Why has the amber LED on my X1 DVR been on recently while watching TV?

[showbizmanager]

How would we proceed to get a box shipped with shipping charges waived.  What do you need from me?

[ComcastTeds]

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@showbizmanager wrote:

How would we proceed to get a box shipped with shipping charges waived.  What do you need from me?

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I can start that process for you. Thanks for your patience.  

[showbizmanager]

OK cool.  where do we start?

[ComcastTeds]

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@showbizmanager wrote:

OK cool.  where do we start?

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It's already started. @CCElla will reach out to you via PM (Private Message) to confirm.   

[JodieNJ]

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@John1455 wrote:

A reboot made my data light go off but as soon as the box was turned on again, so did the data light. I finally got the light to turn off after reading a post from another poster.

I went to the menu screen to the section that adjusts the brightness of devices. Turned the setting to OFF and then back to where I had it. Data light turned off...finally!!!

As with other posters, I had NO messages from xfinity.

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This only works for an hour or two, and then the amber light always comes back.

[JodieNJ]

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@ComcastTeds wrote:

Apologies for the issue and the experience that was described above.

Our teams are aware of this occurring on certain older models and versions of the X1 boxes. The teams are still reviewing the root cause.

A few things below:

- As we use RF Pairing for our X1 boxes and remote controls, the box needn’t be visible at all; the XG1 can be completely hidden from view.

- Setting the Device Lights setting to zero or off will turn the light off.

- Some customers have also reported that they got the light to stay off after turning off Power Saver feature.

Thanks for the feedback and apologies for this issue.

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You say this occurs  on an older model/version of your X1 boxes. Yet when I go into your app to find a newer model/version, I am told I have the latest.

it's not only this box messed up, your app is confused as well? Very annoying for a service that I pay $$$/month.

What is the latest version of your DVR and how do I get one without having to disconnect everything, bring it all to one of your stores, and find that you don't have anything for me there?

[JodieNJ]

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@ComcastTeds wrote:

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@JoyceGalena wrote:

 Upgrade, why would I upgrade,  I would upgrade if it was for free ... COMCASTS  equipment has a problem ....why do I have to deal with it ?

Comcast should take care of it .

Their  Equipment failed...  I pay my bill every month never ever have been late.... highly recommend Comcast to all my friends I’m done with that.... unless somebody takes care of this issue and it doesn’t cost me a service call or a charge of any kind ....

most of my friends and  acquaintances in my neighborhood association switched to Comcast on my recommendation... 

I am SOOOOO disappointed......

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Apologies, we provided a few options above while the team tracks this down. 

There is no cost to replace your box for another at any of our retail locations, or we can ship you a replacement box and waive the shipping charges, just let us know what you would like to do so we can make this right for you.  Thanks for your patience.    

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I would like a replacement DVR along with the box that goes with it for my bedroom shipped to me with shipping charges waived.  Your app tells me that I have the latest model DVR, but it's obvious I do not. I would like the latest DVR AND the "slave" box that goes with it.

What do I have to do to get these replacements? I thought I had the latest boxes. I would like to have the latest boxes. And I don't want to look at this yellow light anymore.

[drbrake]

same problem.

a person at ComCast told me it means I am connected at high speed.

I don't buy it

[papogab]

Going to the menu and turning off the power brigness to off and then back on did the trick to turn the amber light off. Thanks.

[Leatherbikerg]

that worked for me!

[Rcop612]

Thank you. Changing the brightness worked for me too.

[jth182]

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@ComcastTeds wrote:

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@showbizmanager wrote:

How would we proceed to get a box shipped with shipping charges waived.  What do you need from me?

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I can start that process for you. Thanks for your patience.  

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I just had the data light issue today, and turning the lights off and on again worked.  My box has been running very slow lately, and I'll be getting a new 4k TV this Christmas, so I was wondering if I could have a 4K box shipped to me also.

[JodieNJ]

How exactly does one get one of these new boxes shipped to them? I want one. I have not heard from Comcast saying they will send one.

[JodieNJ]

If your box is my like my box, that light will come back on again at some point.

[Mook2288]

On remote press xfinity button. Then go to the setting wheel. Device settings. Device lights (scroll down). Power light brightness. Move this from 3 back to 3 again. Press exit. Light is now gone.

[JodieNJ]

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@Mook2288 wrote:
On remote press xfinity button. Then go to the setting wheel. Device settings. Device lights (scroll down). Power light brightness. Move this from 3 back to 3 again. Press exit. Light is now gone.

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Yes. I do this at least once a day. Because it always comes back.

[Rustyben]

ordering a new DVR version 4 is handled on this forum post. go to best answer or last pages to read up on the procedure. https://forums.xfinity.com/t5/X1/Xfinity-4k-XG1v4-Cable-Box-Availability/td-p/2987898 

[jth182]

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@JodieNJ wrote:

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@Mook2288 wrote:
On remote press xfinity button. Then go to the setting wheel. Device settings. Device lights (scroll down). Power light brightness. Move this from 3 back to 3 again. Press exit. Light is now gone.

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Yes. I do this at least once a day. Because it always comes back.

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Yep, just came back for me.

[Nostuff4me]

The only consistent replication of a feature is if it continues to do the same thing, the same way, every time.

As noted by others, the way to get the data light to turn off is to go to the device lights and vary the brightness.

The way to get the data light back on is to power off the device then power it back on.

The way to turn off the data light is to go to the device lights and vary the brightness.

