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Why is Any Room DVR service ending?

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Valued Contributor

Why is Any Room DVR service ending?

Received my latest bill today and see that Any room DVR service will not be available to new customers or existing customers who change their service. Why is this no longer available?  How does it effect me with my 2 DVR system? Are my 2 DVR going to be stand alone systems that won't talk to each other?

Diamond Problem Solver

Re: Why is Any Room DVR service ending?

It’s probably a billing line item, not a technical change. Anyroom dvr is what legacy dvrs used, introduced around 2010

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Valued Contributor

Re: Why is Any Room DVR service ending?

No it is a technical change starting 12/20.

Valued Contributor

Re: Why is Any Room DVR service ending?

I have a feeling that it is to get customers to pay for the more expensive DVR boxes to have that service in other areas of your house.  Not sure if that is the reason but have a strong feeling it is.  the way the notice is worded it would appear that any change to your service, TV, Internet, or phone service will make it go away.  It will be interesting if any official comcast person replies to explain this change.

Silver Problem Solver

Re: Why is Any Room DVR service ending?


@fedup978 wrote:

I have a feeling that it is to get customers to pay for the more expensive DVR boxes to have that service in other areas of your house.  Not sure if that is the reason but have a strong feeling it is.  the way the notice is worded it would appear that any change to your service, TV, Internet, or phone service will make it go away.  It will be interesting if any official comcast person replies to explain this change.


I can't find that in my bill; where did you see it?

 


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Silver Problem Solver

Re: Why is Any Room DVR service ending?

I thought AnyRoom was the older service for the legacy/iGuide boxes. As far as I know, it's a built-in feature of X1.

Valued Contributor

Re: Why is Any Room DVR service ending?

bottom right hand side of my bill with a bunch of other notices with all the  channel changes taking place.   This was on my most recent bill.

Silver Problem Solver

Re: Why is Any Room DVR service ending?


@fedup978 wrote:

bottom right hand side of my bill with a bunch of other notices with all the  channel changes taking place.   This was on my most recent bill.


I'm looking at my online bil - what page are you seeing this.


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Valued Contributor

Re: Why is Any Room DVR service ending?

If that is the case why not state that in the message instead of leaving customers guessing why it is happening?  

Valued Contributor

Re: Why is Any Room DVR service ending?

it was on the bottom of the first sheet of the bill 

 

Valued Contributor

Re: Why is Any Room DVR service ending?

This is from my bill:

 

Xfinity TV Update: Effective December 20, 2019, AnyRoom DVR Service will
no longer be available for new subscriptions. If you currently have AnyRoom DVR
Service, you will continue to receive this service until you make a change or you
receive further notice.

Silver Problem Solver

Re: Why is Any Room DVR service ending?


@fedup978 wrote:

it was on the bottom of the first sheet of the bill 

 


Maybe on next month's bill?

Google doesn't fnd any mention.

 


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Regular Contributor

Re: Why is Any Room DVR service ending?

Just guessing, but that may have been an early version that is replaced by the X1 service now.  Note the link near the top of this page: https://www.xfinity.com/support/articles/using-anyroom-dvr pointing to https://www.xfinity.com/support/articles/x1-anyroom-dvr-overview?.

 

I can't imagine Comcast dropping the X1 service with all the secondary boxes out that have no internal dvr or tuners.  You can probably see what choices will replace it if you look at the online offers to upgrade in your area.

Valued Contributor

Re: Why is Any Room DVR service ending?

I don't know why the change. At first I thought it might have something to do with not having permission to use the technology. I know that Comcast was in a lawsuit with TIVO a while back because of using TIVO DVR technology without permission. But now my focus is how will the technology work with my two DVRs. Will I have to specifically program shows I want to see in the living room on the living room DVR and shows I want to see in the bedroom on the bedroom DVR? What a pain.

Diamond Problem Solver

Re: Why is Any Room DVR service ending?

