Recording on DVR are skipping

[Paul_73]

Same issue here, Tacoma, WA.

[PittsburghGuy]

I'm having the same skipping issue and some shows I've recorded won't play AT ALL.  I only have 29% of my DVR filled, so I don't know why my recordings would "be in the cloud."

I've also noticed this: DVR recordings won't "play", so my X1 jumps to the On Demand version, which - naturally - has Fast Forward disabled.  This SEEMS like a scam by Comcast to make users watch the version with commercials in it.  This has happened with more than one show.  Anyone else notice this?

[GypsyJoey]

If you read previous posts on this issue, you’ll find that it’s happening nationwide affecting everyone with the X1 service. I had the same issue in Maryland, however as of 10pm last night mine seems to be corrected for now. Please see attached post from Comcast.

Thanks
Comcast Customer

[GypsyJoey]

In regards to a credit, please call Comcast customer service, or use the their chat feature which is faster.

[Gkoetzner]

My service in CT seems to be working correctly now after 3 days. My box did not recover from overnight tenoot though, got the "oops, something went wrong" message. Had to restart myself.

[smallett20]

I’ve also experienced the switching to OnDemand. If you search these forums/google you can find instructions on how to program a 30 second skip button on your remote (I did this forever ago so forget the exact steps). Even on programs where fast forward is disabled the 30 second skip will work. This has been an acceptable workaround for me the past couple days as I can still watch the majority of my shows without commercials.

[annmariepo]

same issue  as ntoed above -

[annmariepo]

My live tv is fine. Dvr recorded programs are freezing & skipping.  Checked all connections. I wish Comcast would send a message about what's going on. Comcast online chat sent a reset signal to box - non relavent solution.

[Gkoetzner]

Exit Exit Exit 0 0 3 0

[TerriB]

Relieved to read that others are having the irratic behavoir with recordings.  Freezing going in and out and backing up a bit and then surging forward.  Had it happen yesterday to The View and BB from Wed.   I suffered thru BB but gave up on The View and was getting ready to watch it today On Demand and  suffer thru the commercials. Then this morning my remote stopped working completely all of a sudden. Changed batteries and that was not the problem. I had to unplug the box as I could not restart from the remote. It worked after that and I went back and resumed The View and it was not freezing/skipping,etc  Maybe they did do something last night to fix it. 

What I need an education on is what am I really watching on my DVR on my TV.....the hard drive recordings OR the Cloud?  My head has hurt over the Cloud for years and to my knowledge I don't access anything that way OR DO I? 

[TerriB]

---

@Rustyben wrote:

---

@Jesse13 wrote:
Ok. So why is there now (coincidentally?) a cloud icon next to where it says ‘DVR’, when you pause it?

---

any time a recording is not available on the home set top box(es) the set top box will use the cloud DVR copy. the little white cloud icon tells you that the version you are watching is from the cloud DVR.

---

Where is the little cloud icon? I never use the Cloud on purpose so never thought to look to see if my frozen/skipping recordings were coming from Cloud recordings and not my DVR. Thanks

[annmariepo]

recorded shows are freezinf and wont allow playback - a reset was done to service / no help

[TerriB]

---

@Rustyben wrote:

---

@Kim03 wrote:

Same here in California!  How do we fix it?  I don’t want this stupid cloud!  I just upgraded to a 4K box. It Is terrible!  I pay way too much per month for this.  It’s a box we’ve only had for 2 days. 

---

it appears to be a regional or national outage (no word from Comcast that i've seen so far). the 4k DVR does normally record on its own hard drive in the home. my Chicago PD from last night is playing now with 'cloud DVR' showing in the screen. did your cloud copy of the recording play fine? (cloud seems to have only 2.0 stereo but quality of video is same since it is the same stream from the network).

---

==

I don't have the new box but had the freezing/skipping issue so whatever was wrong must have affected all boxes?

[GypsyJoey]

..

[GypsyJoey]

When you first start/play your recording under the title and status bar it’ll say DVR, once the program starts and then you press pause in that same location it’ll say ☁️ DVR, that’s how you know it’s ☁️ cloud. It records to the ☁️ cloud automatically along with recording to the DVR hard drive. In previous posts someone has posted the reason why Comcast does this. So that you can view programs you recorded from the Xfinity Stream App when not home. Or if you have a DVR box become defective and swap it out, you won’t lose the last 60 so hours of recordings, because they’re in the ☁️ cloud, a new dvr would then populate with those recordings. You can’t change the cloud feature. As best as I can figure whatever caused the recording/dvr/cloud issue has affected people nationwide that have the X1 platform. For those recordings that are affected, if there is an OnDemand version of the recording the box will play that for you. However, if you wait until your service is fixed then you’ll be able to watch the recording from your DVR HardDrive like before this problem started. I know this because last night around 11pm my X1 DVR service started working for me again like before. I haven’t yet tired it today, but had no issues from 11pm EST thru 3am EST.

