Hello. I've already searched the forums, and it seems that a system refresh fixed the other customers issues, but it has not fixed mine.
The Lag is a major issue and must be fixed. Sometimes after hitting a button on the xr11 remote - and that's any button - there is a 5-8 second delay before the X1 box responds. I literally just got an upgrade to an X1 DVR - although it's actually a downgrade because the DVR is the old one with local storage only. I've already tried a reboot, system refresh and checked all my battery connections.
I even had Lag on my old/new XR15 remote. Please assist if you can. I really cannot take a 5+ second delay on this box. I'm going to throw it through a window. LOL
your button presses are sent by internet to an Xfinity server that then sends a command(s) to your set top box. Low signal or high noise (or both) cause the information to struggle to communicate. you can use the Xfinity TV remote app on an iphone to actually emulate most of the remote's actions and see how fast the server responds to play/pause/fast-forward/channel up/down etc. It will take some work on the path the cable TV is using to fix the problem. testing with the TV Remote app will verify it is signal related. the signal issue can be before you residence or at your residence or a combination.
This always seems to be the reply.
Note that you can see a signal strength or low signal indicator by using the "Comcast Labs" features under Settings.
If you enable the "low signal indicator" it will show an indicator in the top right corner beside the time temperature.
I too have the remote lag issue intermittently happening (even with fresh batteries, even when in same position (distance from dvr) as when the issue does not appear.
So far I have not noticed the low signal indicator when the lag is happening.
I also did try the system refresh at the time it was happening, and this did not fix the issue.