I escalated it up the chain to get an explanation of the bill notification

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Frequent Visitor

Re: Why is Any Room DVR service ending?

bottom right hand side of my bill with a bunch of other notices with all the channel changes taking place. This was on my most recent bill.

My bill only has yada yada yada concerning Latino package.
Valued Contributor

Re: Why is Any Room DVR service ending?


@CCAndrew wrote:
I escalated it up the chain to get an explanation of the bill notification

Andrew no response to the ticket on the Anyroom DVR yet?

Expert

Re: Why is Any Room DVR service ending?


@WindsurfMaui wrote:

@CCAndrew wrote:
I escalated it up the chain to get an explanation of the bill notification

Andrew no response to the ticket on the Anyroom DVR yet?


if there was an official response to the escalation it would be in this thread.



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Contributor

Re: Why is Any Room DVR service ending?

Hi, just want to thank you for trying to find out what is going on with this for the rest of us since Comcast/Xfinity doesn't like to explain things.

Contributor

Re: Why is Any Room DVR service ending?

Hi, just a note. Today I "got" my bill and all that was stated about additional information at the end of the statement only addressed the dropping of Starz, Encore and all of the associated channels nothing about the anyroom dvr service, I expect this was a computer error on the part of Comcast because of this and other posts but this is the kind of issue that makes people upset. The lack of communication and the lack of explanation being the 2 main problems. There should be a way to communicate with the people who are making the decisions so that it is understood how these affect the customers. The fact that as of this posting there has been no response to this issue is a case in point.

Contributor

Re: Why is Any Room DVR service ending?

Any room DVR is not included with X1 service. I have X1 and I pay additional for Anyroom DVR.

Expert

Re: Why is Any Room DVR service ending?


@OldTVGuide wrote:

Any room DVR is not included with X1 service. I have X1 and I pay additional for Anyroom DVR.


yes X1 is currently anyroom DVR service. like you I 'pay' for the Anyroom DVR fee but that fee is misleading. many plans include the first X1 XD (non-DVR) in the plan. if you wish to upgrade to 'an anyroom DVR for $10' instead then you see that fee. it really should say something like 'HD to DVR upgrade for included set top box'. 



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Valued Contributor

Re: Why is Any Room DVR service ending?

But the issue is that new customers can't get Any Room service any longer and existing customers who have it can keep it until they change their service/current contract and then once they make a change they will lose it. So my questions are why is Comcast stopping the service? Is it a legal/patent issue that it is someone elses technology and Comcast has lost the rights to use it? And how will my 2 DVR's function in the future once I don't have the Any Room technology?

Silver Problem Solver

Re: Why is Any Room DVR service ending?

No mention of dropping it here:

https://www.xfinity.com/support/articles/x1-anyroom-dvr-overview

 

My guess is that it is being dropped from certain contracts;  check your account and see if there are any services that include it.

https://www.xfinity.com/support/rate-card/


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Valued Contributor

Re: Why is Any Room DVR service ending?

It was posted at the end of my last bill as documented in one of the posts above. I assume it is for all Comcast clients who currently use the Any Room service. It may not be on the bill of customers who don't  currently use Any Room since why tell someone who isn't using a service that they won't be able to take it in the future if they don't sign up in the next month. First, some customers may sign up which isn't what Comcast wants, any new customers for this service, and second other customers who don't sign up may just get mad at Comcast for taking a service away, even though they don't use it. Some customers feel they are paying for a certain level of service and when some of the services are taken away without an equal adjustment down of the monthly bill that this is a back door way of raising the price.

Regular Contributor

Re: Why is Any Room DVR service ending?

Did/do you have X1 service to begin with - or was this with a different DVR type?

Contributor

Re: Why is Any Room DVR service ending?

Hi, i also pay for the service and like the ability to watch in "anyroom" ending it without explanation is not the way things should be handled.

Regular Contributor
Valued Contributor

Re: Why is Any Room DVR service ending?

