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Tennis Channel NOT recording properly

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New Poster

Tennis Channel NOT recording properly

have tried and tried to record all sessions of the French Open on my Comcast account DVR. I’ve tried making a series recording and/or recording a single session from the Channel Guide. (Tennis Channel #411). When I look at “scheduled recordings”, the sessions are there. But then no recording of the session is actually made. Also, the window that comes up to record a session shows only one hour will be recorded even though I’m recording from the Guide that shows the program is multiple hours long. I have reset my DVR but that didn’t help. I have never seen that particular window before when setting up a future recording. This is quite irritating! Please advise
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New Poster

Re: Tennis Channel NOT recording properly

I have the same issue. I also am unable to watch recorded shows longer than 8 hours. At hour 8 the playback kicks me out.

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Official Employee

Re: Tennis Channel NOT recording properly

Hi there,

 

I would love to help and take a look at the channel to see what we can do. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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