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Did either read the post directly above yours that is the answer, that it’s a known issue. Don’t worry about it.
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@mburke2x wrote:
This Data light has also been on my box for a couple weeks and now, at this very moment, I can’t get the box to turn on. I know I can probably unplug and wait a few, then plug it back in but I have programs recording now and I don’t want them interrupted. If this is an issue with older model boxes why won’t you send out new boxes? Especially to long time loyal customers who pay each and every month, only to have issues almost each and every month?
And as for your solutions to the light:
“ A few things below:
- As we use RF Pairing for our X1 boxes and remote controls, the box needn’t be visible at all; the XG1 can be completely hidden from view.
- Setting the Device Lights setting to zero or off will turn the light off.
- Some customers have also reported that they got the light to stay off after turning off Power Saver feature”
Putting the box in a cabinet or, say, behind a book so we can’t see the light would be like your check engine light coming on and your putting a piece of tape over it to hide the fact there is something wrong. Turning the device lights to zero is another quick fix we shouldn’t have to do. Also, the option to turn off power saver to get the light to stay off... are you serious?! So let’s leave this box that already uses more electricity than most modern appliances, modems, and other streaming devices use, on 24/7 all the while it sits here on our shelves getting hot and constantly making a humming sound and this is the solution? Come on!
Apologies. We can certainly arrange to get you a newer replacement X1 box that doesn't have this light .
Give us a call at 1-800-COMCAST or stop by any of our retail stores to swap out the box. Closest one to you listed below
338 S Main Street
Marion, VA 24354
HOURS Mon - Fri: 10:00am - 6:00pm
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@EliseR wrote:
Mine has done the same thing. No messages. No notifications. Nothing. Just a dang annoying orange light.
Apologies for the issue and the experience that was described above.
Our teams are aware of this occurring on certain older models and versions of the X1 boxes. The teams are still reviewing the root cause.
A few things below:
- As we use RF Pairing for ourX1 boxes and remote controls, the box needn’t be visible at all; theXG1 can be completely hidden from view.
- Setting the Device Lights setting to zero or off will turn the light off.
- Some customers have also reported that they got the light to stay off after turning off Power Saver feature.
- Another option would be to swap your X1 box for a more recent model where this is not an issue. You can do that at any of our retail locations or contact us via chat or phone and we can get a replacement box shipped out to you.
Retail store locations and hours: https:/wwwwxfinityy.com/local/
Chat: https:/wwwwxfinityy.com/support/contact-us
Thanks for the feedback and apologies for this issue.
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@gvbmarch wrote:
amber light stays on and can not shut off. How do I shut off?
Check the post above on this page marked "Best Answer" .
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You could also upgrade your older box to a newer version that doesn’t have the light at all
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@JoyceGalena wrote:
Upgrade, why would I upgrade, I would upgrade if it was for free ... COMCASTS equipment has a problem ....why do I have to deal with it ?
Comcast should take care of it .
Their Equipment failed... I pay my bill every month never ever have been late.... highly recommend Comcast to all my friends I’m done with that.... unless somebody takes care of this issue and it doesn’t cost me a service call or a charge of any kind ....
most of my friends and acquaintances in my neighborhood association switched to Comcast on my recommendation...
I am SOOOOO disappointed......
Apologies, we provided a few options above while the team tracks this down.
There is no cost to replace your box for another at any of our retail locations, or we can ship you a replacement box and waive the shipping charges, just let us know what you would like to do so we can make this right for you. Thanks for your patience.
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@Pmorrsn
Click on best answer at the start of this thread
Click on best answer at the start of this thread
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@FairShake
The X1 equipment with a data light has nothing to do with internet equipment.
The X1 equipment with a data light has nothing to do with internet equipment.
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@Emtronics wrote:
My take on this Data light issue? I have my X1 box set to take it's daily update between midnight and 1am. I believe my X1 box isn't taking the update which throws the Data light on. The reason I think this is because my X1 seems to work ok with the Data light on (so I was ignoring the data light) but after a few days, the menus start acting goofy, slowing down. The Fast Forward starts to get a few second delay and everything seems to lag. So, I reboot the box. The Data light goes out and the X1 box works perfectly again. Until the power saver kicks in and you turn on the box, back comes the data light. Bottom line? I think Comcast sends down an update and my box (and others) don't answer the call tripping the Data light. After a few days of ignoring the issue, the X1 box starts acting weird requiring a forced reboot.
Apologies . There is no cost to replace your box for another at any of our retail locations, or we can ship you a replacement box and waive the shipping charges, just let us know what you would like to do so we can make this right for you. Thanks for your patience.
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