And so on, and so on, and so on ….

Next step:  Xfinity tells us why the data light being on when power is turned on after power has been turned off has become a feature that we should enjoy.

[TerriL1953]

That worked! On my Xfinity remote I had to go to Settings-Device Settings-Device Lights. There were two settings that could be changed, Power Light Brightness and Clock Light Brightness. I changed my Power Light Brightness from 3 of 3 to Off and the yellow light went off and stayed off when I changed the setting back to 3 of 3.

[JodieNJ]

Wait a few hours or a day. The light will come back on.

[ComcastTeds]

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@Nostuff4me wrote:

The only consistent replication of a feature is if it continues to do the same thing, the same way, every time.

As noted by others, the way to get the data light to turn off is to go to the device lights and vary the brightness.

The way to get the data light back on is to power off the device then power it back on.

The way to turn off the data light is to go to the device lights and vary the brightness.

And so on, and so on, and so on ….

Next step:  Xfinity tells us why the data light being on when power is turned on after power has been turned off has become a feature that we should enjoy.

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Apologies . There is no cost to replace your box for another at any of our retail locations, or we can ship you a replacement box and waive the shipping charges, just let us know what you would like to do so we can make this right for you. Thanks for your patience.

[ComcastTeds]

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@JodieNJ wrote:
How exactly does one get one of these new boxes shipped to them? I want one. I have not heard from Comcast saying they will send one.

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Apologies for the delay. I have asked @CCElla to review and make the arrangements. Thanks for your patience.   

[JodieNJ]

Thank you.

[showbizmanager]

@CCElla  rocks!!   Don't deal with anyone else at Comcast about this issue.  You'll get a headache.

[showbizmanager]

#winning.  

I now have a 4K cable box and 1 GB modem.  Apparently all my equipment is a generation behind.  No more amber light.  4K signal to match 4K TV.  Faster internet.   Life is good thanks to @CCElla!

[jth182]

@ComcastTeds  I sent Ella a pm over the weekend with my information.  I'm hoping it didn't get buried in her inbox. I probably should have waited, but I'd really like to get a 4k box.

[SFdabe]

Thanks so much...it's been 7 minutes and your solution is still effective!

[COOKIE50]

Sync the Dvr and the light went out

[skarab44]

The only way to get the yellow light to stay off, is to turn power saver off and reboot. Do not turn power saver back on. I have done this and the light never comes back on.

[Rauger]

With the remote   Press the infinity  button  then the settings icon

go to device settings

scroll down and select sync  DVR 

 once synced it should go off.

[drbrake]

Nope  tried your sauggestion  had no effect on the light.  Still on.

Paul

[Danimal22]

Your DVR recordings could be full and once you delete done to make space the light should go off... It's a data light used to indicate multiple things. Hope this does your light issue

[DB256]

This worked for me; turning the device lights down.. THANKS!

[drbrake]

Thanks for suggestion  but my DVR is only 5%  full  so that is not it.

[JodieNJ]

I took a drive over to my Comcast store in Turnersville, New Jersey, and picked up a 4K DVR. It works fine on my 1080p high DEF TV.

Problem solved.

[Emtronics]

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@JodieNJ wrote:
I took a drive over to my Comcast store in Turnersville, New Jersey, and picked up a 4K DVR. It works fine on my 1080p high DEF TV.

Problem solved.

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Was there a charge to upgrade?  

[CCAndrew]

@Emtronics
If you don’t make any account changes, it’s just a box for box swap

[JodieNJ]

No. No charge at all!

The only downside is that if you have a lot of recordings, you will lose most of them.

[Emtronics]

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@JodieNJ wrote:
No. No charge at all!

The only downside is that if you have a lot of recordings, you will lose most of them.

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No not really.  Most recordings are stored in their cloud.  I replaced my box last year and I had most of my saved recordings back.  I had 140 episodes of a sitcom and got back 65 of them.  Some were lost but everything else came back including all the series recordings I have set. 

[JodieNJ]

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@Emtronics wrote:

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@JodieNJ wrote:
No. No charge at all!

The only downside is that if you have a lot of recordings, you will lose most of them.

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No not really.  Most recordings are stored in their cloud.  I replaced my box last year and I had most of my saved recordings back.  I had 140 episodes of a sitcom and got back 65 of them.  Some were lost but everything else came back including all the series recordings I have set. 

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I had about 65 recordings and was only able to recover 15 of them. I called and talked to different tiers of help, and was told they could do nothing.

[TommyG1814]

Thanks for the update. That data light was driving us crazy! Your fix worked like a charm. Thanks again.

[drbrake]

Still can't figure out how to send a PM to Ell

???

[davstone]

I have noticed if I hit A on Remote--> Troubleshooting-> First box RESTART will turn it off until the next day.   Obviously, I forgot to say I'm having the same problem.

[RobertWy]

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@drbrake wrote:

Still can't figure out how to send a PM to Ell

???

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When you click on the name, youshould see something like this and there is a send a message on the right side.

[drbrake]

No don't see the "send message"  box

[drbrake]

Tried the changing the lights settings  from 3 of 3 to 2 of 3 and then back to 3 of 3

thelight went out but came back on the next day.

[drbrake]

What is the fix that worked???

[JodieNJ]

Fixes that work:

- put the box behind something so you don’t see the lights or

- Get a new, different model box.

[Billh129]

Really that’s the Comcast employees answer. Replace the box for one without the light. There goes all your recordings on DVR