***Not A Comcast/Xfinity Employee, I’m Just a concerned Customer trying to give some insight. ***

[TerriB]

---

@GypsyJoey wrote:
When you first start/play your recording under the title and status bar it’ll say DVR, once the program starts and then you press pause in that same location it’ll say ☁️ DVR, that’s how you know it’s ☁️ cloud. It records to the ☁️ cloud automatically along with recording to the DVR hard drive. In previous posts someone has posted the reason why Comcast does this. So that you can view programs you recorded from the Xfinity Stream App when not home. Or if you have a DVR box become defective and swap it out, you won’t lose the last 60 so hours of recordings, because they’re in the ☁️ cloud, a new dvr would then populate with those recordings. You can’t change the cloud feature. As best as I can figure whatever caused the recording/dvr/cloud issue has affected people nationwide that have the X1 platform. For those recordings that are affected, if there is an OnDemand version of the recording the box will play that for you. However, if you wait until your service is fixed then you’ll be able to watch the recording from your DVR HardDrive like before this problem started. I know this because last night around 11pm my X1 DVR service started working for me again like before. I haven’t yet tired it today, but had no issues from 11pm EST thru 3am EST.

***Not A Comcast/Xfinity Employee, I’m Just a concerned Customer trying to give some insight. ***

---

==

You are very very helpful!  Very good explanation for me. I was not aware that swapping a box would allow us to still have 60 hrs 'retrieved' from the cloud and populated onto the hard drive in the new box. We record so much and have fear that our box will take a dirt nap and all will be lost as this has happened once before but there was no cloud then.

We have become so spoiled by being able to zoom thru commercials that we try not to watch anything  recorded on network  using On Demand since you can't FF unless using the Page up function which is a royal pain ...30 sec skip is not long enough and 5 minutes is too long....lol

I think we are all good to go now after the skipping/freezing,etc.   I am in Northern Va

[turtle93]

It is my understanding that if you get a new box, you have access to your last 60 hours of recordings in the cloud, but those recordings are not copied to your new box, you just have access to them in the cloud.

[TerriB]

---

@turtle93 wrote:
It is my understanding that if you get a new box, you have access to your last 60 hours of recordings in the cloud, but those recordings are not copied to your new box, you just have access to them in the cloud.

---

Ok so now I am totally confused. Another member (gypsyjoey) posted that the ones on the cloud would be loaded to a new box.  I hope one of the Comcast reps can clear this up for me (us).  If they stay on the cloud then I can't access them on my tv via the DVR and I sure am NOT going to watch programs on my tablet, computer or god forbid the  phone...NO WAY. We know that someday we will need a new box BUT!!!    We have 50% full on the hard drive all the time and live in fear of losing them if the box takes a dirt nap.

[Brocktoon]

---

@TerriB wrote:

---

---

Ok so now I am totally confused. Another member (gypsyjoey) posted that the ones on the cloud would be loaded to a new box.  I hope one of the Comcast reps can clear this up for me (us).  If they stay on the cloud then I can't access them on my tv via the DVR and I sure am NOT going to watch programs on my tablet, computer or god forbid the  phone...NO WAY. We know that someday we will need a new box BUT!!!    We have 50% full on the hard drive all the time and live in fear of losing them if the box takes a dirt nap.

---

In the X1's Xfinity > Settings menu there should be an option for 'sync DVR'.  I'm not 100% on this, but I think if you get a new X1 box and run a sync it should check your cloud saves and add them back to your recordings list as cloud viewable versions (NOT fully loaded versions back onto your hardrive though)

[TerriB]

---

@Brocktoon wrote:

---

@TerriB wrote:

---

---

Ok so now I am totally confused. Another member (gypsyjoey) posted that the ones on the cloud would be loaded to a new box.  I hope one of the Comcast reps can clear this up for me (us).  If they stay on the cloud then I can't access them on my tv via the DVR and I sure am NOT going to watch programs on my tablet, computer or god forbid the  phone...NO WAY. We know that someday we will need a new box BUT!!!    We have 50% full on the hard drive all the time and live in fear of losing them if the box takes a dirt nap.

