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X1 Remote Lag

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New Poster

X1 Remote Lag

Hello. I've already searched the forums, and it seems that a system refresh fixed the other customers issues, but it has not fixed mine.

The Lag is a major issue and must be fixed. Sometimes after hitting a button on the xr11 remote - and that's any button - there is a 5-8 second delay before the X1 box responds. I literally just got an upgrade to an X1 DVR - although it's actually a downgrade because the DVR is the old one with local storage only. I've already tried a reboot, system refresh and checked all my battery connections.

I even had Lag on my old/new XR15 remote. Please assist if you can. I really cannot take a 5+ second delay on this box. I'm going to throw it through a window. LOL
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Expert

Re: X1 Remote Lag


@JDJohn wrote:
Hello. I've already searched the forums, and it seems that a system refresh fixed the other customers issues, but it has not fixed mine.

The Lag is a major issue and must be fixed. Sometimes after hitting a button on the xr11 remote - and that's any button - there is a 5-8 second delay before the X1 box responds. I literally just got an upgrade to an X1 DVR - although it's actually a downgrade because the DVR is the old one with local storage only. I've already tried a reboot, system refresh and checked all my battery connections.

I even had Lag on my old/new XR15 remote. Please assist if you can. I really cannot take a 5+ second delay on this box. I'm going to throw it through a window. LOL

your button presses are sent by internet to an Xfinity server that then sends a command(s) to your set top box. Low signal or high noise (or both) cause the information to struggle to communicate. you can use the Xfinity TV remote app on an iphone to actually emulate most of the remote's actions and see how fast the server responds to play/pause/fast-forward/channel up/down etc. It will take some work on the path the cable TV is using to fix the problem. testing with the TV Remote app will verify it is  signal related. the signal issue can be before you residence or at your residence or a combination. 



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New Poster

Re: X1 Remote Lag

Hi and thank you for the suggestion to test with the Remote App. I've done just that, and the remote app on my device is just as slow. It's a huge bummer because the way the Xfinity remote works, as you described, is a horrible implementation. I assume it's for voice search and analytics.

Regardless, the laggy lag lag lag lag laaaa..g with Xfinity x1 should be addressed. My speed test from my device is indicating my speed/connection is 400mb/s, and I've tested at 553mb/s as well. That being the case, I'm really stunned that there is any lag at all. I get it, a 1 or 2 second lag is fine - I suppose - but my lag is a whopping 5 seconds! That's unacceptable.

I'm very appreciative of the suggestion, and I hope there's another solution.
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Re: X1 Remote Lag

This always seems to be the reply.

 

Note that you can see a signal strength or low signal indicator by using the "Comcast Labs" features under Settings.

 

If you enable the "low signal indicator" it will show an indicator in the top right corner beside the time temperature.

 

I too have the remote lag issue intermittently happening (even with fresh batteries, even when in same position (distance from dvr) as when the issue does not appear.

 

So far I have not noticed the low signal indicator when the lag is happening.

 

I also did try the system refresh at the time it was happening, and this did not fix the issue.