbootable or a key sequence is pressed on the remote. Normally, the box will auto-recover and download the most current firmware, but occasionally it does not (as this box has done). I am working to schedule a time to replace this box and have it shipped to me to have the team look into why it did not recover by itself.
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@buyerclub2 wrote:Just purchased a 4K (UHD) TV. I have the X1 box connected to a AV Receiver. The TV is also connected to the receiver via HDMI 1.4 with ARC.
I am having issues with the X1 going out of 1080P resolution and going to 1080i. When this happens, Going to settings / device settings/ video display shows the box in 1080i mode. I can navigate to 1080p but nothing changes. Only way to resolve seems to be to reset the box.
Any one have any suggestions. (I assume its some type of HDMI communications that can't be corrected on my end, but thought I would ask. (Does anyone think connecting the X1box directly to the TV would solve theproblem? Since I am using ARC I suspect audio would go back to the receiver but I haven't tried it yet. If it happens again, I guess that's my next step.
1080p is just a conversion that the cable box 'can do' (stupid pet tricks). Its chips are generic and not designed for and by your TV manufacturer. All HD (modern) TVs only display 'progressive' (one image frame at a time) video using whatever input comes in. The cable box is native i (interlace) the TV has a processor that is specially made to handle the signal processing. There is no difference in the detail for 1080i and p.
in other words all is ok.
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@jwmccnn wrote:
@buyerclub2 wrote:Just purchased a 4K (UHD) TV. I have the X1 box connected to a AV Receiver. The TV is also connected to the receiver via HDMI 1.4 with ARC.
I am having issues with the X1 going out of 1080P resolution and going to 1080i. When this happens, Going to settings / device settings/ video display shows the box in 1080i mode. I can navigate to 1080p but nothing changes. Only way to resolve seems to be to reset the box.
Any one have any suggestions. (I assume its some type of HDMI communications that can't be corrected on my end, but thought I would ask. (Does anyone think connecting the X1box directly to the TV would solve theproblem? Since I am using ARC I suspect audio would go back to the receiver but I haven't tried it yet. If it happens again, I guess that's my next step.
I also just bought a 4K TV. At first I tried running the X1 directly to the TV and then having the audio go from TV to my Denon receiver via an optical cable or the HDMI ARC. Neither produced Dolby Digital audio out of my receiver and I was unhappy with the picture that the 4K TV "upconverted".
I ended up running the HDMI from the X1 into the receiver first and then to the TV via another HDMI. This, obviously, finally produced good audio out of the receiver. I am upconverting the video with my receiver to a 3840 x 2160 signal instead of having the TV do the upconversion..
Again, only through trial and error, I found that the 1080p/60 signal from the X1 box was causing my receiver to "black out" for a second or two every 20 / 30 minutes. Meaning, the picture went out for a moment, causing a black TV screen, while the upconversion resetted itself. This seems to have been solved by setting the X1 output at 720p. The lower frame rate from the X1 actually seems to help the receiver send a better upconverted signal from the to the TV and I still get the 3840 x 2160 picture ont he TV.
So my suggestion , if your receiver can upconvert, is to send a lower frame rate signal from the X1, and have the receiver send a 4K signal to the TV.
i'm guessing/hoping you just mispoke in what you typed. If you are indeed using 720 to feed your 4k tv you are removing the data it needs to display. do exit exit exit 1080 >> that will put output in 1080i and let your receiver/Tv do the processing the rest of the way. I'm wondering why x1 UI does not just include pass thru (whatever it gets it sends out over the hdmi) option for setting.
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jwmccnn wrote:<snip>My Denon AVR is upconverting the signal from the X1. The X1 is the weak link in the whole setup, so luckily the AVR will upconvert a 720p, 1080I or p signal to 4K, and that's what the TV is displaying, 3840 x 2160.
we really are trying to help you. you are feeding a 6 inch sub to your box not the 9 inch sub you pay for.
http://hometheater.about.com/od/hometheatervideobasics/qt/The-Difference-Between-720p-And-1080i.htm
but ok
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Bring my old box and stuff back sooooooooooooooooooooooo tired of reset after reset and the bill gets higher and higher 
Well your hi tech platform 1 is on the fritz again. I am getting so tired of reset after reset. Missed 3 of my shows now, and it still says, can not connect to the X1 Platform, why ??
Increase your service prices but then reset the box again. reset then reset and reset and reset, if there is a problem with the platform, then fix that blasted thing or get something else that will work with out fail, getting so blasted tired of missing some of my shows
Harry Rockwell