---

In the X1's Xfinity > Settings menu there should be an option for 'sync DVR'.  I'm not 100% on this, but I think if you get a new X1 box and run a sync it should check your cloud saves and add them back to your recordings list as cloud viewable versions (NOT fully loaded versions back onto your hardrive though)

---

I use the Sync DVR when programs refuse to be deleted so thanks for the hint.   If it does as you think it does thats good for those who use devices to access the cloud but those of us who watch recordings on TV only are still in trouble if they get a new box. Wonder why they can't load full versions from cloud to the hard drive. Doesn't seem like cyber rocket science to me.

[GypsyJoey]

Maybe I should have been more clear. Pretty sure it’s the most recent 60 hours +/- or so that are on cloud ☁️ DVR and the ones on cloud ☁️ DVR are also recorded on the DVR Hard drive two copies the cloud ☁️ and the hard drive. That’s the way two Comcast technicians explained it to me. And they don’t stay on the cloud ☁️. As you delete them on the HDD then they delete on the cloud ☁️. And it’s only the most recent I believe up to about like 60 hours. That could have changed could be more or less. I was told that about a year ago from a tech.

And with getting a new X1 box I should have explained it doesn’t download a hard copy to the new box, but gives you the cloud ☁️ version. As was explained to me.

[jvg78911]

What area are you speaking of.  I live in the Denver metro area and this has been happening for a month 

[mrsklp]

my TV shows are not being recorded on my DVR, they are being switched to On Demand viewing. This has been happening for a few days.  Will this be corrected?

[f-4]

I’m a little late to this issue. I’m wonder what the issue is with me not being able to playback DVR shows. I’m automatically being transferred to ON DEMAND. I pay a lot for cable including all the perks. What’s the current status of fixing this issue. 

[wolfiemama]

I've been on the phone with Xfinity 3 nights in a row and gotten a different lie, er, I mean answer everytime. At first I experienced the jumpy issue but I reset and it helped. But after that I realized that any DVRd show with commercials that's available on demand would give me an error and redirect me to on demand. I have older shows that aren't available on demand that play back perfectly. I have shows I've recorded from HBO, and they play back perfectly. If I start watching the recording of a show that's still on (and recording), plays back perfectly. It's almost like they've found a way to force us to watch commercials.
I just got off the phone with them AGAIN and they said that the repair ticket is telling then the issue should be fixed 1/26 around 9AM EST.

[Swflaf]

In Florida our DVr is going to CBS Streaming or History streaming for recent episodes.  What is going on? Anyone please? Thanks.

[Rustyben]

---

@Brocktoon wrote:

---

@TerriB wrote:

---

---

Ok so now I am totally confused. Another member (gypsyjoey) posted that the ones on the cloud would be loaded to a new box.  I hope one of the Comcast reps can clear this up for me (us).  If they stay on the cloud then I can't access them on my tv via the DVR and I sure am NOT going to watch programs on my tablet, computer or god forbid the  phone...NO WAY. We know that someday we will need a new box BUT!!!    We have 50% full on the hard drive all the time and live in fear of losing them if the box takes a dirt nap.

---

In the X1's Xfinity > Settings menu there should be an option for 'sync DVR'.  I'm not 100% on this, but I think if you get a new X1 box and run a sync it should check your cloud saves and add them back to your recordings list as cloud viewable versions (NOT fully loaded versions back onto your hardrive though)

---

during the overnight reboot the scheduler server tells the DVR(s) what to record. when you add a new DVR during the day the sync DVR function tells that DVR what to program until the next reboot.

[Bmoney67]

Is anybody else's DVR recording programs that are there but won't play? I have multiple recordings that this is happening with. It redirects me to the OnDemand version of the show. The skeptic in me thinks this is a way of making me sit through commercials.

[jvg78911]

Now when you call there is a message addressing the DVR playback issues.  They just say they are working on it.  

[Tek]

We have had two days of outages in my area. No TV was lost, but it seems to impact DVR service. During the outage alert my DVR would only record programs to the cloud on the box. So when I play them back it is streaming them from the cloud. 

Why would an outage cause programs not to record locally? 

[MissBeckyABC]

What areas are affected? I’m have no trouble in central PA. Is it this issue you’re talking about or my hardware causing the problem?

[MissBeckyABC]

Sorry. I meant I’m having  the same trouble in central PA. 

[mbillingsley01]

Cannot playback DVR recordings from box, but can play recordings by streaming through xfinity.com. I have restarted the box and still no ability to play back recordings. 

[AnnM303]

Same issue here. Frustrating.