I have 2 X1 DVRs and currently use the anyroom to watch whatever has been recorded on either DVR in either room. (Yes we record way too much stuff. I actually record a lot of daily financial shows that I watch portions of and then delete them so I record and delete many many shows each day.)

Valued Contributor

Re: Why is Any Room DVR service ending?

Andrew can you please check on the ticket you sent on this issue to make sure it is still in the queue and hasn't slipped through the cracks. Thanks

New Poster

Re: Why is Any Room DVR service ending?

I got the notice today.  Two DVR's with 3 AnyRoom satellite boxes.

 

My speculation is since it's based on older non-X1 technology, they want to start to phase that out.   Best way to start is to stop accepting new requests for it.  I'd expect at some point for communications that says our current service will stop working.  

 

Two questions:

 

- Is there an X1 anyroom service?  I haven't move to X1 because from what I read, they didn't support external SATA drives (I have 1TB units on each of my 2 DVR's).  Also, I didn't want to lose (yet) all the recordings I have on the DVR's+ext drives.

 

- I've been able to get a satellite box to watch programs from box DVR's.  However, on each DVR, I only see the recordings local to it.  How are programs on another DVR viewable?

 

Jeff

Expert

Re: Why is Any Room DVR service ending?


@jwhite44 wrote:

I got the notice today.  Two DVR's with 3 AnyRoom satellite boxes.

 

My speculation is since it's based on older non-X1 technology, they want to start to phase that out.   Best way to start is to stop accepting new requests for it.  I'd expect at some point for communications that says our current service will stop working.  

 

Two questions:

 

- Is there an X1 anyroom service?  I haven't move to X1 because from what I read, they didn't support external SATA drives (I have 1TB units on each of my 2 DVR's).  Also, I didn't want to lose (yet) all the recordings I have on the DVR's+ext drives.

 

- I've been able to get a satellite box to watch programs from box DVR's.  However, on each DVR, I only see the recordings local to it.  How are programs on another DVR viewable?

 

Jeff


the x1 DVRs are able to communicate with other x1 devices so any x1 set top box in the home can play recordings on any other set top box in the home. they don't have an eSATA port enabled. each one only has 500gb enabled (some used by the system on older boxes). each DVR has 6 tuners to record. first non-DVR (secondary or client) set top box should be an XG2 (has its own tuner and DOCSIS modem and 3 extra tuners to loan to other set top boxes (for example xi3/xiD/xi5/xi6). that keeps from using tuners borrowed from the DVR reducing total tuners available for recording programming. 



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Silver Problem Solver

Re: Why is Any Room DVR service ending?


@jwhite44 wrote:

I got the notice today.  Two DVR's with 3 AnyRoom satellite boxes.

 

My speculation is since it's based on older non-X1 technology, they want to start to phase that out.   Best way to start is to stop accepting new requests for it.  I'd expect at some point for communications that says our current service will stop working.  

 

Two questions:

 

- Is there an X1 anyroom service?  I haven't move to X1 because from what I read, they didn't support external SATA drives (I have 1TB units on each of my 2 DVR's).  Also, I didn't want to lose (yet) all the recordings I have on the DVR's+ext drives.

 

- I've been able to get a satellite box to watch programs from box DVR's.  However, on each DVR, I only see the recordings local to it.  How are programs on another DVR viewable?

 

Jeff


How did you get your notice?

https://www.xfinity.com/support/articles/using-anyroom-dvr


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Contributor

Re: Why is Any Room DVR service ending?

Hello, I was reluctant to "upgrade" to the x1 platform as I also had the older system and I have to say the overall I do somewhat regret the switch. I have had too many issues to go into but the main one is that when the system goes down (internet) nothing can be played from the dvr. Right now I am trying to resolve a constant lack of communication between the boxes I have to reboot always just to change a channel.

Regular Contributor

Re: Why is Any Room DVR service ending?


@jwhite44 wrote:

 

- Is there an X1 anyroom service?  I haven't move to X1 because from what I read, they didn't support external SATA drives (I have 1TB units on each of my 2 DVR's). 

