New Poster
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3 Messages
Why has the amber LED on my X1 DVR been on recently while watching TV?
During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?
New Poster
•
3 Messages
During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?
Accepted Solution
CCTeds
Gold Problem Solver
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18.9K Messages
6 years ago
Apologies for the issue and the experience that was described above.
Our teams are aware of this occurring on certain older models and versions of the X1 boxes. The teams are still reviewing the root cause.
A few things below:
- As we use RF Pairing for our X1 boxes and remote controls, the box needn’t be visible at all; the XG1 can be completely hidden from view.
- Setting the Device Lights setting to zero or off will turn the light off.
- Some customers have also reported that they got the light to stay off after turning off Power Saver feature.
Thanks for the feedback and apologies for this issue.
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Rustyben
Expert
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24.6K Messages
6 years ago
while watching live tv, press the 'Left' button. are there notifications? if so, select the X to clear. did the LED go off?
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JLP57
New Poster
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3 Messages
6 years ago
No joy. There were no notifications. Annoying amber LED still lit.
Comcast had no idea. They stated "Maybe the light is broken" !!
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calee1
Frequent Visitor
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10 Messages
6 years ago
I should have stated that it's a X-1 DVR box.
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calee1
Frequent Visitor
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10 Messages
6 years ago
Cable box........the yellow data light is on solid and there are no messages ?
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HackedLife
Contributor
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30 Messages
6 years ago
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Flyinion
Contributor
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95 Messages
6 years ago
Same thing. Goes out for a while with a restart. Going to assume since it's not just me that they pushed out another buggy update. Yay...........
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wasabi25
New Poster
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2 Messages
6 years ago
yellow light came on notifying me of a new message. I read it and deleted it, but light stays on.
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Flyinion
Contributor
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95 Messages
6 years ago
I've seen the dot on the cog wheel many times. When I go to look it always says there's no messages. Been like that for a couple years now. No idea on that.
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supersuperG
New Poster
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1 Message
6 years ago
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NotThatGuy
New Poster
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1 Message
6 years ago
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user_6q2w3e
Contributor
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21 Messages
6 years ago
I've been encountering the same issue for the last couple of weeks.
It's not Xfinity voice mail (those messages have all been delited), it's not Xfinity system messages (there were none).
If I reboot the DVR, the light goes away. But it's there again in the morning.
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TacoTuesday
Regular Visitor
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2 Messages
6 years ago
i'm having the same problem, unplug and reboot and it goes away for a few hours then comes back.
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MikeB39A
Problem Solver
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692 Messages
6 years ago
Same here - checked and no message - scrolled to "Help" with remote and refreshed signal and it went out. So did we for 8 hours or so, came home put on TV and yellow light beside clock is back?
(Again, no messages???)
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Yvetteis
New Poster
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1 Message
6 years ago
No remedies identified??
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