[Gkoetzner]

Same issue here (CT) and good question.
Also, when there is a total cable outage why can't I play recorded shows? This is not the case with my TiVo.

[Tek]

---

@TerriB wrote:

---

@Rustyben wrote:

---

@Jesse13 wrote:
Ok. So why is there now (coincidentally?) a cloud icon next to where it says ‘DVR’, when you pause it?

---

any time a recording is not available on the home set top box(es) the set top box will use the cloud DVR copy. the little white cloud icon tells you that the version you are watching is from the cloud DVR.

---

Where is the little cloud icon? I never use the Cloud on purpose so never thought to look to see if my frozen/skipping recordings were coming from Cloud recordings and not my DVR. Thanks

---

Press your down arrow on the remote after the recording starts and the title bar disappears.  You will see a little cloud icon next to the word DVR.

[Gkoetzner]

Last night, for the first time ever, I was unable to 30 second skip through On Demand shows I am forced to watch because of cloud issues. And it's a different message than the "no fast forward" one. This is explicitly "no skip" restriction. Funny how this starts when we're all forced to watch cloud versions we've recorded to our own hdd.

[Pdan]

My recordings are missing (even the recordings from yesterday morning 1/25/2019.). Every recording in the last 10 days has disappeared. This is unacceptable. 

[Motomikeb]

Recently I’m receiving error messages that tell me there was ‘an issue with recordings, but we found a free version to watch OnDemand’ What is up with this new issue? So far I have had to watch several shows I recorded OnDemand which can be very inconvenient! For instance, I only want to watch a portion of a recording but FF is unavailable! Or I’ve had instances where I was forced to restart a program and can’t FF where I left off. Very annoying! What’s the point of paying for the DVR Services if I can’t use it the way I like to?

[Rustyben]

---

@Gkoetzner wrote:
Same issue here (CT) and good question.
Also, when there is a total cable outage why can't I play recorded shows? This is not the case with my TiVo.

---

currently the X1 system requires a remote server to accept commands and that isn't possible when cable is 'out'. however you can use a smart device or desk/laptop computer to watch your channels in home and any recordings on-demand etc.

[Gkoetzner]

NOT IF THE CABLE IS OUT!!!
Amazing that TiVo can do it and Comcast can't.
If the box knows whether to pull the recordings from the hdd or the cloud then it seems it could also accept commands from a local remote when necessary, and override the need for a remote server.

[CCAndrew]

If the cable is out, there’s no communication back and forth, so a remote server isn’t possible. TIVO, everything is on the hard drive and doesn’t need communication back and forth out to the plant, you’re comparing 2 different systems with 2 different capabilities

[Gkoetzner]

Aren't programs on X1 box stored on my X1 hdd? If not then the box should be much, much smaller
I don't see why these are 2 different systems. If I have TiVo with a Comcast card, I record Comcast shows and can access them even when the cable is out. I do not believe this is a technology beyong Comcast's ability.

[CCAndrew]

Also inside the DVR is a little modem that communicates back and forth, no cable=no communication, DVR doesn’t work. TiVo doesn’t need that 2 way communication for the DVR to work.

[Gkoetzner]

So write a few lines of code, no connection, disregard need for remote server communication and revert to permission for local hdd playback.

[Dsuek1]

I have the same issue in Denver starting at about a week ago. Really bad the last few days. Contacted Xfinity chat and they claimed it’s a technical issue being worked out and would get back with me & that did not happen. I skeptical also that it’s a scam. What’s worse when we partially watch a show and come back later you can speed through the show but have to watch all the commercials again.

[lacquer]

Comcast says this started on Thursday.  Our DVR recordings are actually not on our boxes, but instead on the Comcast servers in the cloud.  The connection between our TVs and the cloud is broken somehow and they are working to fix it.  They are not sure when it will be fixed, but they are working on it and many people are affected.  They say that if you call and report it you will be reimbursed for the time lost being able to use the service.  They will also notify via email when it is fixed if you call them.  The tier one folks mostly are not aware of the problem, I had to go to Tier 2 to get an answer and it took some time - just a heads up....

[DWADE-1]

I have not ben able to play several broadcast recordings on thr X1 DVR. Have been taken to  OnDemand  instead for the episode with no fast forward availability. Did the System Refresh twice and git nothing. Anyone else have this issue?

[jjohnsen8]

When will DVR recordings be fixed?  Why are they being replaced by On Demand recordings?

[jjs903]

i am having the same cloud dvr issues, agian. this happened a few days ago now its back. when will cocmcast acknoledge and fix this problem?