 

All X1's are 'anyroom' https://www.xfinity.com/support/articles/x1-anyroom-dvr-overview? That's kind of the point of the service. They don't take external drives but you can have more than one DVR unit (for an extra fee) and they transparently share the space.

 

Also, I didn't want to lose (yet) all the recordings I have on the DVR's+ext drives.

 

 

The X1 service also keeps copies of recent recordings in the cloud so you can watch from phone/tablet apps or the web site and keep them even if you swap your DVR. That won't be true for your older type DVR though. When you swap equipment you usually get 30 days to return the old things so maybe you can start your X1 service and have most of a month to finish watching from the old box.

Valued Contributor

Re: Why is Any Room DVR service ending?


@john991 wrote:

Hello, I was reluctant to "upgrade" to the x1 platform as I also had the older system and I have to say the overall I do somewhat regret the switch. I have had too many issues to go into but the main one is that when the system goes down (internet) nothing can be played from the dvr. Right now I am trying to resolve a constant lack of communication between the boxes I have to reboot always just to change a channel.


What does Comcast say about the communication problem? I had a problem with my line going out of the spec'd range so Comcast put an amplifier on my line. I don't know if this would solve your issues maybe someone here can comment.

Valued Contributor

Re: Why is Any Room DVR service ending?

I was under the impression that all Any Room service is ending even X1 Any Room. Do we know for sure that X1 Any Room will still be offered?

 

Programs saved in the cloud are I believe those recorded less than 1 year ago. So if your trying to save an old Superbowl game as I was you are out of luck.

 

There is a quirk with my 2 DVRs. I can currently tell either to record a program and I will be able to watch or delete the program from either DVR. When I go into the recording there will be a number on the top of what percentage of my boxes are full. However, from what I have been told by a Tier 3 engineer who also had 2 DVRs in their home. I have to manually balance the load to each DVR. That is whatever DVR I tell to record a program it will recorded on that specific DVR. So if one DVR is full it doesn't send the the recording to the other DVR even if the other DVR is empty.  It will instead just delete the oldest available program (that hasn't been told to save for a year in the record options). And there is no way to tell the % filled on each DVR. You just have to wing it. 

 

A second issue is I just used my cell phone to tell my DVR to record a show when I was out of the house and there was no way for me to know which DVR I was talking to which makes it harder to keep the recording levels in balance.

New Poster

Re: Why is Any Room DVR service ending?

So one DVR being able to watch another DVR's recording is an X1 feature.   That's beneficial.

 

But I still like the capacity.  My non-X1 units are 320GB internal, plus the 1TB external.  2.6TB for both of mine.  2 X1's would only be 1TB.  Granted, I can probably live with that if needed. 

 

Though not nearly as good.  And way behind Dish/DirectTV, who I think can add 2TB ext drives to their DVR boxes.

 

Jeff

 

 

Contributor

Re: Why is Any Room DVR service ending?

Hi, the only response they ever say when I get through the  automated system is to reboot everything because on their end all is good. So I unplug and reboot when I have issues because I "hate" calling and being told there is no problem "must" be my problem because everything in the house is my responsibility but the boxes.

Regular Contributor

Re: Why is Any Room DVR service ending?


@john991 wrote:

Hi, the only response they ever say when I get through the  automated system is to reboot everything because on their end all is good. So I unplug and reboot when I have issues because I "hate" calling and being told there is no problem "must" be my problem because everything in the house is my responsibility but the boxes.


The X1 boxes use MoCa to communicate with each other over your coax and are a little more picky about haveing good connections than other systems.    There should be a MoCa filter installed somewhere before your splitter or any connections and not anywhere else, and all of your splitters need to be able to handl MoCa frequencies.

Regular Contributor

Re: Why is Any Room DVR service ending?


@jwhite44 wrote:

 

Though not nearly as good.  And way behind Dish/DirectTV, who I think can add 2TB ext drives to their DVR boxes.

