New Poster
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2 Messages
X1 Remote Lag
Hello. I've already searched the forums, and it seems that a system refresh fixed the other customers issues, but it has not fixed mine.
The Lag is a major issue and must be fixed. Sometimes after hitting a button on the xr11 remote - and that's any button - there is a 5-8 second delay before the X1 box responds. I literally just got an upgrade to an X1 DVR - although it's actually a downgrade because the DVR is the old one with local storage only. I've already tried a reboot, system refresh and checked all my battery connections.
I even had Lag on my old/new XR15 remote. Please assist if you can. I really cannot take a 5+ second delay on this box. I'm going to throw it through a window. LOL
The Lag is a major issue and must be fixed. Sometimes after hitting a button on the xr11 remote - and that's any button - there is a 5-8 second delay before the X1 box responds. I literally just got an upgrade to an X1 DVR - although it's actually a downgrade because the DVR is the old one with local storage only. I've already tried a reboot, system refresh and checked all my battery connections.
I even had Lag on my old/new XR15 remote. Please assist if you can. I really cannot take a 5+ second delay on this box. I'm going to throw it through a window. LOL
Rustyben
Expert
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24.6K Messages
5 years ago
your button presses are sent by internet to an Xfinity server that then sends a command(s) to your set top box. Low signal or high noise (or both) cause the information to struggle to communicate. you can use the Xfinity TV remote app on an iphone to actually emulate most of the remote's actions and see how fast the server responds to play/pause/fast-forward/channel up/down etc. It will take some work on the path the cable TV is using to fix the problem. testing with the TV Remote app will verify it is signal related. the signal issue can be before you residence or at your residence or a combination.
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JDJohn
New Poster
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2 Messages
5 years ago
Regardless, the laggy lag lag lag lag laaaa..g with Xfinity x1 should be addressed. My speed test from my device is indicating my speed/connection is 400mb/s, and I've tested at 553mb/s as well. That being the case, I'm really stunned that there is any lag at all. I get it, a 1 or 2 second lag is fine - I suppose - but my lag is a whopping 5 seconds! That's unacceptable.
I'm very appreciative of the suggestion, and I hope there's another solution.
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yamoinca
New Poster
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6 Messages
5 years ago
This always seems to be the reply.
Note that you can see a signal strength or low signal indicator by using the "Comcast Labs" features under Settings.
If you enable the "low signal indicator" it will show an indicator in the top right corner beside the time temperature.
I too have the remote lag issue intermittently happening (even with fresh batteries, even when in same position (distance from dvr) as when the issue does not appear.
So far I have not noticed the low signal indicator when the lag is happening.
I also did try the system refresh at the time it was happening, and this did not fix the issue.
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MNDOC
Visitor
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1 Message
4 years ago
I fixed this issue with a change of my coax cable with a good quality threaded one. Nothing obvious was wrong with the other one but it seemed like an easy try. It had been working adequately before but had got progressively worse over a few weeks.
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user_4fca28
Visitor
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1 Message
4 years ago
Did WE EVER FIGURE OUT WHY? I have a 20 to 40 second delay and sometimes an audio lag.
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user_5c3cf8
Visitor
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1 Message
4 years ago
Same here, mine has been freezing up so badly that I've had to unplug it a couple times. It's had this problem since out of the box, and I've done the troubleshooting it recommends. Super disappointed with this
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pamm2
Contributor
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63 Messages
4 years ago
I have the laggy lag lag laaaag too, but it’s all of a sudden happening in the last few weeks. I’m using the same equipment, same TVs, same remotes. Nothing has changed on my end, so the lag/response issue is clearly a Comcast problem because everything worked perfectly on all three of our DVRs and remotes, then it didn’t. I feel like it’s when AT&T chokes the network because there’s too much traffic. What’s the scoop?
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DarinP1965
Regular Visitor
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6 Messages
4 years ago
I have noticed a 5 second lag when moving around the X1 interface. It just started in the last few days. It’s almost as bad as dial-up internet. My internet speed is over 1 gig. This is so annoying. I’ve restarted the box several times.
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iKnowTech
Visitor
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1 Message
4 years ago
Happening at my house and a clients I just setup with brand new X1 hardware yesterday.
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Caroln1
New Poster
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3 Messages
4 years ago
I’m still having huge lag problems 13 days later from this post. Did you find out how it can be fixed
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mike8020
Contributor
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16 Messages
4 years ago
A couple of days after I posted my messages above, the lag problem went away on its own; not clear why, but it must have been some kind of system problem - X1 software issue? network traffic issue? However, yesterday the lag problem reappeared. I did a complete system refresh (from the "A" button on my remote - not just a system restart, either from another option on the "A" button or by simply unplugging the cable box from power, waiting 10-15 seconds, and then replugging in the power to the cable box). The system refresh took about twice as long as a simple restart, but afterwards the lag problem was gone. However, I am not very confident that the fix is permanent. It sure would be nice if a Comcast tech expert could do some investigating and let us know what the issue is, and whether and when it might be fixed.
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DreamSayerZ
Problem Solver
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862 Messages
4 years ago
I also had this issue again this morning. 2nd time in the last few weeks. The phone remote acts the same. Has to be something else because the screen draws are super slow with the onscreen guide loading, guide text populating, page up/down, back or opening settings and scrolling etc. My batteries are fine and I checked signal is good with Comcast Labs.
Last time I had to do a System Refresh to correct. This time did a Restart and problem is fixed.
(edited)
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