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I am a Retired Official Comcast Employee
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Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
I've also applied a small credit to your account as a courtesy for the numerous issues over the years that you described in your post. I hope that helps.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Thanks all for your patience while the team worked this issue.
Glad to hear and see that the experience has improved. We started rolling out the update about 2 weeks ago and are looking to finish next week so some areas are likely feeling the improved performance already.
We’ll be monitoring our networks to make sure everything continues to roll out smoothly.
Thanks again for your patience and persistence.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@taconix architecture optimization on our end.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@funbugin Apologies - as mentioned last week -
We started rolling out the update about 2 weeks ago and are looking to finish next week so some areas are likely feeling the improved performance already.
We’ll be monitoring our networks to make sure everything continues to roll out smoothly.
Thanks again for your patience and persistence.
As per the above, should be finished for all areas this week.
I am an Official Comcast Employee.
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Checking on this now. I will let you know what I hear back. Thanks for letting me know.
I am an Official Comcast Employee.
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Checking on this now. I will let you know what I hear back. Thanks for letting me know.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Generally, the Reminders issue that was brought up in this thread has been resolved on our end.
From our Reminders team below:
We’ve completed our architecture update for reminders and also did a review of our general reminder health - our systems seem healthy overall.
If others have some specific examples for reminders that aren’t showing, we can do some additional research.
Example - Reminder for Situation Room on Tuesday 5/26 didn’t go off.
If we can pinpoint some cases we can dig a deeper dive to see what went wrong with those specifically.
Thanks for your patience.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Generally, the Reminders issue that was brought up in this thread has been resolved on our end.
From our Reminders team below:
We’ve completed our architecture update for reminders and also did a review of our general reminder health - our systems seem healthy overall.
If others have some specific examples for reminders that aren’t showing, we can do some additional research.
Example - Reminder for Situation Room on Tuesday 5/26 didn’t go off.
If we can pinpoint some cases we can dig a deeper dive to see what went wrong with those specifically.
Thanks for your patience.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