 


Keep in mind that there is a massive amount of stuff you can watch on-demand so you may not need to record as much.   Unfortunately you usually can't skip commercials when watching old episodes on demand, though.

Diamond Problem Solver

Re: Why is Any Room DVR service ending?

@john991
In a separate thread describe your X1 equipment, any amps splitters, etc. Have a tech out at all? Things don’t work the same as legacy boxes

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Diamond Problem Solver

Re: Why is Any Room DVR service ending?



Keep in mind that there is a massive amount of stuff you can watch on-demand so you may not need to record as much. Unfortunately you usually can't skip commercials when watching old episodes on demand, though.
_________
@lesmikesell
You can if you use a 30 second skip instead of fast forward

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Valued Contributor

Re: Why is Any Room DVR service ending?

when you look at your devices in the My Account app does it show green or red dots next to your equipment?

Valued Contributor

Re: Why is Any Room DVR service ending?

I'm confused as X1 also uses that feature as mentioned here:

https://www.xfinity.com/support/articles/x1-anyroom-dvr-overview

 

When a customer makes  a change, how does that affect the features mentioned in the  article?

Valued Contributor

Re: Why is Any Room DVR service ending?


@RadTV wrote:

I'm confused as X1 also uses that feature as mentioned here:

https://www.xfinity.com/support/articles/x1-anyroom-dvr-overview

 

When a customer makes  a change, how does that affect the features mentioned in the  article?


That is why I think this is a technology patent issue. That Comcast was using a technology of another company and has to stop.

Silver Problem Solver

Re: Why is Any Room DVR service ending?


@WindsurfMaui wrote:

@RadTV wrote:

I'm confused as X1 also uses that feature as mentioned here:

https://www.xfinity.com/support/articles/x1-anyroom-dvr-overview

 

When a customer makes  a change, how does that affect the features mentioned in the  article?


That is why I think this is a technology patent issue. That Comcast was using a technology of another company and has to stop.


They lost a patent to Tivo.

Which X1 box(es) do you have?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box


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Valued Contributor

Re: Why is Any Room DVR service ending?


@RobertWy wrote:

@WindsurfMaui wrote:

@RadTV wrote:

I'm confused as X1 also uses that feature as mentioned here:

https://www.xfinity.com/support/articles/x1-anyroom-dvr-overview

 

When a customer makes  a change, how does that affect the fe



They lost a patent to Tivo.

Which X1 box(es) do you have?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box


I have 2 XG1-V4A's

Silver Problem Solver

Re: Why is Any Room DVR service ending?


@WindsurfMaui wrote:

@RobertWy wrote:

@WindsurfMaui wrote:

@RadTV wrote:

I'm confused as X1 also uses that feature as mentioned here:

https://www.xfinity.com/support/articles/x1-anyroom-dvr-overview

 

When a customer makes  a change, how does that affect the fe



They lost a patent to Tivo.

Which X1 box(es) do you have?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box


I have 2 XG1-V4A's


I also have two in addition to one XG1v2 and one XG2.

 

My statement says I am paying for 

Digital Premier 260+ Channels

Gigabit Internet Download speeds up to 1000 Mbps

XFINITY Voice Unlimited US & Int'l Calling

XFINITY® Home Secure 24/7 Security with Professional Monitoring

 

What does your account say you are paying for?

https://www.xfinity.com/buy/plan/Myplan/


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Valued Contributor

Re: Why is Any Room DVR service ending?

Robert, I'm not sure where you are going with this. My issue is how will my 2 DVR's work when we no longer have Anyroom service. Does this mean I can't watch a show recorded on DVR 1 in the room where DVR 2 is located? Does it mean I will be able to tell how much of each DVR space is full because the DVR's will be totally stand alone? If I use an app to tell my DVR to record a program how  will I know which DVR will it record on?

 

In answer to your question, the link you provided took me to a screen that told me I have a Netflix subscription included in my service???? If you are asking I am in the Signature Tier service. I get 1 DVR in the package and pay extra for the second DVR.