I have the same problem with the amber light by data on contantly. They rebooted but nothing happened.
Update to my prior post. Turning the clock light off will eliminate the amber light, BUT it returns when box is turned on the next day.
@mburke2x wrote:
This Data light has also been on my box for a couple weeks and now, at this very moment, I can’t get the box to turn on. I know I can probably unplug and wait a few, then plug it back in but I have programs recording now and I don’t want them interrupted. If this is an issue with older model boxes why won’t you send out new boxes? Especially to long time loyal customers who pay each and every month, only to have issues almost each and every month?
And as for your solutions to the light:
“ A few things below:
- As we use RF Pairing for our X1 boxes and remote controls, the box needn’t be visible at all; the XG1 can be completely hidden from view.
- Setting the Device Lights setting to zero or off will turn the light off.
- Some customers have also reported that they got the light to stay off after turning off Power Saver feature”
Putting the box in a cabinet or, say, behind a book so we can’t see the light would be like your check engine light coming on and your putting a piece of tape over it to hide the fact there is something wrong. Turning the device lights to zero is another quick fix we shouldn’t have to do. Also, the option to turn off power saver to get the light to stay off... are you serious?! So let’s leave this box that already uses more electricity than most modern appliances, modems, and other streaming devices use, on 24/7 all the while it sits here on our shelves getting hot and constantly making a humming sound and this is the solution? Come on!
Apologies. We can certainly arrange to get you a newer replacement X1 box that doesn't have this light .
Give us a call at 1-800-COMCAST or stop by any of our retail stores to swap out the box. Closest one to you listed below
338 S Main Street
Marion, VA 24354
HOURS Mon - Fri: 10:00am - 6:00pm
@EliseR wrote:
Mine has done the same thing. No messages. No notifications. Nothing. Just a dang annoying orange light.
Apologies for the issue and the experience that was described above.
Our teams are aware of this occurring on certain older models and versions of the X1 boxes. The teams are still reviewing the root cause.
A few things below:
- As we use RF Pairing for ourX1 boxes and remote controls, the box needn’t be visible at all; theXG1 can be completely hidden from view.
- Setting the Device Lights setting to zero or off will turn the light off.
- Some customers have also reported that they got the light to stay off after turning off Power Saver feature.
- Another option would be to swap your X1 box for a more recent model where this is not an issue. You can do that at any of our retail locations or contact us via chat or phone and we can get a replacement box shipped out to you.
Retail store locations and hours: https:/wwwwxfinityy.com/local/
Chat: https:/wwwwxfinityy.com/support/contact-us
Thanks for the feedback and apologies for this issue.
amber light stays on and can not shut off. How do I shut off?
@gvbmarch wrote:
amber light stays on and can not shut off. How do I shut off?
Check the post above on this page marked "Best Answer" .
Seriously.... move the box.... take the box somewhere.... hide the box... put tape over the light... really?.. for the $285 a month I’m paying seems to me you should take care of it for free I shouldn’t have to ....
Upgrade, why would I upgrade, I would upgrade if it was for free ... COMCASTS equipment has a problem ....why do I have to deal with it ?
Comcast should take care of it .
Their Equipment failed... I pay my bill every month never ever have been late.... highly recommend Comcast to all my friends I’m done with that.... unless somebody takes care of this issue and it doesn’t cost me a service call or a charge of any kind ....
most of my friends and acquaintances in my neighborhood association switched to Comcast on my recommendation...
I am SOOOOO disappointed......
@JoyceGalena wrote:
Upgrade, why would I upgrade, I would upgrade if it was for free ... COMCASTS equipment has a problem ....why do I have to deal with it ?
Comcast should take care of it .
Their Equipment failed... I pay my bill every month never ever have been late.... highly recommend Comcast to all my friends I’m done with that.... unless somebody takes care of this issue and it doesn’t cost me a service call or a charge of any kind ....
most of my friends and acquaintances in my neighborhood association switched to Comcast on my recommendation...
I am SOOOOO disappointed......
Apologies, we provided a few options above while the team tracks this down.
There is no cost to replace your box for another at any of our retail locations, or we can ship you a replacement box and waive the shipping charges, just let us know what you would like to do so we can make this right for you. Thanks for your patience.
Tried both options to get amber light to go out, neither worked for more than a day.
Power Options > Power Saver Off - light returned next day
Turn lights and clock to off or 0 then back on - light returned next day
Short of returning the box for a box that doesn't have the light or a clock (which we use everyday) there is nothing we tried that has worked.
Any other ideas?
Im having the same issue. Is returning the box for a new one the best solution?
@Pmorrsn wrote:
Cable light is on and no new messages. The dvr box not the standard box.
Which one?
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
Well the light switch solution didnt work. The status light came back on this morning..
Ill probably go get a new box..Does Comcast even look at these messages..?
Probably not. Im sure all they would have to do is push a button.
@Kaikoura wrote:
Im going to try the light level switch idea and get back to everyone
@Kaikoura wrote:
Im having the same issue. Is returning the box for a new one the best solution?
Have a great weekend
I did the opposite. I turned on Power Saving, and the light went off. I don't know if it's going to go on again in the morning. We'll see.
Ever since Comcast has been doing work in my area, i.e., cable work of some sort. The Amber LED has been on my TV Box. Does this have something to do with the cable work being done outside?
This is not a permanent fix but if you are tired of looking at that amber light go to settings, device settings, device lights, power light brightness and select you don't have to change anything just exit and the lights go out until the next update if they would just add that sequence to their coding we wouldn't have to do that manually
The data light on my box was red but thanks to your suggestion about changing the brightness back to zero and then reset to level one did the trick for now. That light has been annoying me for two weeks! Thank you so much for your helpful post.
Thank you for the suggestion to reset the Device Lights. I set the clock and the Power button to the lowest level and the amber Data light finally went off. I am hoping this does the trick for good, because unplugging the box and restarting helped only temporarily.
My take on this Data light issue? I have my X1 box set to take it's daily update between midnight and 1am. I believe my X1 box isn't taking the update which throws the Data light on. The reason I think this is because my X1 seems to work ok with the Data light on (so I was ignoring the data light) but after a few days, the menus start acting goofy, slowing down. The Fast Forward starts to get a few second delay and everything seems to lag. So, I reboot the box. The Data light goes out and the X1 box works perfectly again. Until the power saver kicks in and you turn on the box, back comes the data light. Bottom line? I think Comcast sends down an update and my box (and others) don't answer the call tripping the Data light. After a few days of ignoring the issue, the X1 box starts acting weird requiring a forced reboot.
@Emtronics wrote:
My take on this Data light issue? I have my X1 box set to take it's daily update between midnight and 1am. I believe my X1 box isn't taking the update which throws the Data light on. The reason I think this is because my X1 seems to work ok with the Data light on (so I was ignoring the data light) but after a few days, the menus start acting goofy, slowing down. The Fast Forward starts to get a few second delay and everything seems to lag. So, I reboot the box. The Data light goes out and the X1 box works perfectly again. Until the power saver kicks in and you turn on the box, back comes the data light. Bottom line? I think Comcast sends down an update and my box (and others) don't answer the call tripping the Data light. After a few days of ignoring the issue, the X1 box starts acting weird requiring a forced reboot.
Apologies . There is no cost to replace your box for another at any of our retail locations, or we can ship you a replacement box and waive the shipping charges, just let us know what you would like to do so we can make this right for you. Thanks for your patience.